Booked my latest Princess Cruise to the Caribbean through Hays Travel - Pontefract, they went a long way to get me exactly what I wanted. A real team effort, everyone who helped me in store did t... See more
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Absolutely brilliant service from start to finish. We changed our plans a few times and caused plenty of messing about, but Emily was incredibly patient, helpful and professional throughout. Nothing w... See more
Company replied
Both people we dealt with on consecutive days were very helpful and pleasant. On our second visit to make the actual booking they price matched with the online price we had found. It was really good t... See more
It was our first time booking with Hays travel. Your company came highly recommended by our friends and family. We met Alison, she was absolutely amazing asked dates,places and showed us exactly... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 14, 20 Salter Row, WF8 1BA, Pontefract, United Kingdom
- 01977 879544
4.9
Excellent
2K reviews
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Reply from Hays Travel - Pontefract
Janet,
Thank you so much for your feedback.
Kind regards
Alison
Hays Travel
Pontefract
Katie was very pleasant and made…
Katie was very pleasant and made everything simple, our booking was done very quickly
May 6, 2026
Reply from Hays Travel - Pontefract
Fred,
We appreciate you sharing your experience! We are so glad to hear that our service was pleasant and efficient for your booking needs.
Kind Regards
Alison
Hays Travel Pontefract
Brilliant customer service 👏 The…
Brilliant customer service 👏 The gentleman who dealt with us called Chris i think was very patient and understanding
April 30, 2026
Reply from Hays Travel - Pontefract
Andrew,
We appreciate you taking the time to share your experience. We're happy to hear that you received brilliant customer service from our lovely Chris and that he was patient and understanding.
Kind Regards
Alison
Hays Travel Pontefract
Very helpful and good knowledge to sort…
Very helpful and good knowledge to sort out booking out
May 6, 2026
Reply from Hays Travel - Pontefract
Stephen,
We appreciate you sharing your experience. We are so happy to hear our team provided helpful and knowledgeable service to sort out your booking.
Kind Regards
Alison
Hays Travel Pontefract
Booking with Hayes Trav
This is the second time I have booked with Hayes Travel. I have been served by Mia who is so approachable, helpful and knowledgeable. I would definitely use their service again.
April 26, 2026
Reply from Hays Travel - Pontefract
Gillian,
We're happy to hear that you find our service so helpful and approachable! We appreciate you taking the time to leave us such positive feedback, and we look forward to helping you again.
Kind Regards
Hays Travel Pontefract
They did everything possible to…
They did everything possible to accommodate our needs
February 17, 2026
Reply from Hays Travel - Pontefract
David, ,
We appreciate your kind words and are so glad that we could meet your needs. Thanks for booking with us and leaving feedback.
Kind Regards
Hays Travel Pontefract
Hays Travel
Alison was more than happy to help answering all our questions and there was a lot of questions. She helped us to find a very nice location and hotel for our holiday at a reasonable price and I would recommend anyone to use Hay Travel in Pontefract. All the staff are very friendly and could not do any more to help.
May 4, 2026
Reply from Hays Travel - Pontefract
Assel ,
We appreciate your kind words! We're so glad we could assist you in finding the perfect holiday at a reasonable price. It's wonderful to hear that you found our team helpful and friendly.
Kind Regards
Hays Travel Pontefract
Alison has great customer service
Alison was great while dealing with my booking , great customer service and very dedicated to get us( customer ) the best deal she possibly could , has gone above and beyond
May 3, 2026
Reply from Hays Travel - Pontefract
Jwp,
I am so glad to hear that you received great customer service and dedication during your booking. I appreciate you highlighting the effort to get you the best deal!
Kind Regards
Hays Travel Pontefract
We sat down with a lovely young lady…
We sat down with a lovely young lady katie nothing wos any trouble
May 3, 2026
Reply from Hays Travel - Pontefract
Gail,
We appreciate you taking the time to share your kind words with us, and we are so happy to hear that we were able to help you. I will pass on your comments to our lovely Katie
Kind Regards
Hays Travel Hastings
Holiday time............
