Absolutely fabulous customer service. The 3rd holiday we have booked through hays Plympton, in last 8 months and they are always great. Friendly, go out of their way to get the holiday we want an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked our holiday in the Plympton Branch which we have used previously and the Staff are always amazingly helpful. All paperwork done in about 15-mins and given copies of all documentation Super... See more
Company replied
It was a sunday afternoon, just thought we would have a look at holidays, came out with February 27sun & a cruise, so so helpful, didn't rush us even though we were up to closing time.always book th... See more
Company replied
Completely satisfied with the booking experience and help from Joanne Cotton from the Plympton branch. Particularly impressed that when we returned to finalise our booking, Joanne was actually on her... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Ridgeway, PL7 2ZN, Plympton, United Kingdom
- 01752927673
4.9
Excellent
640 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joanne was extremely helpful and found…
Joanne was extremely helpful and found what I’d been trying to look for myself very quickly. She was very knowledgeable about the area I was interested in and was able to give me lots of tips and places to visit. Joanne was very friendly and will definitely be back to book future holidays. Thank you
July 19, 2026
Reply from Hays Travel - Plympton
Thank you so much for such a lovely review
Staff are great made booking easy they…
Staff are great made booking easy they are very helpful
July 15, 2026
Reply from Hays Travel - Plympton
Thank you for your lovely comments
We knew what we wanted and the booking…
We knew what we wanted and the booking was easily done
July 21, 2026
Reply from Hays Travel - Plympton
Thank you for your kind review
I went into the shop with 6 hotels i…
I went into the shop with 6 hotels i had seen in different countries, Jo knowledge was excellent of areas, Nothing was too much trouble, how quiet some resorts are, transfer times, not all hotels that say AI are, Some are just AI drinks with your meals not unlimited all day. Booked holiday & did parking all in the store, excellent service
July 17, 2026
Reply from Hays Travel - Plympton
Thank you for the lovely review :)
Reply from Hays Travel - Plympton
Thank you for the lovely comments
Helpfull staff,booking made easy.
July 14, 2026
Reply from Hays Travel - Plympton
thank you for the lovely feedback
Reply from Hays Travel - Plympton
thank you for the lovely feedback
Reply from Hays Travel - Plympton
Thank you so much for your wonderful review! We are delighted to hear that you found our service efficient and that we were able to listen to your needs.
Kind Regards
Hays Travel Plympton
Nothing is too much trouble for Leanne …
Nothing is too much trouble for Leanne She always goes the extra mile with a cheerful face
July 10, 2026
Reply from Hays Travel - Plympton
Thank you for your lovely review
Reply from Hays Travel - Plympton
Thank you for the lovely review :)
Dream come true
Thank you. I was very anxious doing this trip and you helped to encourage me and I cant say how much it was the best decision. The whole trip was run like clockwork and I felt so safe for the whole time. 5 star all the way.
April 8, 2026
Reply from Hays Travel - Plympton
Thank you for the lovely review. So glad you had a fabulous holiday :)
Cruise
It was our 1st experience booking with you and travel agent was extremely helpful.
June 11, 2026
Reply from Hays Travel - Plympton
Thanks so much for the lovely review :)
Wouldn't go anywhere else
June 18, 2026
Reply from Hays Travel - Plympton
Thank you for your lovely review
Always great customer service with Jo…
Always great customer service with Jo at our local branch in plympton Plymouth 😊
June 18, 2026
Reply from Hays Travel - Plympton
Thanks so much for the lovely review :)
Excellent service as always
The ladies in Plympton are all amazing, friendly, happy and professional, they are so patient and helpful,
Cannot fault the service there at all.
Big thank you ladies.
June 16, 2026
Reply from Hays Travel - Plympton
Thank you for your lovely review
Jo is very experienced and so we were…
Jo is very experienced and so we were able to get all the information we needed from her.
June 12, 2026
Reply from Hays Travel - Plympton
Thank you for your lovely review
Reply from Hays Travel - Plympton
Thanks so much for the lovely feedback :)
Always prompt and answer their phones
Always prompt and answer their phones. Pleasant and efficient to deal with for my holiday insurance
June 10, 2026
Reply from Hays Travel - Plympton
Thank you for your lovely review
All staff at the Plympton branch were…
All staff at the Plympton branch were very friendly and definitely efficient. Jo spent a lot of time with my wife and I going through exactly what we wanted. We came away very pleased indeed
June 9, 2026
Reply from Hays Travel - Plympton
Thank you for your kind review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.