Absolutely fabulous customer service. The 3rd holiday we have booked through hays Plympton, in last 8 months and they are always great. Friendly, go out of their way to get the holiday we want an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked our holiday in the Plympton Branch which we have used previously and the Staff are always amazingly helpful. All paperwork done in about 15-mins and given copies of all documentation Super... See more
Company replied
It was a sunday afternoon, just thought we would have a look at holidays, came out with February 27sun & a cruise, so so helpful, didn't rush us even though we were up to closing time.always book th... See more
Company replied
Completely satisfied with the booking experience and help from Joanne Cotton from the Plympton branch. Particularly impressed that when we returned to finalise our booking, Joanne was actually on her... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Ridgeway, PL7 2ZN, Plympton, United Kingdom
- 01752927673
4.9
Excellent
641 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great support in investigating options…
Great support in investigating options and alternatives until we made our selection
March 4, 2026
Reply from Hays Travel - Plympton
Thank you for the lovely review
Always a lovely experience.
Always a lovely experience being assisted by Leanne. She is always helpful and does that "extra mile" to ensure our holiday requirements are met.
March 3, 2026
Reply from Hays Travel - Plympton
Thank you for your lovely review
Reply from Hays Travel - Plympton
Thanks so much for the lovely review :)
Recent holidays booked with Hays travel
The service that I received with Hays Travel was very good. The knowledge and helpfulness from Atlanta was above and beyond. She was very polite and approachable and I would definitely book with them again.
March 1, 2026
Reply from Hays Travel - Plympton
Thanks so much for the lovely review :)
Excellent customer service
Leanne has been amazing,researching all possible options then helping me narrow down my requirements.
February 28, 2026
Reply from Hays Travel - Plympton
Thank you so much for the lovely review.
Leanne who dealt with us was very…
Leanne who dealt with us was very friendly and helpful seeing this was our first holiday for many years and we had no idea what we need to do.
February 10, 2026
Reply from Hays Travel - Plympton
Thank you for your lovely review !
Jo was Brilliant as always 🙏
February 22, 2026
Reply from Hays Travel - Plympton
Thank you for your lovely review !
Holiday
We were dealt with expertly, professionally, and with kindness, we have booked the holiday exactly as we wanted everything was covered.
February 13, 2026
Reply from Hays Travel - Plympton
Hi Mr Fellows. just wanted to say thank you very much for such a lovely review. Thanks again, Leanne
Very happy.
Booked our next cruise with Hays. Very friendly and helpful through the whole process. Thank you to Amelia explaining the booking and what happens next. Sorting out the paperwork for us which is always a minefield. Look forward to booking more holidays in the future with Hays help.
February 20, 2026
Reply from Hays Travel - Plympton
Thank you for your lovely review
We were welcomed with a very friendly…
We were welcomed with a very friendly smile from Joanne she was very helpful with our booking and helping with the holiday we chose.
February 12, 2026
Reply from Hays Travel - Plympton
Thank you for the lovely review
Friendly staff didn' t keep us waiting…
Friendly staff didn' t keep us waiting and very helpful
February 11, 2026
Reply from Hays Travel - Plympton
Thank you for the lovely comments
Excellent service and awesome advice
Excellent service and awesome advice. Highly recommend.
February 16, 2026
Reply from Hays Travel - Plympton
Thank you for your lovely review
The perfect Choice…
My experience was very good booking with Hays Travel for a second Time with Morgan all my Questions were answered and informative and getting the exact Holiday we were after was very smooth from going through a few different itineraries to finding the perfect one for us
February 11, 2026
Reply from Hays Travel - Plympton
Thank you for your lovely review
Italy
Relaxed, friendly, easy
Would have given 5 🌟, rye only reason I didn't is because we cane in knowing what we wanted
February 8, 2026
Reply from Hays Travel - Plympton
Thank you for the review
Remembering my name from previous year.
February 1, 2026
Reply from Hays Travel - Plympton
Thank you for the 5 star review :)
Very helpful and agent explained…
Very helpful and agent explained everything in detail. Nothing was too much trouble.
January 28, 2026
Reply from Hays Travel - Plympton
Thank you for your kind review
I was very impressed with Kelly who…
I was very impressed with Kelly who dealt with my booking with speed and efficiency. She was very helpful and answered all of my questions.
February 7, 2026
Reply from Hays Travel - Plympton
Thank you for your lovely review
my wife and i found booking our holiday…
my wife and i found booking our holiday with hays travel excellent, the young girl who served us give us confidence we had right travel firm
February 6, 2026
Reply from Hays Travel - Plympton
Thanks so much for the lovely feedback :)
Having walked into the shop not knowing…
Having walked into the shop not knowing where we wanted to go, Jo who served us was polite, funny and helped us decide
February 6, 2026
Reply from Hays Travel - Plympton
Thanks so much for the lovely feedback :)
Reply from Hays Travel - Plympton
Thank you for your review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.