Hays Travel - Peterlee Reviews 

As always a fantastic service from Claire and Jayne she goes beyond to help us she's a diamond we wouldn't go anywhere else 😀

When in the branch today we booked next years trip with the manager. She was super helpful, very knowledgeable and friendly. We have previously booked with the Peterlee branch and wouldn’t hesitate to book with this branch in the future.

We have booked with Hays Peterlee for many years and wouldn't go anywhere else.
Always impeccable service and amazing ladies who are knowledgeable, friendly and professional.

Booked two more holidays for 2027, straight forward no hassle.
Amelia who is on her apprenticeship served us and was amazing, chatty, through and professional, a credit to Hays

Amanda was a great help I was in with my baby she made me a coffee spoke to the baby made the atmosphere very welcoming I would definitely return if I seen her at a desk again. She worked with everything we requested even looking into things we could do whilst over there.

Amazing service

Helped me to book the right holiday for me from start to finish. Excellent customer service.

Libby is brilliant at her job and always goes above and beyond. We would recommend her to anyone who is looking for there next getaway :)

Great service and very helpful

The staff where very very helpful and friendly they helped me in every way that they could

Professional and courtesy throughout the call
Went over and above.
Exceeded my expectations
Thaks will be back in for some currency

We went into the Hayes Travel agent’s not really knowing what holiday we wanted or even where we wanted to go. Sat down with Amanda who very patiently went through a variety of options. She spent a lot of time with us and was very helpful. We went away with a couple of options and thought about it over night.
We chose a cruise and the next day Amanda went through everything step by step and sorted out all the paperwork. Again she spent a long time with us. I cannot fault the service she provided.

Amanda was extremely helpful. She was very patient and booked the exact holiday with the little extras that I wanted. The booking process was made seamless and I was confident with the service I received.

We cannot praise Hays at Peterlee enough. The team are all welcoming, the shop is clean and tidy.
Libby could not help us enough, also was friendly, professional and warm in her approach throughout we will definitely return to Hays for our next holiday through this service we have received nothing was too much effort - top class customer service, the whole process was made easy through Libby.

I didn’t have long to book a holiday so popped in on a lunch break. I was helped by Amanda who easily found the holiday I was looking for and even got an upgrade for very little more. Went away happy with the experience as I usually only book online. Would definitely visit again for another holiday.

The staff the service and booking process was outanding made it easy and explained everything in detail

Claire was very professional and showed us something we never thought of. We ultimately book this holiday . Looking forward to the break.
Thanks.

Jane was fantastic helping us book our holiday, we got exactly what we wanted and Jane explained everything we needed to know, we always book with hays travel, professional friendly service every time.

Lovely ladies in Hayes sorted everything out for us highly recommend and a lovely coffee and biscuit to 😊

First class service every time.
Staff are always extremely helpful and polite.