We have booked with the Peterlee Branch of Hayes travel for numerous years and the service is excellent . Staff are always helpful . Jane always goes the extra mile , nothing is too much trouble de... See more
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Amelia has helped us with queries recently and has been very helpful. Yesterday we wanted to book another holiday and Amelia was free. For an apprentice she is very knowledgeable and pleasant. Took al... See more
Company replied
Went into the shop to book a cruise and Amelia the young lady that saw to us was lovely, very friendly but also very professional, she knew her stuff, and saw to all our needs also giving advice when... See more
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When my wife and I walked into the shop we were greeted with a lovely smile from Amanda. We were told to take a seat, we told Amanda our holiday destination and hotel. She then talked us throug... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 The Chare, SR8 1AE, Peterlee, United Kingdom
- 0191 5184990
4.9
Excellent
822 reviews
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Friendly staff dealt quickly with our…
Friendly staff dealt quickly with our holiday booking
April 12, 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review, we really do appreciate your comments. Thanks Bronia
Reply from Hays Travel - Peterlee
Glad to hear you had a great experience in store with us Ann. Thanks Bronia :)
Reply from Hays Travel - Peterlee
thank you for your review, its always a pleasure to book your holidays, Amelia
Staff knowledgeable and offered to do…
Staff knowledgeable and offered to do anything to help make booking smooth and easy
April 8, 2026
Reply from Hays Travel - Peterlee
thank you for your review, its very much appreciated, Amelia
Always a nice experience with hays…
Always a nice experience with hays travel Peterlee , I have been using Jane for the last 25years , always great customer service .
April 7, 2026
Reply from Hays Travel - Peterlee
Thank you for your review Neil, its very much appreciated, Jane
As always we have received excellent…
As always we have received excellent results from the team at peterlee well done guys
March 28, 2026
Reply from Hays Travel - Peterlee
Thank you for your review, always a pleasure booking your holidays, Jane
Reply from Hays Travel - Peterlee
Debbie,
We appreciate your continued support and are so glad that you are happy with our service.
Kind regards
Hays Travel Hastings
Listened to my needs
Listened to my needs , she was well knowledgeable , courtious and professional nothing was a bother.
April 1, 2026
Reply from Hays Travel - Peterlee
We appreciate your kind words and are so glad that you had such a positive experience with our team. We hope to see you again soon. Amanda
Holiday Holiday Holiday Absolutely fantastic experience booking…
Absolutely fantastic experience booking our Holiday the Peterlee branch staff have fantastic customer service I was asked if I would like a coffee or tea 5***** will continue to book with Hays Travel also the new app for Hays Travel is amazing regards Pauline.
March 29, 2026
Reply from Hays Travel - Peterlee
Pauline,
We're happy to hear you had a fantastic experience booking your holiday. It's great to know that you found our customer service amazing and that you like our new app. Thank you for your continued booking with us!
Kind regards
Amelia
Hays Travel
Peterlee
As always the staff are very helpful
As always the staff are very helpful, knowledgeable and friendly.
I have used this Hays office a few times now, and always been happy with the service and the holidays they have found me
March 28, 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review. We are always happy to find you the perfect holiday.
Always excellent service from staff who…
Always excellent service from staff who go out of their way to help their customers book the perfect holiday and nothing is any bother to them. We would never go anywhere else to book our holidays
March 25, 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review, we appreciate it, Amanda
Understanding what I needed and making…
Understanding what I needed and making that extra effort to resolve it! Will certainly use them again.
March 25, 2026
Reply from Hays Travel - Peterlee
Thank you so much for taking the time to write your review, we really appreciate it. Amelia
Friendly helply excellent service .we…
Friendly helply excellent service .we always use them when booking holidays
March 17, 2026
Reply from Hays Travel - Peterlee
Thank you for taking the time to leave us a review, we appreciate it, amelia
Very good staff
March 19, 2026
Reply from Hays Travel - Peterlee
Thank you so much for taking the time to leave a review, we appreciate it, Amelia
Explored all available options and…
Explored all available options and homed in on the best one for me….and the complimentary coffee went down well too.
March 21, 2026
Reply from Hays Travel - Peterlee
Thank you for your review Paul, appreciate it, Claire
Reply from Hays Travel - Peterlee
Thank you for your review, I really appreciate it, Amelia.
Polite and professional service
Polite and professional service. Always a great experience from the Peterlee shop staff!
March 13, 2026
Reply from Hays Travel - Peterlee
Thank you for your review, I really appreciate it, Claire
Superb service from Amanda
Superb service from Amanda, saw a deal and booked the next day with no issues.
March 11, 2026
Reply from Hays Travel - Peterlee
Thank you for your review, I really appreciate it, Amanda
The girl who sorted our holiday was…
The girl who sorted our holiday was very good listened to our needs quality quality service thank you all always 1st class service.
March 7, 2026
Reply from Hays Travel - Peterlee
Thank you so much for taking the time to leave a review, we really appreciate your lovely coments. Thanks Joanne
The staff were very helpful and friendly
March 7, 2026
Reply from Hays Travel - Peterlee
Linda,
We appreciate you taking the time to share your experience! We are so glad to hear that our staff was helpful and friendly.
peterlee, Hays Travel
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