Amelia has helped us with queries recently and has been very helpful. Yesterday we wanted to book another holiday and Amelia was free. For an apprentice she is very knowledgeable and pleasant. Took al... See more
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Went into the shop to book a cruise and Amelia the young lady that saw to us was lovely, very friendly but also very professional, she knew her stuff, and saw to all our needs also giving advice when... See more
Company replied
When my wife and I walked into the shop we were greeted with a lovely smile from Amanda. We were told to take a seat, we told Amanda our holiday destination and hotel. She then talked us throug... See more
Company replied
We have booked with Hays Peterlee for many years and wouldn't go anywhere else. Always impeccable service and amazing ladies who are knowledgeable, friendly and professional. Booked two more ho... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 The Chare, SR8 1AE, Peterlee, United Kingdom
- 0191 5184990
4.9
Excellent
819 reviews
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Lovely ladies in Hayes sorted…
Lovely ladies in Hayes sorted everything out for us highly recommend and a lovely coffee and biscuit to 😊
May 28, 2026
Reply from Hays Travel - Peterlee
Mrs Littleton,
We're so happy to hear our team provided excellent service and sorted everything for you. Thank you!
Kind Regards
Hays Travel
Hays Travel, number one for holiday arrangements.
First class service every time.
Staff are always extremely helpful and polite.
May 26, 2026
Reply from Hays Travel - Peterlee
Thank you for your kind review Raymond!
Excellent staff very helpful would…
Excellent staff very helpful would highly recommend hays travel
May 24, 2026
Reply from Hays Travel - Peterlee
Thank you for your lovely review. It was a pleasure ☺️
staff are very friendly and very helpful
May 5, 2026
Reply from Hays Travel - Peterlee
Edwin,
We appreciate your kind words about our team.
Kind Regards
Hays Travel Peterlee
All staff are brilliant but the young…
All staff are brilliant but the young lady 'Libby' was extremely helpful and found us a lovely hotel with everything we asked for.
May 22, 2026
Reply from Hays Travel - Peterlee
Mr Andrew Lee,
We are so pleased to hear about your positive experience with us. We appreciate your kind words and are thrilled you found a lovely hotel!
Kind Regards
Hays Travel peterlee
It’s been so easy and staff are great…
It’s been so easy and staff are great tell them what I want and it gets sorted
May 15, 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review, I really appreciate it, Jane
Reply from Hays Travel - Peterlee
Thank you for your kind Review Julie, So glad we managed to find you the right holiday!
The friendliness of the ladies in the…
The friendliness of the ladies in the office/ If I was living in England I would certainly use their services
April 29, 2026
Reply from Hays Travel - Peterlee
Thank you so much for taking the time to review. We do appreciate your comments, Thanks Joanne.
Reply from Hays Travel - Peterlee
Thank you for your review Doreen, always a pleasure booking your holidays, Jane
Reply from Hays Travel - Peterlee
Thank you so much for your review, Amanda
Reply from Hays Travel - Peterlee
Thank you, hope you have a great holiday
Distractions from assistant whilst attending to my booking
Overall a helpful attitude from staff. However they were so busy they had to deal with other issues whilst dealing with my booking. This was very distracting and may be the reason not all of my details weren’t put into the system. This made an issue when I tried to access my account via the app. I also didn’t get a documented itemised booking with payment for taxi transfer, request for twin room and booking of seats on the aircraft.
However they help to access the app was sorted easily. When I telephoned the agent, this information was all verbally confirmed. They would try to send me this information via email. If this was not successful it would all be in writing when I sorted my boarding pass etc.
I can’t help feeling that if the lady who took my booking wasn’t doing other jobs as well as my booking this may have been avoided.
May 13, 2026
Reply from Hays Travel - Peterlee
Thank you for taking the time to leave a review and I am sorry for the inconvenience caused by the missing booking details and your comments have been noted. I am pleased that we have since spoken to yourself and you are feeling more satisfied following the conversation. Thank you again for your feedback, Kind Regards Jane
Reply from Hays Travel - Peterlee
Thank you so much for review, we really appreciate the lovely feedback. Thanks Jane
Reply from Hays Travel - Peterlee
Thank you for your review, its appreciated , Claire
Very helpful all our questions were…
Very helpful all our questions were answered overall a good experience
May 10, 2026
Reply from Hays Travel - Peterlee
Thank you for your review, Amelia
Reply from Hays Travel - Peterlee
Thank you for your lovely review, it was a pleasure ☺️
The Travel agent was knowledgeable and…
The Travel agent was knowledgeable and found our holiday with ease
May 1, 2026
Reply from Hays Travel - Peterlee
Mrs J Scott,
We're so glad that our travel agent's knowledge helped you find your holiday with such ease. Thank you for your wonderful feedback.
Kind Regards
Hays Travel Peterlee
Reply from Hays Travel - Peterlee
Dean Henzell,
We're so glad our communication and prices worked for you! Thank you for your positive feedback; it truly means a lot to us.
Kind Regards
Alison
Hays Travel
Pontefract
The lady who served us went above and…
The lady who served us went above and beyond to help us her customer service skills where 1st class. She was so so nice
April 19, 2026
Reply from Hays Travel - Peterlee
Karen,
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you received first-class customer service.
Kind Regards
Alison
Hays Travel
Pontefract
Friendly staff dealt quickly with our…
Friendly staff dealt quickly with our holiday booking
April 12, 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review, we really do appreciate your comments. Thanks Bronia
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