We booked our holiday , then we wanted to add an extra passenger and upgrade our room , Roy was so helpful and managed to do just what we asked him , love our Hays travel shop at Transit Way Plymouth... See more
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Lowri gave me a print out of prices for our preferred holidays so my friends and I could compare and choose the best one. The shop was busy when I returned the next day but I was asked to take a seat.... See more
Company replied
Great service in Hays again. We wanted a getaway in October, specific airport and flights at “sensible times” with no drive home late at night. We were offered various alternatives, spent a long ti... See more
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Roy the manager spent a very long time helping me find something that suited all 4 family in the group get the amenities we needed and somewhere we would be able to access he never fails to find our... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Tesco Extra, Transit Way, PL5 3TW, Plymouth, United Kingdom
- 01752927675
4.9
Excellent
766 reviews
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The member of staff could not have been…
The member of staff could not have been more helpful and efficient.
May 23, 2026
Reply from Hays Travel - Plymouth Transit Way
We appreciate your kind words. We're glad our team was helpful and efficient.
5 star service
Fantastic service from Roy nothing is ever to much he goes above and beyond for us wouldn’t book anywhere else
May 22, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for this fantastic review and thank you so much for your continued support to us throughout the years, we all really do appreciate it!
Kind Regards
Brilliant staff at Transit Way
As usual the staff at Transit Way, Plymouth have been so helpful. Nothing is too much trouble and they go above and beyond to get the perfect holiday deal. Lowri dealt with us this time and she was helpful and very professional, a credit to your company as are all the staff.
May 22, 2026
Reply from Hays Travel - Plymouth Transit Way
We are so pleased to hear about your positive experience with our team. It's wonderful to know we could help you find the perfect holiday and thank you for completing this review
We have always found the girls very…helpful
We have always found the girls very helpful each time searching through for us and finding the best deals for us
May 21, 2026
Reply from Hays Travel - Plymouth Transit Way
We are so happy our team could find you the best deals. Thank you for your kind words and thank you for booking your next holiday at Transit Way!
Kind Regards
Roy
Branch Manager
Hays travel at Transit Way Plymouth.
Spent nearly two hours with Roy, he went through all the details easily. Very knowledgeable.
May 20, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for your lovely comments.
Its always a pleasure serving you and your husband.
I'm so happy that i manged to find the perfect tour for you both to celebate your special occasion.
Im really jealous!!
Kind regards,
Roy
Branch Manager
I always book with this travel agents…
I always book with this travel agents because they go above and beyond to make sure you have the exactly the holiday you are looking for. All the staff are amazing.
May 12, 2026
Reply from Hays Travel - Plymouth Transit Way
Morning,
Thank you for your wonderful 5-star review, we are so pleased to know our team consistently helps you find the perfect holiday.
Louise was absolutely professional and…
Louise was absolutely professional and extremely helpful and polite..sorted out everything for our future carribean cruise..thankyou kindly
May 17, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for your wonderful 5-star review! We are so pleased to hear about your positive experience and that everything was sorted for your cruise.
Cyprus holiday
Louise found us the perfect holiday researching all our needs wonderfully. Showing us lots of options , taking time to discuss our locations and facilities.
May 17, 2026
Reply from Hays Travel - Plymouth Transit Way
I'm so pleased Louise could help you find the perfect holiday. She will really appreciate your kind words and will look forward to assisting you again.
Kind Regards
Roy
Branch Manager
Friendly & Informative
Roy looked after us and made sure we had all the info we needed regarding the holiday we wanted. Felt relaxed and welcoming and the whole booking process was done giving us all the info we needed along the way. Have used Hays previously and always have a great experience booking through them.
May 5, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you taking the time to complete this wonderful 5 star review, we appreciate you sharing your experience. We're so glad we could provide you with all the information needed for your holiday and you were satisfied with the process.
Kind Regards
Clare at Plymouth transit way store is…
Clare at Plymouth transit way store is amazing, such a lovely lady, goes above and beyond, we always use that store now to book our yearly holidays
April 28, 2026
Reply from Hays Travel - Plymouth Transit Way
We all appreciate your wonderful feedback! It's great to know that you had such a positive experience and that our team member Claire was so helpful. We look forward to assisting you again!
