We have used Hay's previously and so, as we considered taking a holiday, it was the first place to start. We sat with Steve, (Poole branch), who examined our criteria, gave us a number of options and... See more
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Myself and two friends decided we wanted to have a short break away in Krakow next year. We spoke with our go to friend Julie in Hays Poole and as usual she went above and beyond for us and we now h... See more
Company replied
We intended to discuss ideas and throw around suggestions for a holiday departing from Bournemouth. One thing led to another and the lovely lady Skye booked us exactly the holiday we were after, incl... See more
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Fiona offered us options and made us aware of all the services avaliable and finally made our booking. Very cheerful, knowledgeable and a credit to the company.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Dolphin Centre, BH15 1SR, Poole, United Kingdom
- 01202 672992
4.9
Excellent
1K reviews
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We had just been let down by another travel company
We had just been let down by another travel company after they change are hotel three tlmes in the space of month.so we went to hays travel and talk to a lovely lady called Lydia see was so helpful and shorted out a gluten free hotel. Thankyou
April 18, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Friendly
Friendly, listening to what I wanted. Always checking and advising of best option and price.
April 25, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
We saw Julie in pooles hays travel she…
We saw Julie in pooles hays travel she is so very helpful and always tries to get us a good deal .Never in a hurry to serve us and to be honest I wouldn't want to see anyone else in there .
April 23, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Fiona dealt with my booking with ease
Fiona dealt with my booking with ease & confidence. Use Hays for all my cruise holidays.
April 23, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
The young lady was very helpful
The young lady was very helpful, nothing was too much trouble and took time to go through everything at my pace.
April 23, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Satisfaction
Always satisfied with a member of staff name Julie very helpful at all time no complaints either thank you 😉
April 23, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Great friendly service
Connor, who dealt with us was ever so helpful. He listened to our questions and did his utmost to answer all our queries.
April 18, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Julie the holiday rep in poole was very…
Julie the holiday rep in poole was very helpful and informative on making our right choice of an upcoming cruise . Will definitely use Julie again when making a future cruise .
April 17, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Booking
I popped in a few days before I booked my trip and was delt with by Stephen.He was very professional and I could tell he wanted me to have the trip that I wanted he cared it felt that way to me so only to happy to book with him .
April 16, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Very pleasant and knowlegable
April 10, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Excellent
Very pleasant, helpful wanted to get the best holiday for us.
Not rushed ,professional and excellent customer service
April 14, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
i liked the personal service
April 14, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Went into Poole Branch and was greeted…
Went into Poole Branch and was greeted by Julie felt so at ease with her ,answered all my questions could tell she had many years of experience and so professional.Went home with information brochure included (rare these days) so I could chat to hubby and phoned Julie a couple of days later and booked our Cruise Hays Travel are so lucky to have her a brilliant member of the Hays Team
April 14, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Great trip to Cyprus
Helpful staff at Poole branch when we booked. Great hotel & resort. Locals were very welcoming & friendly
February 19, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
I was a bit anxious about booking my…
I was a bit anxious about booking my airfares to Scotland. It's been a while since I've flown anywhere.George was calm and patient with me. He was very efficient. I would definitely use Hays Travel again for booking future holidays.
March 27, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
We had excellent service from Fiona in…
We had excellent service from Fiona in the Poole office. She made the booking process easily understandable with clear and concise communication.
March 30, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Very efficient
Very efficient, knowledgeable service, as we've come to expect from Hay's. Will always come back.
March 22, 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
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