Hays Travel - Perth Reviews 

1,219
TrustScore 5 out of 5

4.9

65 High Street, PH1 5TJ Perth, GB


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Rated 5 out of 5 stars

Our travel adviser had already researched the holiday destination we had chosen and sent us all the necessary information. She had looked at availability, flight times, discounts and price to give us... See more

Company replied

Rated 5 out of 5 stars

Jackie gave excellent service in store as we were looking to book our first cruise. She provided comparisons between different available packages and didn’t pressure us to make a decision. Also told u... See more

Company replied

Rated 5 out of 5 stars

Thought we'd really challenged her! As usual, I asked Jackie to provide some options for a possible October holiday. I'm quite specific about my requirements:adults only, five star service, food th... See more

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Rated 5 out of 5 stars

Dropped in to check what holidays were available, we sat down with Laura who checked out lots of information for us, after taking up a lot of Lauras time we booked a holiday, Laura was very helpful an... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 65 High Street, PH1 5TJ, Perth, United Kingdom

  • 01738658033

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,219)

122,494 reviews in the last 12 months

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Rated 5 out of 5 stars

Janet is 10 out of 10

Janet the cruise specialist was so helpful and friendly in store and on the phone and I’m pleased to say we booked a fantastic holiday through her.
The Perth staff are so nice and helpful and the experience was so easy and stress free. Janet’s knowledge on cruise holidays was amazing and she is an asset to Hays travel in Perth.

February 15, 2026
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Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Janet. I really appreciate all of the comments, & I will ensure your positive comments are passed on to her.

Kindest Regards
Jackie
Branch Manager

Rated 5 out of 5 stars

Great staff ,they give you enough time…

Great staff ,they give you enough time to ask questions and not rushing

February 8, 2026
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Reply from Hays Travel - Perth

Thank you for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards,
Jackie
Branch Manager

Rated 5 out of 5 stars

Very helpful staff

February 13, 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie,
Branch Manager

Rated 5 out of 5 stars

Excellent service

Excellent service, agent very helpful and knowledgeable.

February 10, 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie,
Branch Manager

Rated 5 out of 5 stars

Excellent Service

We have not used Hays Travel before, but have used somewhere else for over 15 years. Eva greetede with a big smile and really worked to help me. Even when the system was playing up she remained professional. Eventually Eva managed to get us a price for a holiday, that I knew exactly what I wanted, better than a competitor. Her cheerful demeanour made the hour in the store go quickly. Well done and thanks to the person that helped her out. Will definitely use Hays Travel again.

February 9, 2026
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Reply from Hays Travel - Perth

Thank you so much for taking the time to leave us a positive review! I will pass along all of your kind comments to Eva.. Thank you so much for giving us a try on this occasion and we look forward to seeing you again! Kind Regards, Alisoun - Assistant Manager

Rated 5 out of 5 stars

Great help

All the staff are very helpful. Special thanks to Janet for her patience with us. Xx

February 8, 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards, Jackie, Branch Manager

Rated 5 out of 5 stars

Turkey holiday

Went into shop and Janet was my point of contact she was so helpfull
Gave what i wanted with no pressure
Highly recommended

February 8, 2026
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Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Janet, I will ensure your positive comments are passed on to her. Kindest Regards, Jackie, Branch Manager

Rated 4 out of 5 stars

My holiday booking experience

Have dealt with most of the ladies in the Perth shop. They are friendly, helpful and do everything the can to help you get your ideal holiday booked and stress free

January 29, 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service. Kindest Regards, Jackie, Branch Manager

Rated 5 out of 5 stars

Fantastic service

Laura was fantastic, she took note of everything I want from my trip and was excited as I was to book a very special trip.

February 6, 2026
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Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Laura. I really appreciate all of the comments and I am so glad you are happy with our service. Kindest Regards, Jackie, Branch Manager

Rated 5 out of 5 stars

Pleasant helpful staff

Pleasant helpful staff. (Katie) Nothing was a bother.

February 7, 2026
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Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Katie, I will ensure your positive comments are passed on to her. Kindest Regards, Jackie, Branch Manager

Rated 5 out of 5 stars

Berlin

First class service and attention
Very knowledgeable

January 31, 2026
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Reply from Hays Travel - Perth

Thank you for your kind feedback. I really appreciate all of the comments and I am so glad you are happy with our service. Kindest Regards Jackie, Branch Manager

Rated 5 out of 5 stars

Friendly, efficient service.

