We have good attentive service from Carol in Plymouth. She put great effort into getting us the 'rather complicated' holiday we wanted. We booked because the effort was given. All our questions were t... See more
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Katie was really helpful and went through the options with us for our trip to Porto. We went away and had a chat and then returned an hour later to her to book it. Professional and friendly, we felt c... See more
Company replied
We were helped by Abbie,who explained every thing professionally and showed calmness.We felt happy and secure with every thing that she arranged for us.Which led us to making a booking.
Company replied
One visit to see what our options were Another visit to confirm our choice Very friendly, helpful and knowledgeable staff Many thanks
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2A New George Street, PL1 1RL, Plymouth, United Kingdom
- 01752 927110
4.8
Excellent
843 reviews
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Reply from Hays Travel - Plymouth
Hi Mr Blank,
Thank you so much for your wonderful feedback! We are delighted to hear that you found Abbie's service helpful and professional. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel
Excellent experience
Eve, at Plymouth, attended to our booking in a very pleasant, friendly and professional manner. Can’t fault the experience. K
July 13, 2026
Reply from Hays Travel - Plymouth
Hi Kathryn,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience with Eve was pleasant, friendly, and professional. We appreciate your kind words.
Kind Regards
Hays Travel
Realy helpful travel agent
Realy helpful travel agent, Abbie Rowell who made it very easy to find and book our holiday.
July 11, 2026
Reply from Hays Travel - Plymouth
Thank you for taking the time to share your positive experience. We are so pleased to hear that finding and booking your holiday was made easy and enjoyable!
Kind Regards
Hays Travel Plymouth
Very helpful staff and price matched…
Very helpful staff and price matched always go with hays travwl
June 30, 2026
Reply from Hays Travel - Plymouth
Hi Lorraine Ackland,
Thank you for your wonderful review! We are so pleased to hear that our staff were helpful and that you appreciate our price matching. We look forward to assisting you again.
Kind Regards
Hays Travel
Reply from Hays Travel - Plymouth
Hi Tracey,
Thank you for your wonderful feedback! We are so pleased to hear that Paige was helpful and knowledgeable, and that you found the booking process easy!
Kind Regards
Hays Travel
We have been using Hayes for a while…
We have been using Hayes for a while and the service they give is way and beyond you receive from other travel agents.
July 6, 2026
Reply from Hays Travel - Plymouth
Hi Stephen,
We truly appreciate you taking the time to share your positive experience. We are so pleased to hear that Abbie's and the teams service consistently exceeds your expectations compared to other travel agents.
Kind Regards
Hays Travel Plymouth
Always a good experience at Hays
Always a good experience at Hays, no matter which advisor you get they are all pleasant helpful, professional and most of all patient!
July 6, 2026
Reply from Hays Travel - Plymouth
Thank you for your lovely feedback Christine and thank you again for booking with us in the Plymouth store.
holiday
I booked onboard ship. Although i did get excellent service in the shop when i asked for the details to be printed off.
June 29, 2026
Reply from Hays Travel - Plymouth
Thank you for your positive feedback and for your onboard cruise bookings.
Hays Travel Plymouth
Cruise Booking
Your agent Eve was very helpful and knowledgeable which made it easy for us to make a decision.
July 5, 2026
Reply from Hays Travel - Plymouth
Thank you so much for your lovely comments. I'm glad I was able to help your decision-making process easy.
Hays Travel Plymouth
Helpful ,experienced ,friendly staff…
Helpful ,experienced ,friendly staff (all of them)
June 29, 2026
Reply from Hays Travel - Plymouth
Thank you for your kind words about Carol & all of us in here :) Paige
Reply from Hays Travel - Plymouth
Hi Shirley,
Thank you for your wonderful feedback! We are so pleased to hear that you received such helpful advice from Carol.
Kind Regards
Hays Travel
Booking holidays
The staff are always so friendly and knowledgeable. This makes choosing a holiday so much easier. They listen to what you want and offer options and share experiences. The holiday we chose was great value and we will always use Hays.
June 13, 2026
Reply from Hays Travel - Plymouth
Hi Mr Hammond,
We're so pleased to hear that Paige made choosing your holiday a breeze and that you found great value. Thank you for your kind words!
Kind Regards
Hays Travel
very good professional experience
June 20, 2026
Reply from Hays Travel - Plymouth
Hi Mr Hall ,
Thank you for taking the time to share your positive experience with us. We are so pleased to hear that you found Katie's service professional!
Kind Regards
Hays Travel
The agent was pleasant and highly…
The agent was pleasant and highly efficient, which made the whole booking process easy. Thank you so much. See you next year!
June 19, 2026
Reply from Hays Travel - Plymouth
Hi Mr Haq,
We are so pleased to hear that Paige made your booking process easy and efficient. Thank you for your kind words; we look forward to seeing you again!
Kind Regards
Hays Travel
Reply from Hays Travel - Plymouth
Hi Mr Ball,
We're so glad you had a positive experience with Katie!
Thank you for your kind words and taking the time to leave this feedback.
Kind Regards
Hays Travel
Amazing service and very friendly and…
Amazing service and very friendly and very helpful always happy with the service
June 14, 2026
Reply from Hays Travel - Plymouth
Hi Debbie,
We are so pleased to hear you were happy with Abbie's service. Thank you for your kind words.
Kind Regards
Hays Travel
I thought Carol and Kate who we saw in…
I thought Carol and Kate who we saw in your Plymouth branch were excellent. However, we were both, very surprised and disappointed at the severe rise in the price of the holiday we were interested in (Malta). As a result, we decided to reduce the number of nights to 7 from 11 because we couldn’t justify the added expense ( well in excess of £340 of the price originally quoted)
June 9, 2026
Reply from Hays Travel - Plymouth
Thank you for your kind words about the service you've received from both Carol & Katie. Unfortunately, prices & availability are subject to change and it is down to the live systems of the supplier. As Katie explained, unfortunately this is something that cannot be helped. Thank you for booking with us! :)
The young lady went above and beyond to…
The young lady went above and beyond to get me the holiday i wanted
June 8, 2026
Reply from Hays Travel - Plymouth
Hi Mr Prestidge,
We are so pleased that Eve helped you find your perfect holiday. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Plymouth
Hi Ronald,
Thanks for your kind words! We are delighted to hear that Katie was very helpful. We appreciate your feedback.
Kind Regards
Hays Travel
I was given the wrong link for an…
I was given the wrong link for an Australian visa. I sorted it with a "651" application, which is free.
May 30, 2026
Reply from Hays Travel - Plymouth
Thank you for your message I will contact you directly as the link given was the GOV website. I will of course email you. Kind Regards
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