We have good attentive service from Carol in Plymouth. She put great effort into getting us the 'rather complicated' holiday we wanted. We booked because the effort was given. All our questions were t... See more
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Katie was really helpful and went through the options with us for our trip to Porto. We went away and had a chat and then returned an hour later to her to book it. Professional and friendly, we felt c... See more
Company replied
We were helped by Abbie,who explained every thing professionally and showed calmness.We felt happy and secure with every thing that she arranged for us.Which led us to making a booking.
Company replied
As always v helpful and listened about what I was looking for. I always feel reassured when using this branch of Hayes Travel.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2A New George Street, PL1 1RL, Plymouth, United Kingdom
- 01752 927110
4.8
Excellent
843 reviews
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Reply from Hays Travel - Plymouth
Hi Mr Gibson, we appreciate you taking the time to leave us this great review. We are so happy you had a positive experience with our advisor Eve!
- Hays Travel Plymouth
Katy in the Plymouth office was…
Katy in the Plymouth office was brilliant with every step of our booking
February 9, 2026
Reply from Hays Travel - Plymouth
Hi Mr Weir, we are so happy to hear about the wonderful assistance you received during each stage of your booking with Katie! Thank you for your review.
Hays Travel
Very polite helpful and trustworthy.9
February 15, 2026
Reply from Hays Travel - Plymouth
Thank you for your lovely feedback. We appreciate you taking the time to share your positive experience.
Your staff gave us a very good…
Your staff gave us a very good experience. Thank you
February 8, 2026
Reply from Hays Travel - Plymouth
Thank you for your kind words, and for choosing to book with us. I will pass on your comments to Eve.
Reply from Hays Travel - Plymouth
Thank you! So glad you felt welcome, and we could book your holiday for you!
Reply from Hays Travel - Plymouth
Anne,
We appreciate you taking the time to share your kind words, and we are so happy to be of assistance to you.
Hays Travel
Reply from Hays Travel - Plymouth
Hi Sally, we appreciate your kind words! We are so happy that Kate could quickly arrange your holiday for you, and we hope you have a wonderful time.
Hays Travel
Reply from Hays Travel - Plymouth
LINDA HARDING,
We appreciate you taking the time to leave us your review, we are so happy to hear about your positive experience!
Hays Travel
The lady we spoke to went through …
The lady we spoke to went through everything well and made sure we were in the part of the city we were after for our city break
February 1, 2026
Reply from Hays Travel - Plymouth
Denise Overill,
We appreciate your feedback and are so glad to hear that the arrangements for your city break met your expectations. Thank you for sharing your experience with us.
Hays Travel
Very knowledgeable staff and easy to…
Very knowledgeable staff and easy to deal with.
February 8, 2026
Reply from Hays Travel - Plymouth
Peter John Carter,
We appreciate you sharing your positive experience . We are glad it was easy to deal with us.
Hays Travel
Katie Dawson in Plymouth was fantastic
Katie Dawson in Plymouth was fantastic, nothing was too much trouble , a real asset to the team.
January 30, 2026
Reply from Hays Travel - Plymouth
Thank you for your kind words! Katie D is fab- we agree! Thanks for leaving this lovely review and for booking with us.
Our holiday adviser
Our holiday adviser, Katie was very helpful and friendly. We were kept informed and supported through our booking of our first family holiday abroad.
January 16, 2026
Reply from Hays Travel - Plymouth
Hi Mrs. Kerslake
We appreciate your kind words! We're so glad that Katie provided helpful and friendly support while booking your first family holiday abroad. I will pass this on to Katie
Hays Travel
The young lady took a great deal of…
The young lady took a great deal of time and effort to get my sister and I the best holiday for us.Thanks
February 4, 2026
Reply from Hays Travel - Plymouth
Carol,
We appreciate you sharing your experience. We are so happy to hear that our staff helped you find the best holiday for you and your sister.
Hays Travel
Great personal service
February 4, 2026
Reply from Hays Travel - Plymouth
Hi Gillian, thank you for taking the time to leave this lovely review! We are glad that you are satisfied with Katie's service.
Hays Travel Plymouth
Reply from Hays Travel - Plymouth
Thank you for booking with us again and your kind words! I will pass on your comments to Katie.
Very helpful
Very helpful, took my details found me what i wanted, couldnt take direct debt details as system so i phined later in day and booked over 110 given
January 31, 2026
Reply from Hays Travel - Plymouth
Thank you for your patience on the day. Glad Paige was able to get something booked for you and direct debit sorted in the end.
Reply from Hays Travel - Plymouth
Norman,
We appreciate you taking the time to share your experience. We are so glad that our service and guidance were helpful to you.
Hays Travel
I think Eve was the name of young girl…
I think Eve was the name of young girl who had the patience of a saint in helping myself and my daughter in finding a holiday for five adults and three children in our price range.We were starting to feel deflated as everything we looked at was out of our price range.Due to Eve's perseverance we managed to find our holiday for us all for mine and my husbands 70th birthday celebrations, so thankyou Eve x
January 26, 2026
Reply from Hays Travel - Plymouth
That was really lovely to read thank you for your comments on my service, and pleased I was able to find something for you :)
Katie was very patient with us
Katie was very patient with us, helpful and it helped she also has a sense of humour 😀
January 15, 2026
Reply from Hays Travel - Plymouth
We agree- Katie does have a fab sense of humour!! Thank you for you kind words and for booking with us!
Booking holiday Cruise
Kate was so reassuring guiding us through not only selecting a holiday but explaining everything in detail. The atmosphere with other staff in attendance was also very reassuring. Would visit here again.
January 23, 2026
Reply from Hays Travel - Plymouth
Hi Marilyn, we appreciate your kind words! It's great to hear that you felt reassured by the detailed guidance in selecting your holiday. We are so happy you enjoyed your experience with Kate!
Hays Travel
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