We have good attentive service from Carol in Plymouth. She put great effort into getting us the 'rather complicated' holiday we wanted. We booked because the effort was given. All our questions were t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Katie was really helpful and went through the options with us for our trip to Porto. We went away and had a chat and then returned an hour later to her to book it. Professional and friendly, we felt c... See more
Company replied
We were helped by Abbie,who explained every thing professionally and showed calmness.We felt happy and secure with every thing that she arranged for us.Which led us to making a booking.
Company replied
One visit to see what our options were Another visit to confirm our choice Very friendly, helpful and knowledgeable staff Many thanks
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2A New George Street, PL1 1RL, Plymouth, United Kingdom
- 01752 927110
4.8
Excellent
843 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service was amazing and nothing was…
The service was amazing and nothing was too much to help me with travel insurance . Very friendly and explained things clearly . Thank you
May 29, 2026
Reply from Hays Travel - Plymouth
We're so glad to hear that Katie could assist you with your travel insurance and explain was everything clearly. Thank you for your kind words!
Kind Regards
Hays Travel
On the 3 occasions I visited Hays…
On the 3 occasions I visited Hays Travel, I found all the staff to be friendly, courteous and helpful in finding information and finally booking my flight.
June 3, 2026
Reply from Hays Travel - Plymouth
We're so pleased to hear our team was friendly, courteous, and helpful during your visits. Thank you for your kind feedback!
Effficient and friendly customer…
Effficient and friendly customer service from Katie at Hays Travel, Plymouth.
June 2, 2026
Reply from Hays Travel - Plymouth
Hi Mr Saxby,
Thank you for your kind words! We're so happy you had a great experience with Katie and her service.
Kind Regards
Hays Travel
I have used Hays many times over last…
I have used Hays many times over last few year As always was dealt with in a friendly efficient manner this time by Katie in the Plymouth branch
May 28, 2026
Reply from Hays Travel - Plymouth
Hi Mrs Earnshaw,
We are so pleased to hear you consistently receive friendly and efficient service from Katie!. Thank you for your continued loyalty!
Kind Regards
Hays Travel
i saw eve in your plymouth branch and…
i saw eve in your plymouth branch and i was very pleased in the her dealing with my choice of holiday
May 26, 2026
Reply from Hays Travel - Plymouth
Hi Paul,
We are so glad you had a positive experience with Eve. We appreciate your kind feedback.
Kind Regards
Hays Travel
Katie was amazing she was professional…
Katie was amazing she was professional and made us feel so comfortable, she didn’t rush us in our search and touched on everything we wanted and needed for our holiday, she’s a keeper for sure lovely girl
May 31, 2026
Reply from Hays Travel - Plymouth
Loraine Morgan customer,
We're so glad our team member provided such a comfortable and thorough experience. We appreciate you sharing your positive feedback! Thank you for your lovely comments, I will pass onto Katie
Kind Regards
Hays Travel
Very attentive Bethany wS absolutely 💯…
Very attentive Bethany wS absolutely 💯 brilliant patient and very helpful and polite .
May 22, 2026
Reply from Hays Travel - Plymouth
We are so glad our team provided such brilliant and helpful service. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Plymouth
Karen,
We're glad we could help you.
Thank you for taking the time to complete.
The young lady who dealt with my…
The young lady who dealt with my enquiry, and my booking. Im terrible at remembering names. She was a lovely young lady who was extremely helpful. Knowledgeable. She made sure I was happy with everything before finalising my booking to Turkey
May 20, 2026
Reply from Hays Travel - Plymouth
Janet,
We're so glad to hear Eve provided such excellent and knowledgeable service for your Turkey booking. Thank you for sharing your positive experience!, and I will make sure that I pass this on to Eve
Kind Regards
Hays Travel Hastings
Wonderful experience
Wonderful experience my flight and Hotel booked for me. Left me feeling contented and very happy.
Thank you Carol
May 22, 2026
Reply from Hays Travel - Plymouth
Hi Valerie,
We're so glad we could assist with your flight and hotel, leaving you feeling content and happy. Thank you for your kind words!
Kind Regards
Hays Travel Plymouth
Great service
Very helpful staff, everything explained very simply, Carol and the team did excellent
May 20, 2026
Reply from Hays Travel - Plymouth
Thank you for your lovely review on Carol's service. Your comments will be passed on to her.
Hays Travel Plymouth
Plymouth Branch Carole & Eve.
First dealt with Carole last week with a broad brush plan and she came up with some great options.
Wife and I went through it all and changed the plan.
On going back, Carol was day off, so Eve took over, actioned all the changes and we have ended up, very happy.
May 14, 2026
Reply from Hays Travel - Plymouth
Thank you for booking with us and for sharing your kind words about the lovely service you received from Carol & Eve. We hope you have a great time.
She make us feel confident and it was…
She make us feel confident and it was our 1st time ever booking a holiday as family, she listened to what we wanted and what our budget was, feeling very comfortable and confident with this now we can’t wait for our 1st holiday as family .
May 12, 2026
Reply from Hays Travel - Plymouth
Thank you for your kind comments on Abbie and recognition of her service :)
Great communication from Abbie
Great communication from Abbie, very helpful and went through everything thoroughly with me. She found exactly what I was looking for in no time at all.
Would highly recommend.
Booking process made easy.
May 7, 2026
Reply from Hays Travel - Plymouth
Thank you for your lovely feedback I will forward this to Abbie :)
I won't use any other travel agency.
I won't use any other travel agency.
Staff at Hays have always been professional, helpful, friendly and I have always been welcomed with a smile even if it is only a query.
So far they have arranged six holidays and have just booked my seventh in 2027.
Highly recommend.
May 7, 2026
Reply from Hays Travel - Plymouth
Thank you for your lovely feedback, we appreciate your continued trust in our services.
Hays Travel Plymouth
Reply from Hays Travel - Plymouth
We really appreciate you sharing your experience. We are so happy to hear our staff provided helpful service and easy booking assistance.
Kind Regards
Hays Travel Plymouth
Staff are always very helpful and go…
Staff are always very helpful and go above and beyond to ensure that every aspect of the holiday is covered. Coffee was really nice as well. 😁
May 2, 2026
Reply from Hays Travel - Plymouth
Hi Peter,
We appreciate your kind words and are so happy to hear that our staff were helpful and thorough in planning your holiday. We're also glad you enjoyed the coffee!
Kind Regards
Hays Travel Plymouth
Friendly professional staff made you…
Friendly professional staff made you feel very welcome. Eve went above and beyond to make sure we had the right cruise cabins for the family and sorting out with RC a cruise deposit and credit which took some time with RC. Would highly recommend
May 3, 2026
Reply from Hays Travel - Plymouth
Thank you so much for your kind words and recognition of Eve's great service. We are so glad Eve managed to get this sorted for you. Thank you for choosing to book with us.
Hays Travel Plymouth
Politeness and the good price!
April 30, 2026
Reply from Hays Travel - Plymouth
Hi Mr Barnfield,
We appreciate your feedback and are glad you were satisfied with our team's courtesy and pricing.
Kind Regards
Hays Travel Plymouth
Very friendly
Very friendly, polite,helpful and was able to answer all of my questions 😀😀
April 30, 2026
Reply from Hays Travel - Plymouth
Hi Mr Parsons,
We appreciate you taking the time to leave us this wonderful feedback! We are so glad that Kate managed to assist you so well.
Kind Regards
Hays Travel Plymouth
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.