I went to book a week in France and it was all arranged within 30 minutes. As usual the staff were friendly, nothing is ever too much trouble. It was all easy and painless. Thanks again.
J

February 4, 2026
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Reply from Hays Travel - Perth

Thank you for taking the time to leave us a positive review, we really appreciate the feedback. I will pass along your kind comments to Janet. Kind Regards, Alisoun - Assistant Manager

Rated 5 out of 5 stars

Super service

Warm welcome. Took time to go through all details of the holiday. Matched my online price which was great.
Booked via this branch last time and returned as appreciate the supportive service so was my first point of call.

February 4, 2026
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Reply from Hays Travel - Perth

Thank you for taking the time to leave us a positive review, we really appreciate the feedback. I will pass along your kind comments to Lily. Kind Regards, Alisoun - Assistant Manager

Rated 5 out of 5 stars

Perth branch is far from home but any…

Perth branch is far from home but any time I visit I arrange a holiday-or two- with your manageress Jackie.
I have never met such a knowledgeable lady both about resorts and hotels as well as realising the kind of holiday suitable for individual customers. Not many people travel from Hertford to Perth before booking a holiday! Before I arrive she sends two or three ideas for the dates I give. I also have been several holidays arranged by her that mean I fly from Stanstead and my friend from Glasgow to the same hotel on the same dates. I can not praise the service highly enough.

February 5, 2026
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Reply from Hays Travel - Perth

Thank you for taking the time to leave us a positive review, we really appreciate the feedback. I will pass along your kind comments to Jackie. Kind Regards, Alisoun - Assistant Manager

Rated 5 out of 5 stars

Excellent Customer Service…

I book all my holidays through Hays Travel in Perth and have done for years. I feel all the staff are very pleasant and welcoming anytime I walk in. Jackie has been brilliant over the past few years in booking all my holidays. She always comes up trumps with a great selection of holidays that suit me. The service I receive is excellent. I have no worries regarding paperwork etc as she ensures I have all the documentation I require for my trips. A big thank you to all the lovely staff.

February 5, 2026
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Reply from Hays Travel - Perth

Thank you for taking the time to leave us a positive review, we really appreciate the feedback. I will pass along your kind comments to Jackie. Kind Regards, Alisoun - Assistant Manager

Rated 5 out of 5 stars

A Super Star Representative at Hays

The representative I deal with at Hays in Perth is Janet. Her experience, knowledge and above all else, her never-ending patience, make the customer service experience an outstanding one. Janet frequently goes out of her way to make the best travel arrangements possible for me and nothing is too much trouble. I am so very grateful.

February 4, 2026
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Reply from Hays Travel - Perth

Thank you for taking the time to leave us a positive review, we really appreciate the feedback. I will pass along your kind comments to Janet. Kind Regards, Alisoun - Assistant Manager

Rated 4 out of 5 stars

Yet another holiday from Hays

In the end, had to plan my holiday via email and phone.... The branch was too busy for face to face. Good to see you are busy.
Received excellent customer service from Jenna, an trainee but you would not have known it, we were working up and past 5.30pm due to a slow banking transaction, well done for enduring!

February 3, 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service. Kindest Regards, Jackie, Branch Manager

Rated 5 out of 5 stars

Lily your representative in Perth was…

Lily your representative in Perth was very helpful in organising our golf holiday to Portugal.
She took plenty time in explaining the flight,hotel and the golf itinerary to us.

February 3, 2026
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Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Lily, I will ensure your positive comments are passed on to her. Kindest Regards, Jackie, Branch Manager

Rated 5 out of 5 stars

FANTASTIC AND VERY FRIENDLY STAFF, ALWAYS

OK, so as usual the whole experience, very very friendly staff and awesome and friendly manager Jackie, who helped me with everything and also for my wife's mobility issues, as well 10/10,

January 31, 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. It is always lovely to see you. Take Care, Jackie x

Rated 5 out of 5 stars

Helpful, friendly service from all

Helpful, friendly, knowledgeable staff at Hays always make choosing a holiday such an enjoyable experience. Branch is a friendly welcoming environment. Nothing is too much trouble for the staff.

January 31, 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments, and I am so glad you are happy with my service. Kindest Regards, Katie

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