Back to Hays Travel at Peterlee to book another city break. Lovely, friendly, welcoming staff. Spoke with Amanda, who arranged our last trip to Krakow, and in no time at all we were booked and destine... See more
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We booked our second holiday with Hays Travel Peterlee today and once again received fantastic service. Amanda was absolutely brilliant – friendly, knowledgeable, and happy to talk us through lots of... See more
Company replied
Amy was great. She listened to exactly what we wanted from our holiday and was very patient when we needed extra time to decide between different options. There were some technical difficulties which... See more
Company replied
I recently visited Hays Travel and had a really positive experience from start to finish. Amanda was extremely helpful, took the time to properly listen to what I wanted, and made sure everything... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 The Chare, SR8 1AE, Peterlee, United Kingdom
- 0191 5184990
4.9
Excellent
747 reviews
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Distractions from assistant whilst attending to my booking
Overall a helpful attitude from staff. However they were so busy they had to deal with other issues whilst dealing with my booking. This was very distracting and may be the reason not all of my details weren’t put into the system. This made an issue when I tried to access my account via the app. I also didn’t get a documented itemised booking with payment for taxi transfer, request for twin room and booking of seats on the aircraft.
However they help to access the app was sorted easily. When I telephoned the agent, this information was all verbally confirmed. They would try to send me this information via email. If this was not successful it would all be in writing when I sorted my boarding pass etc.
I can’t help feeling that if the lady who took my booking wasn’t doing other jobs as well as my booking this may have been avoided.
May 13, 2026
Reply from Hays Travel - Peterlee
Thank you for taking the time to leave a review and I am sorry for the inconvenience caused by the missing booking details and your comments have been noted. I am pleased that we have since spoken to yourself and you are feeling more satisfied following the conversation. Thank you again for your feedback, Kind Regards Jane
Reply from Hays Travel - Peterlee
Thank you so much for review, we really appreciate the lovely feedback. Thanks Jane
Reply from Hays Travel - Peterlee
Thank you for your review, its appreciated , Claire
Very helpful all our questions were…
Very helpful all our questions were answered overall a good experience
May 10, 2026
Reply from Hays Travel - Peterlee
Thank you for your review, Amelia
Reply from Hays Travel - Peterlee
Thank you for your lovely review, it was a pleasure ☺️
The Travel agent was knowledgeable and…
The Travel agent was knowledgeable and found our holiday with ease
May 1, 2026
Reply from Hays Travel - Peterlee
Mrs J Scott,
We're so glad that our travel agent's knowledge helped you find your holiday with such ease. Thank you for your wonderful feedback.
Kind Regards
Hays Travel Peterlee
Reply from Hays Travel - Peterlee
Dean Henzell,
We're so glad our communication and prices worked for you! Thank you for your positive feedback; it truly means a lot to us.
Kind Regards
Alison
Hays Travel
Pontefract
The lady who served us went above and…
The lady who served us went above and beyond to help us her customer service skills where 1st class. She was so so nice
April 19, 2026
Reply from Hays Travel - Peterlee
Karen,
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you received first-class customer service.
Kind Regards
Alison
Hays Travel
Pontefract
Friendly staff dealt quickly with our…
Friendly staff dealt quickly with our holiday booking
April 12, 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review, we really do appreciate your comments. Thanks Bronia
Excellent service as always
April 5, 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review, we really do appreciate your comments. Thanks Jane
Reply from Hays Travel - Peterlee
Glad to hear you had a great experience in store with us Ann. Thanks Bronia :)
Reply from Hays Travel - Peterlee
thank you for your review, its always a pleasure to book your holidays, Amelia
Staff knowledgeable and offered to do…
Staff knowledgeable and offered to do anything to help make booking smooth and easy
April 8, 2026
Reply from Hays Travel - Peterlee
thank you for your review, its very much appreciated, Amelia
Always a nice experience with hays…
Always a nice experience with hays travel Peterlee , I have been using Jane for the last 25years , always great customer service .
April 7, 2026
Reply from Hays Travel - Peterlee
Thank you for your review Neil, its very much appreciated, Jane
Always amazing customer service very…
Always amazing customer service very friendly and found me a great deal
April 5, 2026
Reply from Hays Travel - Peterlee
Thank you for your review Kath, always a pleasure booking your holidays, Jane
As always we have received excellent…
As always we have received excellent results from the team at peterlee well done guys
March 28, 2026
Reply from Hays Travel - Peterlee
Thank you for your review, always a pleasure booking your holidays, Jane
Fabulous customer service
Staff member was so helpful and friendly, their customer service skills are fabulous and the shop is always welcoming
April 3, 2026
Reply from Hays Travel - Peterlee
Shirley,
We appreciate you taking the time to share your wonderful experience! We're so glad to hear that our team member was helpful and friendly, and that you felt welcome.
Kind regards
Hays Travel Hastings
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