Our travel adviser had already researched the holiday destination we had chosen and sent us all the necessary information. She had looked at availability, flight times, discounts and price to give us... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Our travel adviser had already researched the holiday destination we had chosen and sent us all the necessary information. She had looked at availability, flight times, discounts and price to give us... See more
Company replied
Jackie gave excellent service in store as we were looking to book our first cruise. She provided comparisons between different available packages and didn’t pressure us to make a decision. Also told u... See more
Company replied
Thought we'd really challenged her! As usual, I asked Jackie to provide some options for a possible October holiday. I'm quite specific about my requirements:adults only, five star service, food th... See more
Company replied
Dropped in to check what holidays were available, we sat down with Laura who checked out lots of information for us, after taking up a lot of Lauras time we booked a holiday, Laura was very helpful an... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
65 High Street, PH1 5TJ, Perth, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy with the whole booking process.
Very helpful and answered all our questions

Reply from Hays Travel - Perth
Staff well trained and found everything we needed.

Reply from Hays Travel - Perth

Reply from Hays Travel - Perth
Usual friendly service in Hays . Nothing is a problem . Booked another holiday . Jackie was able to finds me another holiday deal price matching what I’d found online . Very satisfied , And will happily go back again to book another.
Great service 👍👍

Reply from Hays Travel - Perth
Felt the girl maybe wasn’t familiar with booking a cruise, asked a colleague for help which was readily given.

Reply from Hays Travel - Perth
Great fun with Katie today and booked our first cruise!

Reply from Hays Travel - Perth
A friendly , knowledgeable and experienced advisor made booking our holiday a pleasure.

Reply from Hays Travel - Perth
Helpful and informative staff.Simply put, nice people

Reply from Hays Travel - Perth
Excellent service from Janet. Very knowledgeable, we felt well supported while choosing our Easter city break. Would highly recommend using Hays Travel.

Reply from Hays Travel - Perth
Absolutely great service. The young lady was excellent. She listened to what we were looking for. And gave us great insight to the resort. And good advice for travelling.

Reply from Hays Travel - Perth
Very pleasant experience
Lots of information and competitive pricing

Reply from Hays Travel - Perth
Hopefully giving us the best deal upon our request, plus taking some of the pressure off by helping out with the paperwork required etc.

Reply from Hays Travel - Perth
Every time we book a holiday it's hassle free. Didn't go in with a solid plan but Jackie certainly helped us out and gave us lots of ideas. And we booked a great holiday. Brilliant staff and always extremely helpful.

Reply from Hays Travel - Perth
The advisor was very through and helpful. She asked all the questions of the operator we wanted and in return answered all the questions we had.

Reply from Hays Travel - Perth
Jackie was very helpful and the information she gave was amazing.

Reply from Hays Travel - Perth
Staff very helpful and friendly looked at deals for me and matched a deal I had been quoted by another company so very pleased x

Reply from Hays Travel - Perth
Very efficient and friendly and helped with question I asked about our holiday

Reply from Hays Travel - Perth
Perth shop, Lilly provided excellent customer service. Very knowledgable and informative

Reply from Hays Travel - Perth

Reply from Hays Travel - Perth
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.