Not exactly sure what "Hays" the company are actually doing well. I have used thePickering branch long before Hays took it over. The service i had before and since as always been fantastic. I think th... See more
Company replied
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Call was quickly answered. Professional but friendly chap called Nick. Worked through my options without being pushy. Sale agreed and email quickly followed with all relevant confirmation documents... See more
Company replied
First class friendly helpful service. Knowledgeable in all aspects of booking a cruise. We have no hesitation in recommending Hays Travel, that's why we have booked cruises with them since 2020.
Company replied
Once again, first-class service from the team at Hays. They always understand our needs and there is never any pressure to rush to a decision. It's also great to be able to do a one-stop shop for ou... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 Market Place, YO18 7AA, Pickering, United Kingdom
- 01751 472615
5.0
Excellent
726 reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Pickering
Thank you for your kind review and booking with us again.
Kind Regards
Caroline
Easy BookingCaroline was very helpful and made the…
Caroline was very helpful and made the whole process easy.
May 6, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review.
Kind Regards
Caroline
Top notch service
The service we get from the Pickering branch is and always has been the of the highest order. We almost feel that the branch is our second home!!!
May 5, 2026
Reply from Hays Travel - Pickering
Thank you so much for your lovely kind review. We look forward to always booking your holidays.
Many thanks
Kellie & Team Pickering :)
Katherine made the booking so…
Katherine made the booking so straightforward and stress free
May 3, 2026
Reply from Hays Travel - Pickering
Thank you, hope you have a great holiday.
Many thanks Katherine.
Really good advice for a novice…
Really good advice for a novice traveller and found us a holiday at short notice which fitted all our criteria
May 9, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review! I hope you enjoy your cruise! - Kieran
Always helpful when I use Hays Travel…
Always helpful when I use Hays Travel in Pickering. Efficient and friendly staff
April 29, 2026
Reply from Hays Travel - Pickering
Thank you for your kind comments
Nick
Holiday successfully booked for January…
Holiday successfully booked for January 2027 matching price shown on Jet2 App
May 6, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review, I hope you have an amazing holiday - Kieran
First class friendly helpful service
First class friendly helpful service. Knowledgeable in all aspects of booking a cruise. We have no hesitation in recommending Hays Travel, that's why we have booked cruises with them since 2020.
May 6, 2026
Reply from Hays Travel - Pickering
Many thanks for your kind review and thank you for booking with us again. We look forward to booking many more cruises for you in the future too.
Nick & Team Pickering
I've used pickering branch for 40 years…
I've used pickering branch for 40 years and still fabulous service
April 22, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review. Always a pleasure to book your holidays.
Kind Regards
Caroline
Excellent customer service from…
Excellent customer service from Caroline at the Pickering branch.
April 30, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review. I hope you enjoy your cruise.
Kind Regards
Caroline
Reply from Hays Travel - Pickering
Thank you for your kind review.
Kind Regards
Caroline
Professnalision with a smile.
Not exactly sure what "Hays" the company are actually doing well. I have used thePickering branch long before Hays took it over. The service i had before and since as always been fantastic. I think the whole team at Pickering are brilliant. I tend to use Caroline as on a couple of occasions she as gone over and beyond what her job description probably states. Also, she as has many years of experience doing the role, so l trust her judgement explicitly.
April 29, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review. Always a pleasure to book your holidays.
Kind Regards
Caroline
5 star Team
As always a pleasure to book with the Pickering team. They make everything easy and stress free.
April 29, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review. Always a pleasure to book your holidays.
Kind Regards
Caroline
Always very helpful and give us good…
Always very helpful and give us good value for our holidays
April 28, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review. Always a pleasure to book your holidays.
Kind Regards
Caroline
Excellent service
Excellent service from Kieran following on from an initial enquiry with Kellie.
April 28, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review! We hope you enjoy your holiday! - Kellie & Kieran
Call was quickly answered
Call was quickly answered. Professional but friendly chap called Nick. Worked through my options without being pushy. Sale agreed and email quickly followed with all relevant confirmation documents. The final price was even a little bit less than I'd been expecting!
April 26, 2026
Reply from Hays Travel - Pickering
Thank you for your kind words
Nick
Easy to do and hassle free
A brief discussion with the Hays representative and they knew exactly what i wanted and were able to find the providers price. Easy to do and hassle free.
April 26, 2026
Reply from Hays Travel - Pickering
Thank you for your kind words
Nick
Always a Pleasure to see the team in…
Always a Pleasure to see the team in Pickering !
Very helpfull and ready to help us
April 18, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review. Always a pleasure to book your holidays.
Kind Regards
Caroline
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