Well after years of booking my jollies with Hays, I was was so nearly swayed to book with Spears travel Helmsley on this occasion. They kindly gifted me a free ballpoint pen. They nearly had me with... See more
Company replied
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Caroline the representative who helped us was knowledgeable and had looked into the options before we arrived. she helped us choose the best cabin for what we wanted and for our available budget. the... See more
Company replied
I always book through Caroline, i find her very nice to talk to and very helpful with information about the place you want to go
Welcoming, friendly staff at the Pickering branch who worked very hard, in a quiet, calm environment, to secure us the best deal for our trip to Hong Kong and Japan.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 Market Place, YO18 7AA, Pickering, United Kingdom
- 01751 472615
4.9
Excellent
803 reviews
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The process of booking was perfect
The process of booking was - as usual - perfect
November 21, 2025
Reply from Hays Travel - Pickering
Thank you, I hope you have a great holiday, many thanks Katherine.
The whole booking experience was very…
The whole booking experience was very efficient and friendly, as always.
November 19, 2025
Reply from Hays Travel - Pickering
Many thanks for your kind review and for booking with us again! I hope you enjoy Jersey.
Thank you
Kellie
Reply from Hays Travel - Pickering
Thank you for your kind review. I hope you have a lovely break.
Kind Regards
Caroline
cruise booking
We dealt with Caroline and she could not have been more helpful - excellent advice, including things we had not considered, and very efficient thanks to her first-hand knowledge
November 7, 2025
Reply from Hays Travel - Pickering
Thank you for your kind review. I hope you enjoy your cruise.
Kind Regards
Caroline
Reply from Hays Travel - Pickering
Thank you for your kind review. I hope you enjoy Canada.
Kind regards
Caroline
Caroline @ hays travel pickering
As always Caroline found us our perfect holiday, just as we asked.
5* service everytime .
November 5, 2025
Reply from Hays Travel - Pickering
Thank you for your kind review. Always a pleasure to book your holidays.
Kind Regards
Caroline
Simple and easy to organise with quick…
Simple and easy to organise with quick communication back and forth to arrange the trip.
October 26, 2025
Reply from Hays Travel - Pickering
Thank you for your kind words! I hope you enjoy your trip to Italy! - Kieran
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff
Bookingcompleted in full
October 26, 2025
Reply from Hays Travel - Pickering
Thank you for your kind review. I hope you enjoy Abba.
Kind Regards
Caroline
Reply from Hays Travel - Pickering
Thank you for your kind review. Always a pleasure to book your holidays.
Kind Regards
Caroline
Reply from Hays Travel - Pickering
Thank you for your kind review and booking with us once again.
Kind Regards
Caroline
Fun happy people
October 23, 2025
Reply from Hays Travel - Pickering
Thank you for your kind comments! I hope you have a great holiday - Kieran
As always Caroline works very hard to…
As always Caroline works very hard to find a holiday suitable for us. It's a pleasure to deal with her.
October 21, 2025
Reply from Hays Travel - Pickering
Thank you for your kind review. Please that we managed to find a suitable cruise.
Kind regards
Caroline
First time experience
It was my first time booking a holiday just for myself. Kellie was very helpful and friendly. I felt at ease with her. Although the holiday I wanted wasn't available she found me something else suitable.
October 17, 2025
Reply from Hays Travel - Pickering
Thank you for your kind review. I hope you enjoy Wales!
Many thanks
Kellie
Good communication and willingness to…
Good communication and willingness to look things up for me and get the fine details sorted out.
October 8, 2025
Reply from Hays Travel - Pickering
Thank you for your kind review - Kieran
A positive experience.
The staff member was personable, informative and had a professional manner. The booking was made efficiently with all our requests met. A friendly team at Pickering as all the staff created a welcoming atmosphere for us. Thank you.
October 11, 2025
Reply from Hays Travel - Pickering
Thank you for your kind review. I hope you enjoy your cruise - Kieran
Always professional and friendly
Always professional and friendly! Caroline in the Pickering branch is a credit to Hays Travel offering patience and guidance at all times!
October 3, 2025
Reply from Hays Travel - Pickering
Thank you for your kind review and booking your holiday with us again.
Kind Regards
Caroline
Nick helped us enormously
Nick helped us enormously, our first time using Ryanair, and explained what was and wasn’t included.
October 8, 2025
Reply from Hays Travel - Pickering
Thanks Alan
Nick
Best travel agent to book with!!!
Well yet again excellent service by nick when booking our holiday last week. Always a pleasure to book our holidays with hays travel such brilliant service always happy to help. Here’s looking forward to our next holiday to Alcudia in 2026!! Thanks again Nick.
October 4, 2025
Reply from Hays Travel - Pickering
Thank you for your lovely comments
Nick
Friendly service at all times
Caroline in the ultra modern Pickering branch always gives such a friendly and helpful service!
October 2, 2025
Unprompted review
Reply from Hays Travel - Pickering
Thank you for your kind review. Please you like our new office.
Kind Regards
Caroline
Excellent staff,know what there doing…
Excellent staff,know what there doing good staff
September 30, 2025
Reply from Hays Travel - Pickering
Thank you for your kind comments and continually booking with us - Kieran
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