We have good attentive service from Carol in Plymouth. She put great effort into getting us the 'rather complicated' holiday we wanted. We booked because the effort was given. All our questions were t... See more
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Katie was really helpful and went through the options with us for our trip to Porto. We went away and had a chat and then returned an hour later to her to book it. Professional and friendly, we felt c... See more
Company replied
We were helped by Abbie,who explained every thing professionally and showed calmness.We felt happy and secure with every thing that she arranged for us.Which led us to making a booking.
Company replied
One visit to see what our options were Another visit to confirm our choice Very friendly, helpful and knowledgeable staff Many thanks
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2A New George Street, PL1 1RL, Plymouth, United Kingdom
- 01752 927110
4.8
Excellent
843 reviews
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Greated us very warmly.Very helpful…
Greated us very warmly.Very helpful with the knowledge of what we were getting on our cruise and most of all NO pressure.
April 25, 2026
Reply from Hays Travel - Plymouth
Linda Dakin,
We appreciate your kind words! We are so glad that we could assist you with your cruise, providing helpful information without any pressure.
Kind Regards
Hays Travel Plymouth
Reply from Hays Travel - Plymouth
We appreciate you taking the time to leave us a review, and we are so glad to hear that you found our staff helpful and our service easy.
Kind Regards
Hays Travel Plymouth
I thought the girls in the store were…
I thought the girls in the store were very helpful and informative as I had to try and get a replacement holiday within 48 hrs which they did manage to sort out for me so all in all very pleased
April 15, 2026
Reply from Hays Travel - Plymouth
We are so glad we managed to get this sorted for you! Thanks for taking the time to leave this kind review.
We always book our holidays with Hayes
We always book our holidays with Hayes, the service from Eve is always good and helpful.
April 15, 2026
Reply from Hays Travel - Plymouth
Thanks for your kind words and for booking with us again :)
Extremely polite staff
Extremely polite staff, very welcoming and made us feel at ease regardless of the questions we asked. Nothing was too much trouble and we didn't feel like we were being rushed through the process
April 14, 2026
Reply from Hays Travel - Plymouth
Thank you so much for your feedback. I'm glad I was able to get you something booked :)
Absolutely fantastic travel agency from…
Absolutely fantastic travel agency from start to finish nothing was too trouble. i can't recommend this travel agency enough!
April 14, 2026
Reply from Hays Travel - Plymouth
Thank you for your lovely comments and for choosing to book with us again :)
Always use Hays so much patience and…
Always use Hays so much patience and professionalism
April 10, 2026
Reply from Hays Travel - Plymouth
Ian,
We appreciate your continued trust in us. We're so glad our team provides patient, professional service for you.
Kind regards
Hays Travel Hastings
Eve is GREAT!
April 10, 2026
Reply from Hays Travel - Plymouth
thank you for taking the time to be a plonker xx
5* Service once again.
April 7, 2026
Reply from Hays Travel - Plymouth
Thankyou for your lovely review kate, I will be sure to let lesley know :)
Great service from Carol ( manager )
March 30, 2026
Reply from Hays Travel - Plymouth
Hi Trevor, we're glad you had such a positive experience! Thank you for your feedback; we appreciate it greatly.
Kind regards
Hays Travel Plymouth
Reply from Hays Travel - Plymouth
Hi Mr Buick,
We appreciate your positive feedback regarding the quality of Eve's service and the booking process. We are glad you found it satisfactory.
Kind regards
Hays Travel Plymouth
We booked our holiday with Eve in the…
We booked our holiday with Eve in the Plymouth branch and she was very helpful, would definitely recommend people to book through hays in the future
March 30, 2026
Reply from Hays Travel - Plymouth
Thank you so much for your 5* review of Eve's service, and for choosing to book with us here at Hays Travel Plymouth :)
From my first visit to the Plymouth, meeting Lesley and picking two hotels in Benidorm to look at. Made a second visit to speak about booking a hotel with Paige. First class service
From my first visit to the Plymouth outlet and meeting Lesley for pricing
April 1, 2026
Reply from Hays Travel - Plymouth
Thank you for your lovely review and kind words about your service from both Paige and Lesley.
We hope you have a lovely holiday :)
Service well beyond the normal…
What we wanted was beyond the normal package. Our adviser went the extra mile, on more than one occasion. She followed up quickly on issues and kept us constantly informed if there were inevitable delays. Outstanding service, as on the previous occasions we have used Hays; we will be back! Thank you.
March 25, 2026
Reply from Hays Travel - Plymouth
Thank you so much for your lovely words. I am so glad I managed to get this booked for you and you have a lovely break to look forward to. Best regards, Kate :)
Paige was very helpful and sorted our…
Paige was very helpful and sorted our holiday out very quickly and efficiently
March 31, 2026
Reply from Hays Travel - Plymouth
We appreciate you taking the time to leave us such a wonderful review! We are so happy we could help you arrange your holiday quickly and efficiently.
Kind regards
Hays Travel Plymouth
Customer Service is always 5 star
We always book with Hays their Customer service and focus is second to none. We would always recommend them. We booked another holiday yesterday Lesley was fabulous, her interaction, empathy to our needs just perfect, informative to ensure we had the best quote. As always just perfect. Well done Hays.
March 30, 2026
Reply from Hays Travel - Plymouth
We are so happy to hear that Lesley's customer service met your needs, and she provided you with the best quote. Thank you for your kind words and recommendation!
Excellent informative service
Excellent informative service from both Carol & Kate led to my making a booking for Jan 27 on Ambience.
Pleasant surrounding's with coffee thrown in on both occasions.
March 27, 2026
Reply from Hays Travel - Plymouth
Thank you so much for your lovely words! It was a pleasure to book this for you on Carol's behalf. We hope you have a lovely time on your cruise . Thank you for choosing to book with us- Kate :)
Reply from Hays Travel - Plymouth
Thank you so much for booking! I hope you have a wonderful time! Kate :)
Mabula Safari
Called in with a list, Heathrow lounge booking, flight upgrade, insurance, room requirement etc., dealt with promptly and efficiently. Very good customer service.
March 13, 2026
Reply from Hays Travel - Plymouth
We appreciate you sharing your positive experience with us. It's great to hear that we were able to promptly and efficiently assist you with your travel needs.
We have booked holidays and flights…
We have booked holidays and flights with Hays Travel on many occasions and always had friendly and helpful service.
March 11, 2026
Reply from Hays Travel - Plymouth
We appreciate your continued bookings with us. We're so happy to hear that you consistently receive friendly and helpful service from our team.
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