Hays Travel - Perth Reviews 

1,219
TrustScore 5 out of 5

4.9

65 High Street, PH1 5TJ Perth, GB


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Rated 5 out of 5 stars

Our travel adviser had already researched the holiday destination we had chosen and sent us all the necessary information. She had looked at availability, flight times, discounts and price to give us... See more

Company replied

Rated 5 out of 5 stars

Jackie gave excellent service in store as we were looking to book our first cruise. She provided comparisons between different available packages and didn’t pressure us to make a decision. Also told u... See more

Company replied

Rated 5 out of 5 stars

Thought we'd really challenged her! As usual, I asked Jackie to provide some options for a possible October holiday. I'm quite specific about my requirements:adults only, five star service, food th... See more

Company replied

Rated 5 out of 5 stars

Dropped in to check what holidays were available, we sat down with Laura who checked out lots of information for us, after taking up a lot of Lauras time we booked a holiday, Laura was very helpful an... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 65 High Street, PH1 5TJ, Perth, United Kingdom

  • 01738658033

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,219)

122,494 reviews in the last 12 months

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Rated 4 out of 5 stars

Happy with the whole booking process.

Happy with the whole booking process.
Very helpful and answered all our questions

March 1, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments and I am so glad you are happy with our service.

Kindest Regards
Jackie
Branch Manager

Rated 5 out of 5 stars

Staff well trained and found everything…

Staff well trained and found everything we needed.

March 1, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments and I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff

February 28, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Jenna, I will ensure your positive comments are passed on to her.

Kindest Regards

Katie
Assistant Manager

Rated 5 out of 5 stars

Usual friendly service in Hays

Usual friendly service in Hays . Nothing is a problem . Booked another holiday . Jackie was able to finds me another holiday deal price matching what I’d found online . Very satisfied , And will happily go back again to book another.
Great service 👍👍

February 18, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service and will return again to book your future holidays!
Kindest Regards, 
Katie
Assistant Manager

Rated 4 out of 5 stars

Cruise …

Felt the girl maybe wasn’t familiar with booking a cruise, asked a colleague for help which was readily given.

February 17, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments.

Kindest Regards,
Katie
Assistant Manager

Rated 5 out of 5 stars

Great fun with Katie today and booked…

Great fun with Katie today and booked our first cruise!

February 23, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Katie, I will ensure your positive comments are passed on to her.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

A friendly

A friendly , knowledgeable and experienced advisor made booking our holiday a pleasure.

February 23, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 4 out of 5 stars

Helpful and informative staff.Simply…

Helpful and informative staff.Simply put, nice people

February 15, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Excellent service from Janet

Excellent service from Janet. Very knowledgeable, we felt well supported while choosing our Easter city break. Would highly recommend using Hays Travel.

February 15, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service. Kindest Regards, Katie

Rated 5 out of 5 stars

Absolutely great service

Absolutely great service. The young lady was excellent. She listened to what we were looking for. And gave us great insight to the resort. And good advice for travelling.

February 21, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

We appreciate you taking the time to share your experience. We're so happy to hear that you received excellent service and helpful advice for your trip!

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Very pleasant experience

Very pleasant experience
Lots of information and competitive pricing

February 19, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Hopefully giving us the best deal upon…

Hopefully giving us the best deal upon our request, plus taking some of the pressure off by helping out with the paperwork required etc.

February 19, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Every time we book a holiday it's…

Every time we book a holiday it's hassle free. Didn't go in with a solid plan but Jackie certainly helped us out and gave us lots of ideas. And we booked a great holiday. Brilliant staff and always extremely helpful.

February 9, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback, it is always lovely to see you all.

Kindest Regards
Jackie
Branch Manager

Rated 5 out of 5 stars

The advisor was very through and…

The advisor was very through and helpful. She asked all the questions of the operator we wanted and in return answered all the questions we had.

February 18, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards
Jackie
Branch Manager

Rated 5 out of 5 stars

Jackie was very helpful and the…

Jackie was very helpful and the information she gave was amazing.

February 17, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback, it's always lovely to see you both. See you soon, Jackie x

Rated 5 out of 5 stars

Happy holiday hunting

Staff very helpful and friendly looked at deals for me and matched a deal I had been quoted by another company so very pleased x

February 18, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Lorna,

We appreciate you taking the time to leave us such a fantastic review! We're so glad our staff could help you find the perfect deal and match the quote.

Kindest Regards
Jackie
Branch Manager

Rated 5 out of 5 stars

It was Katie

It was Katie . Very helpful

February 11, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Very efficient and friendly and helped…

Very efficient and friendly and helped with question I asked about our holiday

February 18, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Perth shop

Perth shop, Lilly provided excellent customer service. Very knowledgable and informative

February 16, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I will ensure your positive comments are passed onto Lily.

Kindest Regards
Jackie
Branch Manager

Rated 5 out of 5 stars

Fantastic service

Very friendly, informative service.

February 17, 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

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