We have good attentive service from Carol in Plymouth. She put great effort into getting us the 'rather complicated' holiday we wanted. We booked because the effort was given. All our questions were t... See more
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Katie was really helpful and went through the options with us for our trip to Porto. We went away and had a chat and then returned an hour later to her to book it. Professional and friendly, we felt c... See more
Company replied
We were helped by Abbie,who explained every thing professionally and showed calmness.We felt happy and secure with every thing that she arranged for us.Which led us to making a booking.
Company replied
As always v helpful and listened about what I was looking for. I always feel reassured when using this branch of Hayes Travel.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2A New George Street, PL1 1RL, Plymouth, United Kingdom
- 01752 927110
4.8
Excellent
843 reviews
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We have booked holidays and flights…
We have booked holidays and flights with Hays Travel on many occasions and always had friendly and helpful service.
March 11, 2026
Reply from Hays Travel - Plymouth
We appreciate your continued bookings with us. We're so happy to hear that you consistently receive friendly and helpful service from our team.
I booked a holiday for myself and my friend on the 24th February. ho is 86 years old. He was not able to get insurance.I feel we should have been made aware of this possibility when we booked.
48 hours later ... was absolutely disgusted to learn. my friend would not be eligible for a refund but I would be eligible for a full refund...for which I am still waiting to be contacted about.I was told I would be contacted within 7 DAYS.It is 11 daysalready.Iam extremely disappointed with the service from TUI.
February 25, 2026
Reply from Hays Travel - Plymouth
Mrs MargaretVincent,
We appreciate you sharing your experience. We're sorry to hear about the refund issue and the delay in contact.
Upon checking your booking I can see that you did not receive a full refund, the cancellation charge from TUI was 50%, and the remaining 50% was refunded on 4th March, onto the original card that was used.
If this was your friends card, he should be giving you half of this refund. I hope this makes sense.
If you would like to discuss this further, please feel free to give us a call
plymouth, Hays Travel
Katie was friendly and efficient.
March 9, 2026
Reply from Hays Travel - Plymouth
We appreciate you sharing your experience; we are so happy to hear that you found our service helpful and efficient.
As expected great service good staff.
March 1, 2026
Reply from Hays Travel - Plymouth
We appreciate you taking the time to leave us such a wonderful review regarding our great service and good staff!
plymouth, Hays Travel
Patient and Helpful…
We had a couple of chats with Hays Travel staff and they were really helpful and patient.we had a few ideas and hopes, but no real plans and the staff helped to sort out a lovely weekend in London.
February 25, 2026
Reply from Hays Travel - Plymouth
We so appreciate you sharing your experience. We're happy to hear that our team was helpful and patient in planning your London weekend. Thank you for your feedback!
plymouth, Hays Travel
Reply from Hays Travel - Plymouth
Thank you for your lovely review of Katie D's service, and for booking with us!
I booked a long and complicated
I booked a long and complicated, multi journey holiday with Hays Travel. I got everything I requested and more. Nothing was too much trouble and I will definitely be booking through them again.
February 25, 2026
Reply from Hays Travel - Plymouth
Mrs Jarwood,
We're so happy we could create your multi-journey holiday, fulfilling all your requests. It's wonderful to hear that nothing was too much trouble, and we appreciate your intention to book with us again!
- Hays Travel
Brilliant service
The staff were friendly, listened to what I asked for and sent me a few choices. Answered any queries I had, and nothing was a problem.
Very happy with everything.
March 4, 2026
Reply from Hays Travel - Plymouth
Hi Yvette,
We appreciate you taking the time to share your experience. We're so happy to hear that our team was able to assist you and provide excellent service.
- Hays Travel Plymouth
Great service Katie D in the Plymouth…
Great service Katie D in the Plymouth branch was helpful and pleasant throughout it was a good experience
March 4, 2026
Reply from Hays Travel - Plymouth
Hi Mr Radwell,
We appreciate you taking the time to share your positive experience with Katie! We're so happy to hear that you found her service helpful and pleasant.
