We dealt with 2 of your stagf. Hannah who was very helpful and saught information for us We met Fiona the followimg day when went back to book the holiday. She was extremely knowlegable and gave u... See more
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We have used Hay's previously and so, as we considered taking a holiday, it was the first place to start. We sat with Steve, (Poole branch), who examined our criteria, gave us a number of options and... See more
Company replied
Had a misunderstanding when booked a solo cruise a few days before. Steve the manager took over and sorted everything out for me. A whole change of ship with the same itinerary. The bed was the issue... See more
Company replied
We saw skyi and she was absolutely amazing she helped us with everything we needed to know and needed to book she made sure we had a brilliant holiday to go on and we will be back in to see her again... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Dolphin Centre, BH15 1SR, Poole, United Kingdom
- 01202 672992
4.9
Excellent
1K reviews
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Great service from Hays Travel in Poole
I always book my holidays with Julie at Hays Travel in Poole. I wouldn't go anywhere else. On this occasion (and it has happened previously, as well) Julie booked my cruise out of her usual working hours. Nothing is too much trouble for her and she will go out of her way to help.
March 5, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
We were served by Fiona
We were served by Fiona. She knew her subject and was very helpful.
March 1, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Excellent!
Excellent, we could not want for anything better. Professional, caring, funny and very knowable. We are very very pleased.
February 17, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
George was thorough
George was thorough , friendly , helpful, professional and achieved the best deal for myself & i can't thank him enough
I wouldn't book with anyone other than Hayes as my experience has always been perfect with them .
A big thankyou to George who was amazing
February 23, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Very helpful young lady
Very helpful young lady. Organised all our travel arrangements efficiently. Not rushed and happy to answer our many questions.
February 13, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Friendly and helpful
Very friendly staff and was very efficient. Perfect place to book a holiday or cruise
January 17, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
George was very helpful
George was very helpful. Very efficient .
Offered exactly what we wanted
.every thing was covered and explained clearly
Excellent.
February 20, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
We spoke with Fiona at Poole Hayes and…
We spoke with Fiona at Poole Hayes and she was very helpful, excellent customer service she listened to what we wanted in a cruise and found us exactly that.
February 19, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Friendly Service
Jodie who dealt with our enquiry, estimate and the holiday booking was both friendly and knowledgeable . We came away confident that we'd got exactly what we were looking for.
February 18, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
HAYS POOLE are a joy to work with
Conner and Jodie could have have been more helpful, especially as we were booking from abroad.
We find HAYS POOLE extremely competent and a joy to work with.
February 17, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Gran Canaria
George and Julie helped choose our location and hotel in Gran Canaria.
They were knowledgeable, and our holiday was quickly booked with their expertise.
Can recommend Hays Travel in the Dolphin Centre Poole.
February 11, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
As efficient and friendly as ever
This was the fourth time we've booked a cruise through Hays Travel in Poole and as usual they were very polite, helpful and efficient. We could've saved a few £ by going to one of the discount cruise websites, but you don't get the personal touch, chance to fully discuss the options etc., so we prefer to pay the little extra to ensure we get what we want.
February 17, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
I was seen straight away
I was seen straight away, greeted with a friendly smile and tone. Asked what I was looking for and within 20 mins…holiday booked
February 17, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Jody from your Poole branch has the…
Jody from your Poole branch has the Midas touch she deserves to go far in the industry- knowledge / powers of persuasion/ an super easy to converse with - a true super star
February 17, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Very helpful
Very helpful. Tried various companys that may have availability. Met our requirements. Gave us all information relevant to the holiday.
February 16, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
George the members of staff at Hays…
George the members of staff at Hays travel who I dealt with was brilliant even though I kept changing my mind and dates,even when I left and came back he was great picked where we left off and got the booking sorted!
February 1, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Very welcoming when we walked into the…
Very welcoming when we walked into the shop, the chap that spoke to us was excellent very helpful and trustworthy and went above and beyond. We ended up booking two holidays.😂
February 15, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
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