We have booked with the Peterlee Branch of Hayes travel for numerous years and the service is excellent . Staff are always helpful . Jane always goes the extra mile , nothing is too much trouble de... See more
Company replied
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Amelia has helped us with queries recently and has been very helpful. Yesterday we wanted to book another holiday and Amelia was free. For an apprentice she is very knowledgeable and pleasant. Took al... See more
Company replied
Yeah great speedy booking for our holiday The advisor gave us very good info about our chosen holiday and made it simple and easy to complete
Company replied
When my wife and I walked into the shop we were greeted with a lovely smile from Amanda. We were told to take a seat, we told Amanda our holiday destination and hotel. She then talked us throug... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 The Chare, SR8 1AE, Peterlee, United Kingdom
- 0191 5184990
4.9
Excellent
823 reviews
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Bronia went above and beyond helping my…
Bronia went above and beyond helping my wife sorting out our cruise and stay even when she had to communicate with TUI as there site was not working correctly so she could not do it fully on her computer and online .
November 25, 2025
Reply from Hays Travel - Peterlee
Thank you for your lovely review! Thanks again for booking with us! Bronia :)
Very friendly and helpful assistant
November 25, 2025
Reply from Hays Travel - Peterlee
It was a pleasure to book your cruise Nigel and thank you for the kind feedback. Thanks Bronia :)
Reply from Hays Travel - Peterlee
Thank you for your lovely review :)
Also great service get the best deals…
Also great service get the best deals and always very helpful
November 16, 2025
Reply from Hays Travel - Peterlee
Hi Christine, thank you so much for your review. It was lovely getting your holiday booked. Sofia :)
Very helpful polite and professional…
Very helpful polite and professional thank you
November 15, 2025
Reply from Hays Travel - Peterlee
Hi Michael, thank you for your kind review! :)
Just perfect thanks
November 8, 2025
Reply from Hays Travel - Peterlee
Thank you so much for your review, we do appreciate your comments. Jane
Very friendly very helpful do any thing…
Very friendly very helpful do any thing for you 👍
November 6, 2025
Reply from Hays Travel - Peterlee
Hi Sharon, thank you so much for your lovely review! It was great to get your holiday booked. :)
Reply from Hays Travel - Peterlee
Thank you for your lovely feedback Nicola, so happy to get you all booked. Thanks Lottie :)
Cruise
Jane is such a lovely lady and goes above and beyond always smiling always cheerful
October 25, 2025
Reply from Hays Travel - Peterlee
What a lovely review! Thank you , Jane
Reply from Hays Travel - Peterlee
Thank you for your review, Lottie
Great service as always
We knew which holiday we wanted and we got it at a great price. We always book through Hays as the service is second to none
October 23, 2025
Reply from Hays Travel - Peterlee
Thank you for your lovely review, it is always a pleasure :)
Very friendly and helpful to get us the…
Very friendly and helpful to get us the holiday within our requirements.
October 15, 2025
Reply from Hays Travel - Peterlee
Thank you so much for your kind review David. It was amazing to get your holiday booked! :)
Very friendly service nothing was a…
Very friendly service nothing was a problem for them to sort
October 21, 2025
Reply from Hays Travel - Peterlee
Thank you so much for taking the time to write a review, we do really appreciate it. Thanks Claire
Five star booking experience booking our holiday
Another great experience booking our Christmas break. Jane found the right hotel and flights to suit our needs. Making the experiance so pleasurable even a cup of coffee along the way.
Always a pleasure to go to Hays travel at Peterlee
October 21, 2025
Reply from Hays Travel - Peterlee
Thanks so much for your lovely comments, we do appreciate your feedback
From going in the door you are made to…
From going in the door you are made to feel welcome
October 18, 2025
Reply from Hays Travel - Peterlee
Thank you for your review :)
Jane Anderson the Branch manager always…
Jane Anderson the Branch manager always books our holidays she cant do anymore for you that is the reason we book the Hays up to 2 holidays a year .
October 16, 2025
Reply from Hays Travel - Peterlee
Thank you so much John, for your lovely review. It was a pleasure to get you booked again! :)
Quick and helpful
October 12, 2025
Reply from Hays Travel - Peterlee
Thank you so much for your review, always a pleasure to book your holidays, Bronia
Lottie Hays Travel Peterlee
We booked a holiday with Lottie at Hays Travel Peterlee.
Lottie gave us great advice and sourced the perfect package for us.
Communication was first class and the process was professional and gave us piece of mind.
October 11, 2025
Reply from Hays Travel - Peterlee
Thank you so much for your kind review, your comments are very important to us. Thank you
The girls were so knowledgeable and…
The girls were so knowledgeable and sorted everything out
October 11, 2025
Reply from Hays Travel - Peterlee
Hi Lesley, thank you so much for your kind review. it was lovely to get you booked! Bronia :)
Reply from Hays Travel - Peterlee
Thankyou so much for your wonderful review! It was a pleasure to get you all booked! Lottie :)
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