Well after years of booking my jollies with Hays, I was was so nearly swayed to book with Spears travel Helmsley on this occasion. They kindly gifted me a free ballpoint pen. They nearly had me with... See more
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Caroline the representative who helped us was knowledgeable and had looked into the options before we arrived. she helped us choose the best cabin for what we wanted and for our available budget. the... See more
Company replied
Welcoming, friendly staff at the Pickering branch who worked very hard, in a quiet, calm environment, to secure us the best deal for our trip to Hong Kong and Japan.
Call was quickly answered. Professional but friendly chap called Nick. Worked through my options without being pushy. Sale agreed and email quickly followed with all relevant confirmation documents... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 Market Place, YO18 7AA, Pickering, United Kingdom
- 01751 472615
5.0
Excellent
799 reviews
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Always a Pleasure to see the team in…
Always a Pleasure to see the team in Pickering !
Very helpfull and ready to help us
April 18, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review. Always a pleasure to book your holidays.
Kind Regards
Caroline
Excellent service as always.
Excellent service as always.
Caroline is very helpful, and always happy with her advice.
April 14, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review. A lovely cruise to look forward too next year.
Thank You
Caroline
Reply from Hays Travel - Pickering
Thank you for your kind review!
Katherine
Reply from Hays Travel - Pickering
Thank you for your kind review. I hope you enjoy your holiday - Kieran
Reply from Hays Travel - Pickering
Many thanks for your lovely review and for booking with us! I hope you both enjoy your cruise in 2027!
Thank you
Kellie
Excellent service from Kellie as usual.👍
March 29, 2026
Reply from Hays Travel - Pickering
Thank you for booking with us again! I really appreciate your kind review.
Many thanks
Kellie :)
Love the Pickering team
Love the Pickering team! Always friendly and fantastically helpful. great to know they have the experience and knowledge to support the right holiday and continued excellent customer service.
March 29, 2026
Reply from Hays Travel - Pickering
Thank you very much for your kind review and continued support!
Kellie & Team Pickering
Good communication and resilience in…
Good communication and resilience in obtaining a return flight to UK in these difficult times ie Gulf War.
March 25, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review. We are so happy we could be of assistance to you during this worrying time - Kieran
Friendly, Efficient Service
Friendly, efficient service. Very helpful and I was offered a selection of holidays to choose from. Kieran was quick to provide all the information I needed to decide where we were going for our family holiday.
March 21, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review. It was a pleasure assisting you with your holiday. I hope you have a great time! - Kieran
Once again
Once again, first-class service from the team at Hays.
They always understand our needs and there is never any pressure to rush to a decision.
It's also great to be able to do a one-stop shop for our holiday, insurance, car parking, and travel card, all at the same time. Hays never disappoints.
March 18, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review. A lovely holiday to look forward too.
Kind Regards
Caroline
Reply from Hays Travel - Pickering
Thank you for your kind review. A lovely holiday to look forward too.
Kind Regards
Caroline
Great staff
March 13, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review. Hope you have a great holiday.
Kind Regards
Caroline
First class so helpfull young man …
First class so helpfull young man certainly book again with him
March 15, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review and booking with us again.
Kind Regards
Caroline
Reply from Hays Travel - Pickering
Thank you very much for your kind review! I hope you have a great holiday.
Katherine
Reply from Hays Travel - Pickering
Thank you for your kind review. What a great adventure to look forward too.
Kind Regards
Caroline
Hays Travel Pickering - A Class Act
Caroline at Hays Travel is always quick and effective at finding holiday options and along with the rest of the team provide a friendly and efficient service
March 7, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review and booking with us again. I hope you enjoy Palma.
Kind Regards
Caroline
Reply from Hays Travel - Pickering
Thanks
Nick
Great service …. Highly recommend
Went to book a family holiday to Florida.
We have booked our holidays with Kellie over the years and as ever she gave a great service. She is friendly, helpful and and listens to what you need. Highly recommend.
February 28, 2026
Reply from Hays Travel - Pickering
Thank you for the lovely review. It's always a pleasure to book your holidays. We appreciate you booking with us! Have a fantastic time in Florida.
Kind Regards
Kellie
The staff are always happy and helpful
March 5, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review and booking with us again.
Kind Regards
Caroline
Hays travel does it again
Used messenger to enquire about an holiday within a few minutes Kellie messaged to ask if it was ok to call me regarding my enquiry which she did and in half an hour from my initial message my holiday was sorted and booked
March 1, 2026
Reply from Hays Travel - Pickering
Many thanks for your lovely review! It's always a pleasure to book your holidays. Enjoy Malta :)
Thank you
Kellie
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