Absolutely fabulous customer service. The 3rd holiday we have booked through hays Plympton, in last 8 months and they are always great. Friendly, go out of their way to get the holiday we want an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked our holiday in the Plympton Branch which we have used previously and the Staff are always amazingly helpful. All paperwork done in about 15-mins and given copies of all documentation Super... See more
Company replied
It was a sunday afternoon, just thought we would have a look at holidays, came out with February 27sun & a cruise, so so helpful, didn't rush us even though we were up to closing time.always book th... See more
Company replied
Completely satisfied with the booking experience and help from Joanne Cotton from the Plympton branch. Particularly impressed that when we returned to finalise our booking, Joanne was actually on her... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Ridgeway, PL7 2ZN, Plympton, United Kingdom
- 01752927673
4.9
Excellent
641 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service
April 23, 2026
Reply from Hays Travel - Plympton
Thank you for your kind review !
Leanne was very helpful and understood…
Leanne was very helpful and understood our needs for booking our special holiday
April 30, 2026
Reply from Hays Travel - Plympton
Thank you for your lovely review
It feels like meeting family
It feels like meeting family, nothing seems to be too much trouble.
April 29, 2026
Reply from Hays Travel - Plympton
thank you for the lovely feedback
Kelly
Kelly, as always showed professionalism. She listened to what we wanted and gave us the choices that would suit us.
Another great experience from Hays Travel
April 26, 2026
Reply from Hays Travel - Plympton
thanks for the lovely feedback
Cruise booking
Morgan was really helpful and polite, helped us decide which cabin as this is our first cruise, she was very patient
April 25, 2026
Reply from Hays Travel - Plympton
Thank you for your lovely review
Holiday all booked very efficiently as…
Holiday all booked very efficiently as always.
April 26, 2026
Reply from Hays Travel - Plympton
Thank you for your lovely review
Reply from Hays Travel - Plympton
Thank you for your lovely review
Helpful and welcoming
As always, Jo was very welcoming. She knew us well enough to find precisely the holiday that is suitable for us.
All the staff at Hayes Travel smile at and greet everyone who enters the agency, which is always a good starting point.
April 16, 2026
Reply from Hays Travel - Plympton
Thank you for your lovely review
Reply from Hays Travel - Plympton
Thank you for your review
Leanne, hays travel plympton
Leanne from hays travel plympton has helped us book our last 2 holidays. Her patience, compassion and help was truly noticed and appreciated. Can't wait to book the next. She made the booking process easy, exciting and nothing was too much trouble for her when constantly changing our minds.
Highly recommend Hays Travel, Ridgeway, Plympton.
March 29, 2026
Reply from Hays Travel - Plympton
Wow! Thank you for such a lovely review. It was a pleasure to help :)
I was happy with the outcome and able…
I was happy with the outcome and able to book another holiday with Hayes.
March 22, 2026
Reply from Hays Travel - Plympton
Thank you for your review
Very friendly and helpful staff.
Very friendly and helpful staff.
All my questions about a cruise were answered. They found the best cruise for me, so I booked it
March 23, 2026
Reply from Hays Travel - Plympton
Thank you for your lovely review
Great Company
Greeted with a smile. Really helpful and kept in communication as promised. I therefore booked my trip with Hays. Recommend.
March 17, 2026
Reply from Hays Travel - Plympton
Thank you for your lovely review
Staff very helpful and tentative
March 14, 2026
Reply from Hays Travel - Plympton
Thank you for your lovely review
Friendly and helpful staff
Friendly and helpful staff. Listened to my list of requirements and advised accordingly. Made the process easier than trawling through websites at home. Thank you
March 18, 2026
Reply from Hays Travel - Plympton
We appreciate you taking the time to share your experience. We're so glad to hear that our team was helpful and made the booking process easier for you!
- Hays Travel Plympton
A good experience!
We were impressed with the friendly and professional service given by Atlanta, your representative, who was quite happy to provide various options and prices in line with our requirements, and
Information on the resorts we looked at, without any pressure to commit.
March 18, 2026
Reply from Hays Travel - Plympton
Thank you for the lovely feedback
Pleasant polite very helpful thank you…
Pleasant polite very helpful thank you Jo Cotton 😊
March 15, 2026
Reply from Hays Travel - Plympton
Thank you for your lovely review :)
Nice staff allways happy to help
Nice staff allways happy to help. Nothing too much trouble gpod customer service xxx
March 12, 2026
Reply from Hays Travel - Plympton
Thanks so much for the lovely review :)
Reply from Hays Travel - Plympton
Thank you for your lovely review
Cruise enquiries sorted
Popped into office with enquiries about a cruise, the very helpful member of staff was able to help with all aspects needed & booked the cruise! Very happy with my experience & would highly recommend.
March 3, 2026
Reply from Hays Travel - Plympton
Thank you for your lovely review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.