Well after years of booking my jollies with Hays, I was was so nearly swayed to book with Spears travel Helmsley on this occasion. They kindly gifted me a free ballpoint pen. They nearly had me with... See more
Company replied
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Caroline the representative who helped us was knowledgeable and had looked into the options before we arrived. she helped us choose the best cabin for what we wanted and for our available budget. the... See more
Company replied
I always book through Caroline, i find her very nice to talk to and very helpful with information about the place you want to go
Welcoming, friendly staff at the Pickering branch who worked very hard, in a quiet, calm environment, to secure us the best deal for our trip to Hong Kong and Japan.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 Market Place, YO18 7AA, Pickering, United Kingdom
- 01751 472615
4.9
Excellent
800 reviews
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Always helpful and very easy to deal…
Always helpful and very easy to deal with.....5 star ++plus service..
February 7, 2026
Reply from Hays Travel - Pickering
Thank you for your kind comments
All the staff were pleasant and…
All the staff were pleasant and helpful. The member of staff who dealt with my booking was very pleasant and I felt, knew what she was doing. My booking was dealt with quickly, and when I collected my tickets all details were explained. It was my first experience at Hays Travel.
January 22, 2026
Reply from Hays Travel - Pickering
Thank you for your kind feedback
Kellie
Reply from Hays Travel - Pickering
Thank you
Nick
Booked three holidays with them in the…
Booked three holidays with them in the last two weeks - they must be doing something right !
February 3, 2026
Reply from Hays Travel - Pickering
Thank you, you have some great holidays planned
Many thanks Katherine.
Nick was very experienced and helpful
Nick was very experienced and helpful. He made us feel welcome and at ease from the off.
January 31, 2026
Reply from Hays Travel - Pickering
Thank you for your lovely comments
Nick
Friendly & very helpful
January 29, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review. I hope you enjoy Italy.
Kind Regards
Caroline
The best friendly advice and service…
The best friendly advice and service every time.
January 29, 2026
Reply from Hays Travel - Pickering
Thank you, I hope you have a brilliant time.
Many thanks Katherine
Perfect service from Katherine
Perfect service from Katherine! looking forward to a lovely holiday!
January 29, 2026
Reply from Hays Travel - Pickering
Thank you for your kind comments, have a great holiday
Cheers Katherine
Reply from Hays Travel - Pickering
Thank you for your review! I hope you enjoy your cruise - Kieran
Love booking with them
I know that if I phone or call into the Pickering office with a query they will get back to me asap, always willing to help, always friendly with a smile just love booking with them. Any problems they are always ready to help
January 23, 2026
Reply from Hays Travel - Pickering
Thank you
Nick
Excellent experience with Caroline
Excellent experience with Caroline, thanks so much.
January 24, 2026
Reply from Hays Travel - Pickering
Thank you your kind review. I hope you enjoy cruising.
Kind Regards
Caroline
As always Nick at Hays in Pickering was…
As always Nick at Hays in Pickering was brilliant helping us sort out holiday.
Can't ask for more
January 23, 2026
Reply from Hays Travel - Pickering
Thank you
Nick
Nick really knew the area we wanted.
Nick really knew the area we wanted to visit, and offered a few suggestions of where to stay. Despite our indecision, he was very patient and helpful.
January 21, 2026
Reply from Hays Travel - Pickering
Thank you for your kind feedback
Nick
Reply from Hays Travel - Pickering
Thank you
Katherine
Great service and so nice to have a…
Great service and so nice to have a presence in a small market town.
January 9, 2026
Reply from Hays Travel - Pickering
Thank you for your kind comments!
Kellie
Perfect as always
Perfect as always. Nick always delivers great customer service very helpful and pleasant to deal with.
January 20, 2026
Reply from Hays Travel - Pickering
Thank you
Nick
Booked holiday again with Hays Travel
Booked holiday again with Hays Travel. I’ve been using this branch in Pickering for a long time now. No sales pressure, informative, helpful & friendly. Looking forward to holiday, then booking the next one with them. 😎
January 17, 2026
Reply from Hays Travel - Pickering
Thank you for your kind comments and for booking with us again! Hope you have a great holiday in Egypt.
Many thanks
Kellie :)
Staff at Hays Pickering are welcoming &…
Staff at Hays Pickering are welcoming & friendly. Nick always spends time making sure we get exactly what holiday we want at the best price. Thanks 😊
January 17, 2026
Reply from Hays Travel - Pickering
Thankyou
Nick
Reply from Hays Travel - Pickering
Thank you for your kind comments
Nick
The advisor listened to what I thought…
The advisor listened to what I thought I needed and then added some ideas of her own. I found her advice helpful and her approach professional and friendly.
January 14, 2026
Reply from Hays Travel - Pickering
Thank you for your kind review. I hope you enjoy your break.
Kind regards
Caroline
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