My husband and I simply turned up One Saturday morning and asked about what we were looking for, bearing in mind that this was our first foray into a travel agent for double figure years when... See more
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My wife and I visited Hays Travel Petersfield on impulse to ask about a Cunard Cruise we were interested in. Nieve answered our questions clearly and because of her we decided to book our cruise to No... See more
Company replied
Really helpful and friendly staff who put everything together, were always available to answer questions and who didn't get fed up when I kept changing destinations and adding stops.
Helped me book my Disneyland Paris Tickets with ease, all done quickly and efficiently and could't recommend more, Fallon was great and very happy to have sorted all of it out. Will be using them agai... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
17 High Street, GU32 3JT, Petersfield, United Kingdom
- 01730 268341
4.8
Excellent
308 reviews
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The advisor I dealt with was…
The advisor I dealt with was knowledgeable, patient and very helpful. She gave me choices about my mode of travel and this was very useful. I was very pleased with the help I received.
February 28, 2024
Reply from Hays Travel - Petersfield
Many thanks for taking time to complete the survey and that you were pleased with the service you received, Karen
Reply from Hays Travel - Petersfield
Thank you for taking the time to complete the survey and that you were pleased with the service you received
Reply from Hays Travel - Petersfield
Thank you so much Lisa for the lovely review! I am so glad we could get this booked for you both. :)
Freya
Staff friendly and helpful throughout
Staff friendly and helpful throughout. They listened to our requirements, suggested an option and refined it based on our feedback. They appear to have a good relationship with the organisations that actually supply the holidays.
The only issue was that prices went up during the time it took us to confirm we wanted to go ahead.
February 17, 2024
Freya was very helpful with lots of…
Freya was very helpful with lots of information thrown at her what kind of ideas we would like as a holiday to then find the perfect one for us with lots of destinations. She took the time to research hotels' kids' activities. She emailed me as soon as she found anything. Very happy!
February 10, 2024
Reply from Hays Travel - Petersfield
Thank you so much for such lovely feedback! I was a pleasure helping you :-)
Freya,
Apprentice
Very helpful and patient very good
February 2, 2024
Reply from Hays Travel - Petersfield
Thank you for such kind words, we really appreciate it :-)
Thank you,
Danielle
Branch Manager
Excellent service
February 9, 2024
Reply from Hays Travel - Petersfield
Thank you Mr Clements, it was lovely to help you both :-)
Many Thanks,
Danielle
Branch Manager
Excellent service from Freya
February 6, 2024
Reply from Hays Travel - Petersfield
Thank you so much Christine for the lovely review! I am so glad we could get this booked for you both. :) Freya
Charlotte
Charlotte, a very helpful young lady, looked after my friend and I, while we were booking a holiday with Riviera recently.
January 26, 2024
Reply from Hays Travel - Petersfield
Thank you so much Susan for the lovely review! I am so glad we could get this booked for you both, you are going to have a great time :) Charlotte
The whole booking experience was easy and met all our requirements.
The whole booking experience was very good. The lady was very friendly and knew our destination well, as she had been there. Everything was explained and all our questions were answered. She made sure everything we asked for in the holiday was covered.
February 3, 2024
Reply from Hays Travel - Petersfield
Thank you Doug, it was lovely to meet you both and a pleasure helping you! :-)
Thank you,
Danielle
Branch Manager
Very professional and friendly staff
Very professional and friendly staff
Always helpful
January 26, 2024
Reply from Hays Travel - Petersfield
Thank you Richard for the kind review! Glad we got this booked for you both :) Charlotte
Danielle was excellent
Danielle was excellent, very helpful and knowledgeable with everything we needed to help us decide on our choice of holiday, we didn’t feel rushed which was great.
January 25, 2024
Reply from Hays Travel - Petersfield
Thank you for such lovely feedback, it was a pleasure helping! :-)
Thank you,
Danielle
Branch Manager
Reply from Hays Travel - Petersfield
Thank you for your kind review, I am so glad I could help you get your holiday booked :) Freya
Hays good, but experience marred by misinformation
We booked two holidays. The first was excellent with all relevant info (flights, hotel etc). The other was very different. The cruise company misinformed Hays who booked the wrong cruise, luckily since rectified. Then the info given was incomplete (no flights - so we can’t yet book taxis). So half really good and half…well less good, mainly because of misinformation further up the chain. The people who served us in the agency were really excellent, efficient and informed, a shame the link to the company supplying holiday no. 2 did not have the right info to hand which misled our agents.
January 18, 2024
Reply from Hays Travel - Petersfield
Thank you for your feedback Mr Lamey. We're delighted to hear that your experience with our agency was positive. We again apologies for any inconvenience caused during the second booking. We appreciate your patience while we worked to rectify the misinformed information. Our team are always committed to addressing any issues. Please do reach out if you have any further concerns or questions.
Thank you,
Danielle
Branch Manager
Reply from Hays Travel - Petersfield
Thank you very much, it was a pleasure :-) Danielle x
Welcoming, friendly and knowledgeable.
Danielle was friendly, welcoming and knowledgeable. She quickly found us a hotel in the location we wanted and got everything booked up without hassle. Just what we needed; a very pleasurable experience.
January 9, 2024
Reply from Hays Travel - Petersfield
Thank you so much and you're very welcome it was a pleasure helping you both :-) Danielle
Its local to us
January 5, 2024
Reply from Hays Travel - Petersfield
Thank you for your review, I hope we can assist you again in the future :) Freya
Knowledgeable staff with empathy for older, less mobile travellers.
Knowledgeable staff who have empathy with the problems that older, less mobile travelers may experience.
I have used Hays Travel in the past and they are my first choice, as I have confidence that they will always make my personal needs and safety as their priority.
January 4, 2024
Reply from Hays Travel - Petersfield
Thank you for the lovely review :) So glad we could help and get your flights booked! Charlotte
Very pleased with the service we had
Very pleased with the service we had , nothing was too much trouble and made our booking stress free, lovely rep . Thanks
December 28, 2023
Reply from Hays Travel - Petersfield
Thank you Mr & Mrs Webb it was a pleasure to meet you both and help make your holiday experience stress free :-D Danielle x
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