Absolutely brilliant service from start to finish. We changed our plans a few times and caused plenty of messing about, but Emily was incredibly patient, helpful and professional throughout. Nothing w... See more
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Both people we dealt with on consecutive days were very helpful and pleasant. On our second visit to make the actual booking they price matched with the online price we had found. It was really good t... See more
It was our first time booking with Hays travel. Your company came highly recommended by our friends and family. We met Alison, she was absolutely amazing asked dates,places and showed us exactly... See more
Company replied
We were unsure of where we wanted to go but Alison was very knowledgeable and patient with us to help find our holiday. Would recommend to anyone! Thank you again Alison.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 14, 20 Salter Row, WF8 1BA, Pontefract, United Kingdom
- 01977 879544
4.9
Excellent
2K reviews
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Reply from Hays Travel - Pontefract
Stan,
Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced great staff and excellent service. We truly appreciate your kind words.
Kind Regards
Alison
Hays Travel
Pontefract
Reply from Hays Travel - Pontefract
Thank you Jan
Always a pleasure
Kind regards
Alison
Amazing helpful staff
Very friendly helpful staff, Emily was our travel advisor and I have to say she is very knowledgeable, sorted seating, car parking, lovely girl,
July 15, 2026
Reply from Hays Travel - Pontefract
Kevin ,
Thank you for your wonderful feedback! We are so pleased to hear that our travel advisor was knowledgeable and helpful in sorting out your seating and car parking.
Kind Regards
Alison
Hays Travel Pontefract
We had no idea where we wanted to go…
We had no idea where we wanted to go for a last minute week away
Alison spent time searching and gave us plenty of choice and found us a holiday that was right for us and at the right price.
We were checked in and even parking and an overnight hotel booked, so all we need to do now is Pack and get to the airport.
Thankyou for sorting everything out for us, much appreciated. Top team at Pontefract 👍
July 15, 2026
Reply from Hays Travel - Pontefract
Sharon,
We're so pleased to hear that we could help you find the perfect last-minute getaway at the right price! It's wonderful to know that everything was sorted for you, making your trip stress-free. Thank you for your kind words!
Kind Regards
Alison x
Hays Travel Pontefract
Emily was great
Emily was great. She got us exactly what we wanted.
Hays never try and sell you something you don't want or need.
July 14, 2026
Reply from Hays Travel - Pontefract
Ian ,
Thank you for your wonderful review! We are so pleased to hear that you got exactly what you wanted and appreciate your kind words about our approach.
Kind Regards
Alison
Hays Travel
Pontefract
Alison was fantastic in the Pontefract…
Alison was fantastic in the Pontefract branch sorted my holiday out got me the perfect holiday exactly where I wanted to go the team in that branch are amazing it runs like clockwork
July 12, 2026
Reply from Hays Travel - Pontefract
Deb,
Thank you so much for your fantastic review! We are so pleased to hear that we provided such excellent service and helped you find the perfect holiday back in your happy place. We really appreciate your kind words.
Kind Regards
Ali xxx
Hays Travel Pontefract
Great service from all the staff at…
Great service from all the staff at pontefract shop, cant do enough fir you.
July 5, 2026
Reply from Hays Travel - Pontefract
David and Susan,
We are so glad to hear that our team provided you with excellent service. Your kind words mean so much to us!
Kind Regards
Alison x
Hays Travel Pontefract
Friendly helpful staff
Friendly helpful staff, nothing was too much trouble, booking was easy and information emailed straight away.
July 5, 2026
Reply from Hays Travel - Pontefract
Hi,
Thank you for your wonderful review! We are so pleased to hear that you found our staff friendly and helpful, and that the booking process was easy for you. We appreciate your kind words.
Kind Regards
Alison
Hays Travel Pontefract
Hayes make booking so simple
We always use Hayes because they make booking holidays so easy and quick. Emily at Pontefract is so friendly and experienced. She offers lots of advice and looks for the best options to suit us. All the staff are friendly and helpful. We always feel welcome and nothing is too much trouble. Excellent service.
July 9, 2026
Reply from Hays Travel - Pontefract
Hi Ruth,
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you find booking your holidays easy and quick with us. It's fantastic to know that our lovely Emily provides excellent service and makes you feel so welcome.
