We dealt with 2 of your stagf. Hannah who was very helpful and saught information for us We met Fiona the followimg day when went back to book the holiday. She was extremely knowlegable and gave u... See more
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We have used Hay's previously and so, as we considered taking a holiday, it was the first place to start. We sat with Steve, (Poole branch), who examined our criteria, gave us a number of options and... See more
Company replied
Had a misunderstanding when booked a solo cruise a few days before. Steve the manager took over and sorted everything out for me. A whole change of ship with the same itinerary. The bed was the issue... See more
Company replied
We saw skyi and she was absolutely amazing she helped us with everything we needed to know and needed to book she made sure we had a brilliant holiday to go on and we will be back in to see her again... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Dolphin Centre, BH15 1SR, Poole, United Kingdom
- 01202 672992
4.9
Excellent
1K reviews
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Cruise booking
Explained everything clearly.
Showed us examples of what available.
Pleasant helpful manner.
February 12, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments :)
Excellent found the best package for…
Excellent found the best package for our needs. Always use Hays
February 10, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Very helpful and spent a lot of time…
Very helpful and spent a lot of time with me on deciding my holiday
February 10, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Holiday
Connor !
He sorted our trip for next year ,
Nothing was too much trouble, patient, polite,professional,
He definitely knew his job !
Thankyou
February 9, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Expert travel agents, with a personal touch.
We have had holidays a few times with Hays, and they never disapoint, I couldn't get to the shop and Connor took care of the whole holiday,he had great communication and expert knowledge. We booked a holiday that suited our needs, with ease and no stress. Thank you Connor.
February 3, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
It did everything well polite and…
It did everything well polite and informative about the holiday with a friendly atmosphere
Thank you
February 10, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Stress free booking …
Fantastic service straightforward booking to Iceland with friends.
Thank you !
February 9, 2026
Reply from Hays Travel - Poole
Thankyou very much for your comments.
Hays is our go to.....
As always we come to Hays specifically to see Julie, whom we have dealt with for many years. She is brilliant, professional but friendly and goes out of her way to make sure you are happy with everything.
February 4, 2026
Reply from Hays Travel - Poole
Thank you so much for your kind comments and for booking with us :)
My advisor was Tom
My advisor was Tom, nice guy with a pleasant manner and most knowledgeable about menorca. both flights and hotac sorted in minutes. excellent service as usual
February 3, 2026
Reply from Hays Travel - Poole
Thank you so much for your kind comments and for booking with us :)
Very friendly member of staff
Very friendly member of staff and also took the time to explain all the options I had.
February 4, 2026
Reply from Hays Travel - Poole
Thank you so much for your kind comments and for booking with us :)
Reply from Hays Travel - Poole
Thank you so much for your kind comments and for booking with us :)
I was most impressed with Lydia who…
I was most impressed with Lydia who handled the booking on my behalf. She was very polite and efficient and l thought had an excellent phone manner when speaking to the Inghams representative during our discussions. All in all she did an excellent job.
February 3, 2026
Reply from Hays Travel - Poole
Thank you so much for your kind comments and for booking with us :)
Recommended by family
Although I live miles from this branch it was recommended by family and I've used them twice now - friendly and helpful. Had one very successful trip last year and just booked my next and hoping for similar. I have rarely used a travel agent in the past preferring to do my own thing but for long haul with a complex itinerary it seems wise.
February 3, 2026
Reply from Hays Travel - Poole
Thank you so much for your kind comments and for booking with us :)
Excellent as usual from Hays in Poole
Excellent as usual from Hays in Poole
Very good service from Tom
I would recommend this branch to other people looking to book their holiday experience
February 3, 2026
Reply from Hays Travel - Poole
Thank you so much for your kind comments and for booking with us :)
Going on a cruise it was a breeze
The rep Tom whome booked our holiday was brilliant .He helped us to understand everything we asked which made everything very easy and us very happy thank you .
January 31, 2026
Reply from Hays Travel - Poole
Thank you so much for your kind comments and for booking with us :)
Great service
We went in on Saturday afternoon and were helped by Steve who took the time to listen to what we were looking for , gave us different options and we came away with our holiday booked ! Thank you Steve.
February 1, 2026
Reply from Hays Travel - Poole
Thank you so much for your kind comments and for booking with us :)
Fiona was very helpful
Fiona was very helpful, patient & knowledgeable about the Holiday
February 1, 2026
Reply from Hays Travel - Poole
Thank you so much for your kind comments and for booking with us :)
Dream holiday planning and support
Working with Tom in Poole on our dream holiday to celebrate my wife’s 60th birthday next year has been brilliant. Nothing was too much trouble, no matter how many tweaks to the quote, email exchanges or phone calls we made, Tom was on the case and prompt with the replies. To me having the ability to walk in and speak to a human is what ultimately clinched the deal and the booking made. Thanks Tom.
January 31, 2026
Reply from Hays Travel - Poole
Thank you so much for your kind comments and for booking with us :)
Once again a friendly and efficient…
Once again a friendly and efficient booking experience with Josie. She took time to explore the queries I had.
January 30, 2026
Reply from Hays Travel - Poole
Thank you so much for your kind comments and for booking with us :)
Looking forward to our hoilday
Great help with sorting our hoilday out Great with everythink we need the help with perfect thank you so much 😊
January 16, 2026
Reply from Hays Travel - Poole
Thank you so much for your kind comments and for booking with us :)
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