Have booked a couple of trips overthe past year. Have found that the staff are very helpful with meeting the requirements wanted for the time away. George has been very accommodating with requests an... See more
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Every time I speak to Fiona she goes above and beyond and always seems to find what I’m looking for thank you so much always a pleasure to talk to you
We went to the Poole branch to enquire about a trip to Australia. The The young lady we spoke to, Hannah, was very knowledgeable and talked us through the options. She called someone and explained wha... See more
Company replied
Staff are always friendle and helpful, especially Fiona in Poole. They do everything for you to book and prepare your document, hugely competetive rates price match online holiday shops. Comfortable... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Dolphin Centre, BH15 1SR, Poole, United Kingdom
- 01202 672992
4.9
Excellent
1K reviews
Asks customers to review
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Every time I speak to Fiona she goes…
Every time I speak to Fiona she goes above and beyond and always seems to find what I’m looking for thank you so much always a pleasure to talk to you
July 1, 2026
Have booked a couple of trips overthe…
Have booked a couple of trips overthe past year. Have found that the staff are very helpful with meeting the requirements wanted for the time away. George has been very accommodating with requests and helping get the most from the holidays and the other staff members in the branch are happy go help if he is busy with a different customer
June 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Always a great experience
We always ask to see Tom at Hayes travel in Poole as he is always so enthusiastic and helpful
June 26, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
We went to pay for a booked cruise
We went to pay for a booked cruise. While there, told Tom we had seen another cruise with Iglo Cruises. We prefer Hayes so asked Tom. We were able to book the cruise at a lower rate. Thanks Tom and Hays.
June 24, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Friends book a cruise with you and…
Friends book a cruise with you and asked us to come as well. The staff which we saw were so helpful making sure we were all together on the same floor and on the same meal settings.
June 16, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Great friendly service
Great, friendly service. Wouldn't go anywhere else to book a holiday
June 10, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
In short at initial meeting all…
In short at initial meeting all questions/enquiries were answered.
I was happy to be told that I could contact Hays/George anytime within any further questions.
I have not travelled abroad for years ( before online booking) so feel at ease booking face to face. As where online I think I would be worried constantly ( holidays mean relaxation not stress)
June 5, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Julie was very understanding
Julie was very understanding of our needs and was very helpful in organising our cruise.
June 14, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Excellent service
Each assistant we spoke to were very helpful nothing was too much trouble
June 12, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Always very helpful
June 7, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
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