Kind Regards
Alison
Hays Travel Pontefract
The staff are great and Emily who i…
The staff are great and Emily who i booked my holiday with from pontefract branch made it all hassle free over the phone sorted all my package and upgrades and even sorted my parking over the phone no need to go in store overall great experience and Emily's customer service was exceptional 😀
July 9, 2026
Reply from Hays Travel - Pontefract
Stephen,
Thank you for your wonderful feedback! We are so pleased to hear that your holiday booking experience was hassle-free and that you received exceptional customer service. I will pass on your lovely comments on to Emily.
Kind Regards
Alison
Hays Travel Pontefract
They always go out of their way to give…
They always go out of their way to give us the best holidays at the best prices.
July 9, 2026
Reply from Hays Travel - Pontefract
Darren Morn,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive the best holidays at great prices. We appreciate your kind words.
Kind Regards
Alison
Hays Travel Pontefract
Great service from Alison
Great service from Alison . Got us the holiday we wanted at short notice and at the right price. Will not book another holiday anywhere else .
July 8, 2026
Reply from Hays Travel - Pontefract
Simon Monaghan,
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience and that we could help you find the perfect holiday at the right price. We look forward to assisting you with your future travel plans!
Have a fabulous time making lovely memories
Kind Regards
Hays Travel Pontefract
Hays for Titan…
Emily and Mia usually book my holidays and sort out difficulties, if any! They are always welcoming in an often busy shop.
April 8, 2026
Reply from Hays Travel - Pontefract
Christine,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team consistently provides such a welcoming and helpful experience, even during busy times. We truly appreciate your kind words.
Kind Regards
Alison
Hays Travel Pontefract
Reply from Hays Travel - Pontefract
Thank you
Alison
Hays Travel
Pontefract
Saved the day!
After a few bad experiences at the Barnsley and Meadowhall branches of Hays Travel we almost gave up on it altogether but we found the amazing Emily at the Pontefract branch! She was absolutely fantastic from start to finish, really knowledgeable about the areas we were booking and seemed really interested in helping us to book our dream honeymoon! Thank you so much Emily, we will definitely use their services again!
July 3, 2026
Unprompted review
Reply from Hays Travel - Pontefract
Emily,
Thank you for taking the time to share your wonderful experience! We are so pleased to hear that our lovely Emily was able to help you find your dream honeymoon. We appreciate your kind words and look forward to assisting you again.
Kind Regards
Alison
Hays Travel Pontefract
Very nice experience helped me with…
Very nice experience helped me with hoilday choice always have great experience at Hayes wonderful staff
July 5, 2026
Reply from Hays Travel - Pontefract
Michael ,
We're so happy to hear we could assist with your holiday choice and that you consistently have great experiences with us. We appreciate your kind words about our wonderful staff!
Kind Regards
Alison
Hays Travel Pontefract
Super friendly
Super friendly, honest & understanding. Listened to our preferences & found solutions to our unsurity. Very patient with us not being able to make an instant decision & not too pushy.
June 28, 2026
Reply from Hays Travel - Pontefract
Debbie Bonnington,
Thank you so much for your wonderful feedback! We are so pleased to hear that you found our team to be friendly, understanding, and patient. We always strive to help our customers find the perfect solutions.
Kind Regards
Alison
Hays Travel Pontefract
William oxley bryan
It was so professional and easy to pick what holiday we wanted and the price was perfect
July 4, 2026
Reply from Hays Travel - Pontefract
Mr William Oxley-Bryan,
Thank you for your wonderful feedback! We are so pleased to hear that you found the booking process professional and easy, and that the price was perfect for your holiday.
Kind Regards
Alison
Hays Travel Pontefract
Reply from Hays Travel - Pontefract
Hi,
Thank you so much for your wonderful feedback! We are so pleased to hear that your holiday booking went well and that you found our staff to be lovely and friendly.
Kind Regards
Alison
Hays Travel
We book most of our holidays with hays…
We book most of our holidays with hays travel at the pontefract store and are never disappointed. Yesterday was no exception as the service was 1st class. We was seen by DAME ALLISON who was fantastic but all the staff in this store are great so keep up the good work and thanks
July 3, 2026
Reply from Hays Travel - Pontefract
Terry and Janet,
Thank you so much for your wonderful feedback! We are delighted to hear that you consistently receive first-class service and appreciate your kind words about our team. We look forward to assisting you with your future holiday plans!
Same Alison 😂😂😂😂😂
Kind Regards
Alison
Hays Travel
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