- Hays Travel Plymouth
They performed their job immaculately
Agent was thorough. professional and achieved the result we required. Well done
February 23, 2026
Reply from Hays Travel - Plymouth
Thank you for taking time to leave this review and your kind review of Katie's service. We hope you have a lovely holiday.-
Hays Travel Plymouth
Kate was very attentive
Kate was very attentive, listened to our requests & wish list…. She found us an amazing deal, something which we hadn’t considered!
February 23, 2026
Reply from Hays Travel - Plymouth
Thank you for your lovely words! It was a pleasure! I hope you all have a fab time. Best regards- Kate :)
So far
So far, so good. The agent for this company has always been very positive and helpful, and ready to adapt to our changes of itinerary. Let's hope that our trips go according to plan.
February 22, 2026
Reply from Hays Travel - Plymouth
Hi Mr King, we appreciate your positive feedback and are so glad to hear that our agent has been helpful and adaptable. We hope you have wonderful trips that go's just as planned!
- Hays Travel Plymouth
Holiday excitement
Katie was a pleasure to share my excitement of booking a holiday. She advised myself and my friend with care and knowledge.
February 27, 2026
Reply from Hays Travel - Plymouth
Thank you for sharing your booking experience. We're so happy we could share in your excitement and provide helpful advice for your holiday!
Plymouth, Hays Travel
Excellent customer service.
February 24, 2026
Reply from Hays Travel - Plymouth
Thank you for your lovely words about Katie's service, and for booking with us.
Happy holidays
Carol at hays travel was very honest and made sure to listen to our wants.
We were very happy to have booked our summer holiday there.
She was very informed and also gave personal feedback
February 17, 2026
Reply from Hays Travel - Plymouth
We so appreciate you taking the time to leave us such a fantastic review! We're so glad that our agent listened to your needs and provided helpful feedback.
plymouth, Hays Travel
We booked a cruise to celebrate my…
We booked a cruise to celebrate my wife's birthday and Kate and Katie were extremely helpful throughout the process
February 16, 2026
Reply from Hays Travel - Plymouth
Hi Mr Hambly, we appreciate you taking the time to leave Kate such a kind review! We're so glad that she could help in booking your cruise to celebrate this special occasion.
- Hays Travel Plymouth
Top notch service
Both Lesley & Eve were incredibly professional and genuinely personable. They were patient and made everything easy — a brilliant experience from start to finish. Highly recommend.
February 15, 2026
Reply from Hays Travel - Plymouth
Hi Nicola, we appreciate your kind words! It's wonderful to hear that you found Lesley & Eve professional and helpful. We're so glad that they made your experience easy!
- Hays Travel Plymouth
Kate is fantastic
Kate is fantastic. Thank you. I was overwhelmed with all online offers, you had covered all of my special requirements and made my choice easy
February 22, 2026
Reply from Hays Travel - Plymouth
Thank you so much for your kind words! It was lovely to meet you, and find your family holiday for you!
Best regards, Kate.
We booked two holidays through Hays took time on both to get us the best deal explained ever thoroughly and didn’t rush us made sure we got everything we needed
We booked two holidays through Hays
February 21, 2026
Reply from Hays Travel - Plymouth
Hi Michelle, we appreciate you booking your holidays with us! Thank you so much for your feedback.
- Hays Travel Plymouth
Fantastic staff especially Lesley
Lesley put so much effort into finding a suitable holiday for myself and my nearly daughter in laws separate holidays. She checked all options and all discounts to find the best offers and deals to suit our budget and choices. Fantastic lady
February 19, 2026
Reply from Hays Travel - Plymouth
Hi Beverley, we are happy to hear that Lesley could find suitable holidays within your budget and choices. We appreciate you taking the time to leave us such a fantastic review!
- Hays Travel Plymouth
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