We have used Hay's previously and so, as we considered taking a holiday, it was the first place to start. We sat with Steve, (Poole branch), who examined our criteria, gave us a number of options and... See more
Company replied
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See what reviewers are saying
We saw skyi and she was absolutely amazing she helped us with everything we needed to know and needed to book she made sure we had a brilliant holiday to go on and we will be back in to see her again... See more
Myself and two friends decided we wanted to have a short break away in Krakow next year. We spoke with our go to friend Julie in Hays Poole and as usual she went above and beyond for us and we now h... See more
Company replied
We intended to discuss ideas and throw around suggestions for a holiday departing from Bournemouth. One thing led to another and the lovely lady Skye booked us exactly the holiday we were after, incl... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Dolphin Centre, BH15 1SR, Poole, United Kingdom
- 01202 672992
4.9
Excellent
1K reviews
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We had excellent service from Fiona in…
We had excellent service from Fiona in the Poole office. She made the booking process easily understandable with clear and concise communication.
March 30, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Very efficient
Very efficient, knowledgeable service, as we've come to expect from Hay's. Will always come back.
March 22, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Tom who we booked with is always the…
Tom who we booked with is always the one we go to....realy knowledgeable and engaging in all aspects of holiday enquiries ...not at all pushy but helpful and friendly ....top bloke
March 29, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
julie was helpfull as always and is a…
julie was helpfull as always and is a pleasure to talk too.
March 29, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Julie was excellent as are all the…
Julie was excellent as are all the staff there. Julie managed to get us a better deal than what we thought we were going to get. Brilliant
March 28, 2026
Reply from Hays Travel - Poole
Thankyou very much for your comments.
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Fiona your sales lady was extremely…
Fiona your sales lady was extremely helpful with a lovely friendly manner
March 21, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
First class service
Kind and Helpful staff nothing is to much trouble.Would highly recommend Hays
March 19, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Service by Tom was excellent and we…
Service by Tom was excellent and we felt very confident in our booking.
March 15, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
very efficient and helpful
March 16, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
A friendly and professional team
We were impressed by the professionalism of the staff and in a friendly manner to the customer.
March 5, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
My agent was Connor in the poole office…
My agent was Connor in the poole office he was very helpful and polite. He helped me find the best deal and price. He should have a gold star for all his work.
March 6, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Fiona our agent was very helpful and…
Fiona our agent was very helpful and pleasant, despite there being a very a rude customer in the place at the time all the staff handled it well and were apologetic for his behaviour even though it was not there fault, all in all a great service as usual 5 ⭐️⭐️⭐️⭐️⭐️
March 8, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Steve was hugely helpful
Steve took lots of time to ensure we had the best holiday and cabins for us.
We will be back to book again
March 8, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Tom the deputy manager was excellent
Tom the deputy manager was excellent. he helped us with our booking, explained everything and we were not rushed. can't recommend him enough if you need help or advice.
March 7, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Great service from Hays Travel in Poole
I always book my holidays with Julie at Hays Travel in Poole. I wouldn't go anywhere else. On this occasion (and it has happened previously, as well) Julie booked my cruise out of her usual working hours. Nothing is too much trouble for her and she will go out of her way to help.
March 5, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
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