Our travel adviser had already researched the holiday destination we had chosen and sent us all the necessary information. She had looked at availability, flight times, discounts and price to give us... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Our travel adviser had already researched the holiday destination we had chosen and sent us all the necessary information. She had looked at availability, flight times, discounts and price to give us... See more
Company replied
Jackie gave excellent service in store as we were looking to book our first cruise. She provided comparisons between different available packages and didn’t pressure us to make a decision. Also told u... See more
Company replied
Thought we'd really challenged her! As usual, I asked Jackie to provide some options for a possible October holiday. I'm quite specific about my requirements:adults only, five star service, food th... See more
Company replied
Dropped in to check what holidays were available, we sat down with Laura who checked out lots of information for us, after taking up a lot of Lauras time we booked a holiday, Laura was very helpful an... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
65 High Street, PH1 5TJ, Perth, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Eva was the star of the show, listened to us then came up with some great options. Found a great value holiday ticking all our boxes.

Reply from Hays Travel - Perth
It was my first time using a travel agent. Janet was brilliant! She made the whole process a breeze, added discounts, and included room upgrades, which was quite good. She ensured that I included travel insurance in a very sweet way ☺️
I'm definitely using Hays travel to plan our next family vacation 😌 🤗 👌

Reply from Hays Travel - Perth
Aw Ali has the patience of a saint! But this is one of the many reasons we use Hays! Another fantastic holiday booked to look forward to! Thank you Ali x

Reply from Hays Travel - Perth
I have booked many holidays with Lynn she is now left but I now book with alli who is wonderful knowable helpful very patience makes my booking holidays a enjoyable experience as long as I am able to travel I will continue to use hays travel Anne sweeney

Reply from Hays Travel - Perth
Very nice young lady bright and cheerful and knowledgeable

Reply from Hays Travel - Perth
Pleasant staff and completed problem booking flights no bother
THANK YOU

Reply from Hays Travel - Perth
The Hays team was friendly, knowledgeable, helpful and efficient and the cake was an unexpected bonus. Will not hesitate to return.

Reply from Hays Travel - Perth
Jackie was great, listened to what we were looking for and showed us several different options

Reply from Hays Travel - Perth
Outstanding help and advice, and very fast and flexible responses to arrange suitable locations and dates. I booked 2 holidays within 24 hours of my first enquiry and Zuzana was incredibly friendly and efficient.

Reply from Hays Travel - Perth
The lady took the time to go over what was right for the holiday I was looking for and found what was suited to us. Did not feel like it was a bother . Excellent customer service

Reply from Hays Travel - Perth

Reply from Hays Travel - Perth
Katie in the Perth shop was fantastic. I gave her a list of things I did and didn't want for a holiday and within 24 hours she came up with a lovely holiday for us.

Reply from Hays Travel - Perth
Jaqueline was friendly and business like and sorted out our city break in no time and followed up already. Thank you

Reply from Hays Travel - Perth
Lily was very helpful in putting a package together which suited us.
She answered all our queries and looked at alternatives so we got the best deal.

Reply from Hays Travel - Perth

Reply from Hays Travel - Perth

Reply from Hays Travel - Perth
Jackie and her staff were up to their usual standard of nothing being too much trouble and everything being doable. Service with efficiency and a smile.

Reply from Hays Travel - Perth
Jackie was great!
Spent considerable time with us trying to package a holiday for us and nailed it!
Used Hays in Perth several times now and cannot recommend them high enough.

Reply from Hays Travel - Perth
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.