Absolutely brilliant service from start to finish. We changed our plans a few times and caused plenty of messing about, but Emily was incredibly patient, helpful and professional throughout. Nothing w... See more
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Both people we dealt with on consecutive days were very helpful and pleasant. On our second visit to make the actual booking they price matched with the online price we had found. It was really good t... See more
It was our first time booking with Hays travel. Your company came highly recommended by our friends and family. We met Alison, she was absolutely amazing asked dates,places and showed us exactly... See more
Company replied
All the staff in the Pontefract store make you feel welcome as soon as you walk in. Alison is wonderful-she knows exactly what we like and goes above and beyond to get the exact date and trip which i... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 14, 20 Salter Row, WF8 1BA, Pontefract, United Kingdom
- 01977 879544
4.9
Excellent
2K reviews
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Katie really was so helpful
Katie really was so helpful, she was very patient and kind. The booking process was quick and we are very excited to go on holiday
May 19, 2026
Reply from Hays Travel - Pontefract
Miss Annalie,
We are so pleased to hear about your positive experience with us. We appreciate you sharing your kind words and are thrilled for your upcoming holiday!
Kind Regards
Alison
Hays Travel Pontefract
Really great customer service
Really great customer service, helpful and went the extra mile to meet the requirements of this holiday. Staff were excellent.
May 13, 2026
Reply from Hays Travel - Pontefract
Simon,
We are so glad to hear our team provided excellent service and went the extra mile for your holiday!
Have a great time
Kind Regards
Alison
Hays Travel Pontefract
June hols …
Always get good value and nothing is touch trouble Charlotte sorted us again and.got.us a really good deal thanks Charlotte your a star ☺️
May 16, 2026
Reply from Hays Travel - Pontefract
Beverley,
We're so happy to hear you received great value and service! Thank you for your kind words.
Kind Regards
Alison
Hays Travel pontefract
Brilliant service as always ❤️
May 17, 2026
Reply from Hays Travel - Pontefract
Thank you so much
Kind regards
Alison
Emily was brilliant as always a credit…
Emily was brilliant as always a credit to the company
May 17, 2026
Reply from Hays Travel - Pontefract
Susan,
We are so pleased to hear this! Thank you for sharing your positive feedback.
Kind Regards
Alison
Hays Travel Pontefract
Fantastic customer service as usual
Fantastic customer service as usual, happy friendly staff going above and beyond to get you exactly what you want.
May 16, 2026
Reply from Hays Travel - Pontefract
Susan,
We're so glad to hear my lovely team provided fantastic service and went above and beyond for you. Thank you for your kind words! It is always lovely to see you both
Kind Regards
Alison
Hays Travel Pontefract
Reply from Hays Travel - Pontefract
Thank you so much
Kind regards
Alison
Hays Travel
Pontefract
Very helpful and nice and knowledgeable…
Very helpful and nice and knowledgeable about what we wanted
May 15, 2026
Reply from Hays Travel - Pontefract
Liz n ericr,
We are so happy you found us helpful and knowledgeable.
Kind Regards
Alison
Hays Travel Pontefract
Reply from Hays Travel - Pontefract
Thank you so much for your kind feedback.
Kind regards
Alison
Hays travel Pontefract
Reply from Hays Travel - Pontefract
Thank you so much for your kind feedback.
Kind regards
Alison
Hays travel Pontefract
All the staff are very good and very…
All the staff are very good and very helpful when booking a holiday
May 7, 2026
Reply from Hays Travel - Pontefract
Susan,
We appreciate your kind words about our helpful staff.
Kind Regards
Alison
Hays Travel Pontefract
Charlotte was very professional she…
Charlotte was very professional she supported my partner during the booking ensuring everything was clear to him and so helpful with any questions asked.
May 1, 2026
Reply from Hays Travel - Pontefract
Joanne ,
We appreciate you taking the time to share your booking experience, and we are so glad to hear that Chsrlotte was helpful and professional.
Kind Regards
Alison
Hays Travel Pontefract
On 30 th April we booked a first class…
On 30 th April we booked a first class train from Pontefract to Inverness combined with a 3 night stay in a hotel with the intention of visiting my twin sister in hospital.
We chose Hays travel because as we are in our 80 s and since it was a Bank Holiday they could help us with the combined booking.
We were then told by the hospital consultant on May2 nd that we should cancel the booking as my sister would be most likely be sent home, a journey of 2.5 w hours and no good to us without transport.
We immediately cancelled our booking with Hays who arranged it with Hotel Direct only to be told that we could not get any of our £1,745.22 refunded.
What can Hays Travel do to help us ?
May 1, 2026
Reply from Hays Travel - Pontefract
Hi Marilyn,
Thank you for taking the time to have a chat yesterday regarding your cancelled booking, Unfortunately due to the booking being cancelled 5 days prior to travel, cancellation charges apply. I did contact the tour operator again however, the charges still stand.
I am so sorry I couldn’t get a better outcome for you.
Kind regards
Alison
Hays Travel
Pontefract
Book all my holidays through Hays…
Book all my holidays through Hays because staff are so friendly and helpful especially Katie
May 3, 2026
Reply from Hays Travel - Pontefract
Stuart,
We appreciate you booking with us and your kind words. We're so happy to hear our team is helpful and friendly. I will pass your comments on to our lovely Katie.
Kind Regards
Alison
Hays Travel Pontefract
Katie helped us with great efficiency &…
Katie helped us with great efficiency & empathy. A lovely person with good knowledge & experience
David Hall
May 8, 2026
Reply from Hays Travel - Pontefract
Helen,
We appreciate you taking the time to share your kind words. We're happy to hear that you found our service efficient, empathetic, and knowledgeable.
Kind Regards
Alison
Hays Travel Pontefract
Always had good service staff been very…
Always had good service staff been very helpful until today.
The lady who dealt with us wasn't very helpful very aggressive unfortunately.
May 8, 2026
Unprompted review
Reply from Hays Travel - Pontefract
Hi,
Thank you for taking the time to have a chat, As you advised Ann, we always go above and beyond with our lovely customers and I am so glad we resolved your concerns.
Thank you again for your continued support
Alison
Hays Travel
Both Emily and Charlotte helped us to…
Both Emily and Charlotte helped us to book our cruise, they were most informative, professional and friendly and we would not hesitate to recommend them. We look forward to booking more in the future.
May 8, 2026
Reply from Hays Travel - Pontefract
Denise,
We appreciate you taking the time to leave us such a great review. We are so happy to hear that you found your experience informative, professional, and friendly. We look forward to helping you again.
Kind Regards
Alison
Hays Travel Pontefract
Reply from Hays Travel - Pontefract
Christine,
We are so happy to hear that you had such a great experience! Thank you for your positive feedback; we appreciate it.
Kind Regards
Alison
Hays Travel Pontefract
Best travel agents!
Alison & the team go out of their way to get you the perfect holiday and city break.
May 8, 2026
Reply from Hays Travel - Pontefract
Joanne,
We're happy to hear that the team helped you plan your ideal holiday. Thank you for sharing your positive experience with us!
Kind Regards
Alison
Hays Travel Pontefract
Reply from Hays Travel - Pontefract
Janet,
Thank you so much for your feedback.
Kind regards
Alison
Hays Travel
Pontefract
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