Thank you for booking your next holiday with us.
Kind Regards,
Roy
Branch Manager
Very very helpful young lady was…
Very very helpful young lady was amazing at her job told her what we was looking for & it didn't take her very long to find the holiday what we was looking for & the most polite lady iv come across well done to her xxx
May 4, 2026
Reply from Hays Travel - Plymouth Transit Way
I'm so happy to hear that the member of staff that served you was amazing and efficient in finding the holiday you were looking for. We all appreciate your kind words and are glad you had such a positive experience!
Kind Regards,
Roy
Branch Manager
We often use Hays at Transit Way…
We often use Hays at Transit Way Plymouth as they are always very helpful, give a brilliant service & the holidays are well priced. We gave Lowri the information as we knew what holiday we wanted & she did all the arrangements including the Special Assistance. She was very professional, polite & friendly.
May 4, 2026
Reply from Hays Travel - Plymouth Transit Way
I appreciate you choosing us for your holiday needs. I'm happy to hear that you consistently receive brilliant service and well-priced holidays at Transit Way. It's great to know the arrangements, including special assistance, were handled professionally and politely.
I will personally pass on your comments to Lowri.
She will really appreciate your comments!
Thank you for booking your next holiday with us.
Kind Regards,
Roy
Branch Manager
The experience of booking a holiday…
The experience of booking a holiday could not have been easier. Claire came across in a friendly, welcoming, honest manner. The pleasure of being able to get what I wanted was great.
May 3, 2026
Reply from Hays Travel - Plymouth Transit Way
I appreciate you sharing your experience. i'm so happy to hear that booking your holiday was easy and that you felt welcomed. It's great you got what you wanted!
Kind Regards
Roy
Branch Manager
a very good service well done 10/10 a…
a very good service well done 10/10 a special thumbs up to Lowri who served me
May 1, 2026
Reply from Hays Travel - Plymouth Transit Way
We're happy to hear you received a very good service and appreciate your perfect rating! We will pass on your kind words onto Lowri and thank you for taking the time to complete this review
The staff thete very knowledgeable and…
The staff thete very knowledgeable and up to speed with discounts so paid less than expected. Will def be booking again with them .
May 1, 2026
Reply from Hays Travel - Plymouth Transit Way
We're so glad to hear you found our staff knowledgeable and that you benefited from the available discounts. We appreciate your intention to book with us again!
Many thanks
Very friendly and couldn't do enough…
Very friendly and couldn't do enough for me to find our perfect holiday
April 26, 2026
Reply from Hays Travel - Plymouth Transit Way
I appreciate you sharing your experience and are so happy we could help you find your perfect holiday. Thanks for your kind words.
Kind Regards
Roy
Branch Manager
Samantha was very polite and friendly…
Samantha was very polite and friendly listened to what i wanted
April 26, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for your lovely comments.
i'm are so happy to hear that Sam was able to help you find what you wanted with such care.
I will personally pass on your comments to her.
Thank you for booking your next holiday with us at Transit Way.
Kind Regards,
Roy
Branch Manager
Knowledgeable travel agent Lucy
Knowledgeable travel agent Lucy. Very helpful and efficient.
April 23, 2026
Reply from Hays Travel - Plymouth Transit Way
I appreciate your positive feedback! i'm so happy to hear that Lucy was helpful and efficient for you.
I will personally pass on your comments to her.
Thank you for booking your next holiday with us at Transit Way.
Kind Regards,
Roy
Branch Manager
Claire was extremely helpful from the…
Claire was extremely helpful from the start of our enquiry to the end when we booked our holiday. She was very friendly and professional throughout. We covered every availability option for our stay in lanzerote. We went through all 4 star options until we found exactly what we wanted.
April 23, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for taking the time to share your booking experience at my shop.
It is always good to hear that you found the service helpful and professional, and that you found the perfect holiday.
I will personally pass on your comments to Claire and to the rest of the team.
Kind regards,
Roy
Branch Manager
They say it as it is honestly very…
They say it as it is honestly very helpful polite no problems will use Hays again
April 15, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for sharing your experience and are so glad that you found my team helpful and honest. We look forward to assisting you again.
Kind Regards,
Roy
Branch Manager
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