Katie was very friendly, helpful and knowledgeable with our choice of holiday. Hays at Pontefract is a very relaxing space to be with no pressure to book the holiday until you are sure.
May 2, 2026
Reply from Hays Travel - Pontefract
Wendy Pickett,
We appreciate you sharing your experience. We're happy to hear that our team member was helpful and knowledgeable, and that you felt comfortable during the booking process.
Kind Regards
Hays Travel Pontefract
My wife booked the holiday on the…
My wife booked the holiday on the phone, excellent service all done with no hassle.
May 1, 2026
Reply from Hays Travel - Pontefract
Ann Hughes,
We are so glad your wife received excellent service and a hassle-free booking experience. Thank you for your positive feedback and high rating!
Kind Regards
Hays Travel Pontefract
Reply from Hays Travel - Pontefract
Thank you so much
Kind regards
Alison
Fantastic would highly recommend…
Fantastic would highly recommend booking with the Pontefract branch.
April 16, 2026
Reply from Hays Travel - Pontefract
Gavin ,
We're glad you enjoyed your experience with the Pontefract branch. Thank you for recommending us; we appreciate your positive feedback.
Kind Regards
Alison
Hays Travel
Pontefract
Very friendly staff
Very friendly staff, professional in the way she did everything. We went home very happy with our holiday booking.
April 21, 2026
Reply from Hays Travel - Pontefract
Gillian,
We are so happy to hear that you found our staff friendly and professional, and that you are pleased with your holiday booking.
Kind Regards
Alison
Hays Travel
Pontefract
Reply from Hays Travel - Pontefract
Thank you for your comment
Kind regards
Hays travel.
Pontefract
Great experience
From the moment we entered the shop we were made to feel welcomed and the most important thing we were listened to and the consultant managed to achieve a package break we were happy with.
April 21, 2026
Reply from Hays Travel - Pontefract
Debbie,
We appreciate you sharing your experience. We're so glad to hear that you felt welcomed and that we were able to create a package break that met your needs.
Kind Regards
Alison
Hays Travel
Pontefract
I have used Pontefract HAYS TRAVEL…
I have used Pontefract HAYS TRAVEL years and honestly can say we would not go anywhere else the team are fantastic very helpful with any questions only thing I can say is keep up with the hard work you are a credit to hays travel and Pontefract well done
April 20, 2026
Reply from Hays Travel - Pontefract
Dean,
I really appreciate your continued loyalty and i am so glad that my lovely staff consistently provide helpful service. Thank you for your kind words and amazing feedback. you are very valued customer.
Kind Regards
Alison
Hays Travel
Pontefract
Claire
Claire, the lovely Lady who dealt with us was so helpful, she checked other options for us, suggested things that we were not aware of, explained everything and was simply fantastic.
We couldn't have asked for anyone better to deal with us, she was amazing.
So a big thank you to Claire 😊
April 19, 2026
Reply from Hays Travel - Pontefract
DAWN,
We appreciate you taking the time to share your experience. We're happy to hear that Claire was so helpful, checked options, suggested things, and explained everything. We are so pleased she was amazing!
Kind Regards
Alison
Hays Travel
Pontefract
Very friendly helpful got us a good…
Very friendly helpful got us a good price holiday tysm for your excellent service
April 18, 2026
Reply from Hays Travel - Pontefract
Zoe ,
We appreciate you taking the time to leave us such a wonderful review! We're so glad we could find you a good priced holiday with excellent service.
Kind Regards
Alison
Hays Travel
Pontefract
Reply from Hays Travel - Pontefract
Hi Lisa,
Thank you so much for your lovely feedback and your continued support. It is always great to see you both.
Kindest regards
Alison
Hays Travel
Pontefract
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