Hays Travel - Poole Reviews 

1,224
TrustScore 5 out of 5

4.9

Dolphin Centre, BH15 1SR Poole, GB


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Rated 5 out of 5 stars

We have used Hay's previously and so, as we considered taking a holiday, it was the first place to start. We sat with Steve, (Poole branch), who examined our criteria, gave us a number of options and... See more

Company replied

Rated 5 out of 5 stars

Myself and two friends decided we wanted to have a short break away in Krakow next year. We spoke with our go to friend Julie in Hays Poole and as usual she went above and beyond for us and we now h... See more

Company replied

Rated 5 out of 5 stars

Fiona offered us options and made us aware of all the services avaliable and finally made our booking. Very cheerful, knowledgeable and a credit to the company.

Rated 5 out of 5 stars

We intended to discuss ideas and throw around suggestions for a holiday departing from Bournemouth. One thing led to another and the lovely lady Skye booked us exactly the holiday we were after, incl... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,224)

122,875 reviews in the last 12 months

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Rated 5 out of 5 stars

You employ really pleasant people

You employ really pleasant people. It is a joy to come in & book. long may you continue to help us. thank you. So straight forward. We particularly aim for Steven.

August 15, 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Options for a quick break

We have used Hay's previously and so, as we considered taking a holiday, it was the first place to start. We sat with Steve, (Poole branch), who examined our criteria, gave us a number of options and we took those away to discuss. We struggled to find the right hotel or destination and went back to Steve. Another face-to-face discussion ensued, he made further suggestions, we decided on our holiday and booked.

August 6, 2026
Hays Travel - Poole logo

Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Excellent service from Julie at Poole

Excellent service from Julie at Poole, never rushed,sound professional and friendly advice in booking holiday

August 8, 2026
Hays Travel - Poole logo

Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Skye attended to me at Poole and could…

Skye attended to me at Poole and could not have been more helpful. I am an OAP and gave her a few problems which she sorted out without any fuss or bother. Well done.

July 28, 2026
Hays Travel - Poole logo

Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Steve the manager at the Poole branch…

Steve the manager at the Poole branch of Hays was extremely helpful in helping us choose a cruise explaining all our different options he made us feel comfortable and at ease.
In general it was quite a pleasant experience.

August 2, 2026
Hays Travel - Poole logo

Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Booking holiday

Steve was very helpful with all aspects of booking our holiday

August 1, 2026
Hays Travel - Poole logo

Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Four nights in Krakow

Myself and two friends decided we wanted to have a short break away in Krakow next year. We spoke with our go to friend Julie in Hays Poole and as usual she went above and beyond for us and we now have a fully booked 4 night holiday in March next year

July 30, 2026
Hays Travel - Poole logo

Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Found a Holiday online,I called Hays…

Found a Holiday online,I called Hays in Poole and spoke to Tom who sorted it all out for us, all booked, and deposit taken over the phone,
Always great service

July 29, 2026
Hays Travel - Poole logo

Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Cruise

Steve sorted out my holiday for October and my travel insurance, he was very good friendly person thank you so much

July 18, 2026
Hays Travel - Poole logo

Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

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