Caroline the representative who helped us was knowledgeable and had looked into the options before we arrived. she helped us choose the best cabin for what we wanted and for our available budget. the... See more
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Welcoming, friendly staff at the Pickering branch who worked very hard, in a quiet, calm environment, to secure us the best deal for our trip to Hong Kong and Japan.
Always great experience when booking with hates travel Pickering. All the staff are brilliant especially Caroline who always makes sure we get everything we ask for.
Company replied
Not exactly sure what "Hays" the company are actually doing well. I have used thePickering branch long before Hays took it over. The service i had before and since as always been fantastic. I think th... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 Market Place, YO18 7AA, Pickering, United Kingdom
- 01751 472615
5.0
Excellent
798 reviews
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Reply from Hays Travel - Pickering
Thank you for your kind comments and I hope you enjoy your cruise - Kieran
Had fun booking our holiday
Caroline was great, very professional and knowledgeable. We had a fun time booking our holiday. We were offered lots of choices, and given information about airport parking and currency options. We will happily return to book our next holiday. 😀
June 28, 2026
Reply from Hays Travel - Pickering
Thank You for your kind review. Lovely to book your holiday.
Kind Regards
Caroline
Always first class service from…
Always first class service from Caroline and the team.
June 18, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review and booking with us once again.
Kind Regards
Caroline
Kieran was super helpful and spent a…
Kieran was super helpful and spent a lot of his researching prices for me.
Other members of staff within the store at Pickering joined in the conversation and were friendly.
June 25, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review! - Kieran
Hays always aims to achieve your holiday ideas
Hays always tries to accommodate your exact wishes
June 23, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review.
Regards
Caroline
Very helpful full lady
June 24, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review.
Regards
Caroline
Thoughtful suggestions nothing was too…
Thoughtful suggestions nothing was too much trouble
June 21, 2026
Reply from Hays Travel - Pickering
Thank you for the lovely review and thanks for booking with us again! I hope you enjoy your cruise.
Many thanks
Kellie
Good service made booking my holiday…
Good service made booking my holiday quick and easy
June 20, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review - Kieran
Reply from Hays Travel - Pickering
Thank You for your kind review.
Regards
Caroline
Good phone call from Hays to alert us…
Good phone call from Hays to alert us to the latest P&O cruise deal. We booked when we saw it.
Many Thanks to Caroline for all her time and effort to find a great flight out to meet the ship.
June 15, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review.
Kind Regards
Caroline
First class service every time
Hays Travel never let us down. First class service every time. Great suggestions for a holiday in September. Booked for Chania, Crete. Can’t wait. Thank you Team Pickering. Sheila Ridley
June 5, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review.
Nick
Our holiday plans were well handled.
As always our holiday plans were well handled by the friendly staff in the Pickering branch. On this occasion it was Nick.Having booked through them several times they understand what we expect from our holiday bookings.
June 13, 2026
Reply from Hays Travel - Pickering
Thank you
Nick
Hats amazing experience.
Nick is so professional and helpful. We don’t have to worry about anything.
June 12, 2026
Reply from Hays Travel - Pickering
Thanks for the lovely kind words.
Nick
Reply from Hays Travel - Pickering
Thanks you for your kind feedback
Nick
Staff listened to what I was looking…
Staff listened to what I was looking for and found it.
Explained every detail to me. Just straightforward and good natured. After booking I wanted to make a change this was dealt with efficiently.
Nothing not to like about Pickering Hays travel.
May 31, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review. I hope you have a lovely time with your daughter.
Kind Regards
Caroline
As always a very friendly experience
As always a very friendly experience. Nick has great experience and quickly understood what we were looking for. He helped us choose what we wanted and booked it for us while we waited.
June 8, 2026
Reply from Hays Travel - Pickering
Many Thanks for your kind words
Nick
First holiday since 2019.the young…
First holiday since 2019.the young gentleman that was looking after me was very patient and explained any thing I was unsure about which made booking my holiday very easy and stress free
June 9, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review, I hope you enjoy your first holiday abroad in a while - Kieran
A very pleasant lady very quickly…
A very pleasant lady very quickly obtained the booking for a specific holiday I wanted. Everything was explained in detail. The deposit was dealt with quickly. The surroundings of the office were pleasant. A quick, slick experience.
June 9, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review.
Kind Regards
Caroline
Reply from Hays Travel - Pickering
Thank you for your kind review.
Kind Regards
Caroline
Was seen immediately and made Jet 2.com…booking for August travel with assistance arranged
Was seen immediately and made Jet 2.com bookings with disability asssitance. Friendly and professsional with all completed within 30 minutes
May 23, 2026
Reply from Hays Travel - Pickering
Thank you for your kind comments! I hope you have a great trip away - Kieran
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