Hays Travel - Poole Reviews 

1,232
TrustScore 5 out of 5

4.9

Dolphin Centre, BH15 1SR Poole, GB


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Rated 5 out of 5 stars

We dealt with 2 of your stagf. Hannah who was very helpful and saught information for us We met Fiona the followimg day when went back to book the holiday. She was extremely knowlegable and gave u... See more

Rated 5 out of 5 stars

We have used Hay's previously and so, as we considered taking a holiday, it was the first place to start. We sat with Steve, (Poole branch), who examined our criteria, gave us a number of options and... See more

Company replied

Rated 5 out of 5 stars

We saw skyi and she was absolutely amazing she helped us with everything we needed to know and needed to book she made sure we had a brilliant holiday to go on and we will be back in to see her again... See more

Company replied

Rated 5 out of 5 stars

Had a misunderstanding when booked a solo cruise a few days before. Steve the manager took over and sorted everything out for me. A whole change of ship with the same itinerary. The bed was the issue... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,232)

124,737 reviews in the last 12 months

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Rated 5 out of 5 stars

Looking forward to our hoilday

Great help with sorting our hoilday out Great with everythink we need the help with perfect thank you so much 😊

January 16, 2026
Hays Travel - Poole logo

Reply from Hays Travel - Poole

Thank you so much for your kind comments and for booking with us :)

Rated 5 out of 5 stars

Easy peasy

I didnt have to do a thing. My sister went intol Hays, picked a cruise phoned me to say I could have cabin opposite hers and she paid the deposit. I received an email shortly afterwards to confirm booking and advising me of balance. What more could I ask for?

January 26, 2026
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Reply from Hays Travel - Poole

Thank you so much for your kind comments and for booking with us :)

Rated 5 out of 5 stars

I went to hays travel Poole to book my…

I went to hays travel Poole to book my holiday on 6th January
Saw a young lady called Jodie. She explained everything to me and did her best to book what I wanted. Have used Hays before and would recommend them to others

January 27, 2026
Hays Travel - Poole logo

Reply from Hays Travel - Poole

Thank you so much for your kind comments and for booking with us :)

Rated 5 out of 5 stars

Holiday

we've just booked second holiday at hays in Poole, all the staff are friendly, helpful, i would recommend hays to friends and family, once again tom dealt with us and he went above and beyond to get what we wanted 👍

January 25, 2026
Hays Travel - Poole logo

Reply from Hays Travel - Poole

Thank you for your kind comments and for booking with us :)

Rated 5 out of 5 stars

Got us a good

George was a great agent very informative on the cruise we wanted ,got us the best deal,so easy to talk too. He explained everything so clearly .
Thankyou George.

January 24, 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and for booking with us ~ George :)

Rated 5 out of 5 stars

Brilliant service,answered all my…

Brilliant service,answered all my questions,talked me through the holiday experience and what to expect from departure to arrival,yes very happy with the explanations for my few days away.

January 23, 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and for booking with us :)

Rated 5 out of 5 stars

Great Experience

I have always booked my cruise holidays with Julie from Poole, she is always very helpful through the whole process. I have been very impressed by her and her teams dedication. I cannot recommend Hayes travel more. We have had fabulous cruises & experiences.

January 22, 2026
Hays Travel - Poole logo

Reply from Hays Travel - Poole

Thank you for your kind comments and for booking with us :)

Rated 5 out of 5 stars

Hays in poole are always anazing been…

Hays in poole are always anazing been going for years .. warm frendly and always ready to help ...makes you feel part of there family . Always sort things out and really quickly to

January 21, 2026
Hays Travel - Poole logo

Reply from Hays Travel - Poole

Thank you for your kind comments and for booking with us :)

Rated 5 out of 5 stars

The service from George who works at…

The service from George who works at Hayes travel in Poole is exceptional, he's so helpful and always will to do his best in finding what we are after. We've now got our next 6 holidays booked through Hayes. Thanks

January 13, 2026
Hays Travel - Poole logo

Reply from Hays Travel - Poole

Thank you for your kind comments and for booking with us ~ George :)

Rated 5 out of 5 stars

Very helpful

Very helpful
Very friendly

January 13, 2026
Hays Travel - Poole logo

Reply from Hays Travel - Poole

Thank you for your kind comments and for booking with us :)

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