Lovely helpful and friendly team at the Plympton branch. Found us the hoilday we wanted all within our budget. Very easy booking process and clear pricing. The lady who helped us was extremely knowled... See more
Company replied
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Lovely helpful and friendly team at the Plympton branch. Found us the hoilday we wanted all within our budget. Very easy booking process and clear pricing. The lady who helped us was extremely knowled... See more
Company replied
Booked our holiday in the Plympton Branch which we have used previously and the Staff are always amazingly helpful. All paperwork done in about 15-mins and given copies of all documentation Super... See more
Company replied
Absolutely fabulous customer service. The 3rd holiday we have booked through hays Plympton, in last 8 months and they are always great. Friendly, go out of their way to get the holiday we want an... See more
Company replied
It was a sunday afternoon, just thought we would have a look at holidays, came out with February 27sun & a cruise, so so helpful, didn't rush us even though we were up to closing time.always book th... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
The Ridgeway, PL7 2ZN, Plympton, United Kingdom
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Having walked into the shop not knowing where we wanted to go, Jo who served us was polite, funny and helped us decide

Reply from Hays Travel - Plympton
Very helpful and friendly service. Sorted my holiday for me

Reply from Hays Travel - Plympton
General impression that the travel agent knew what she was talking about.

Reply from Hays Travel - Plympton
Excellent customer service and very knowledgeable. Thank you for your help again this year.

Reply from Hays Travel - Plympton
Very helpful enabling us to stay in budget. Also assisted with parking and insurance

Reply from Hays Travel - Plympton
I go in and tell Jo what myself and my wife would like and i usually get an answer with in a couple of hours. I could not get any better service.That is the same for all the staff if Jo is not in,

Reply from Hays Travel - Plympton
I booked a secret birthday
holiday for my husband.
I was daunted by the fact it would be the first time I had to organise everything on my own.
I found the whole experience an easy task due to the staff who went out of there way to help me through the process.
Jo was very helpful and helped us find what we were looking for taking the time to go through everything with us. Thoroughly recommended.

Reply from Hays Travel - Plympton
Beth is easy to deal with and down to earth. Helpful and patient to our requirements

Reply from Hays Travel - Plympton
I like the knowledge of being cared for when booking a holiday. More personal than on line. Especially when needing answers to questions.

Reply from Hays Travel - Plympton
Very easy to book. Professional and easy to talk to. Would recommend

Reply from Hays Travel - Plympton
Have been booking with Hays Plympton for several years. Never been disappointed with the service. Knowledgeable. Efficient. They listen to what the client wants. Never pushy.

Reply from Hays Travel - Plympton
Lady who served us was very friendly and helpful

Reply from Hays Travel - Plympton
Jo the travel consultant found the perfect holiday at a great price.

Reply from Hays Travel - Plympton
jo was very helpful in finding the exact package for what we wanted

Reply from Hays Travel - Plympton
We had already booked a cruise for September and decided to get some winter sun as well.
Again Atlanta was so helpful.

Reply from Hays Travel - Plympton
Kelly was very helpful, looked at various options and we managed to find a holiday that was within our budget and exactly where we wanted to go.
Even nicer it was stress free.

Reply from Hays Travel - Plympton
I always go to hays as jo looks after me and always goes above and beyond to get me exactly the holiday I am looking for .

Reply from Hays Travel - Plympton
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