Lee was so professional and tried so many options to get the right holiday for us.Excellent Customer Service Absolutely brilliant. Unlike the experience in Hayes Travel Agency in Armagh which was te... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lee was extremely helpful and patient. Nothing was too much trouble even though our booking wasn't straight forward. I will definitely use Hays travel in the future.
Company replied
The lady who dealt with us was so professional and knowledgeable. She put us at ease and made the whole process very easy. There were only two staff members on duty due to illness and holidays which m... See more
Company replied
Karen was so helpful and did everything possible to ensure that she found us our perfect accommodation for our holiday to Majorca. After searching for us she found the perfect place and we were very h... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4 Magowen West, BT62 3PG, Portadown, United Kingdom
- 02838867424
4.9
Excellent
450 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hays travel Portadown
I dealt with Karen who was very helpful in helping me book a cruise and very professional and friendly in her Attitude during the whole process Thanks 👍🏽
February 12, 2026
Reply from Hays Travel - Portadown
Thank you for your lovely feedback
Reply from Hays Travel - Portadown
Thank you for your lovely feedback
Representive pulled out all stops to…
Representive pulled out all stops to find me the cheapest deal
January 30, 2026
Reply from Hays Travel - Portadown
Thank you for your lovely feedback
Natasha was very helpful and listened…
Natasha was very helpful and listened to what we wanted from our holiday. She was a pleasure and nothing was any trouble for her.
February 8, 2026
Reply from Hays Travel - Portadown
Thank you for your lovely feedback
Great service
Karen ( assistant manager) , very professional and understanding of our needs , nothing was too much bother
February 7, 2026
Reply from Hays Travel - Portadown
Thank you for your lovely feedback
The travel consultants in the Portadown…
The travel consultants in the Portadown shop definitely go out of their way to give you the personal touch and give you thebest options to suit my disabilities.
Very knowledgeable about what they do.
February 6, 2026
Reply from Hays Travel - Portadown
Thank you for your lovely feedback
A very warm and friendly welcome as…
A very warm and friendly welcome as soon as we entered the premises. We dealt with Karen who was extremely helpful and willing to spend time with us as we discussed various options for our holiday.
February 5, 2026
Reply from Hays Travel - Portadown
Thank you for your lovely feedback
Correspondence was very efficient and…
Correspondence was very efficient and emails were answered promptly.
January 27, 2026
Reply from Hays Travel - Portadown
Thank you for your lovely feedback
Brilliant team, well done
We have used hays travel before and each time our experience gets better, the team go out of their way to provide us with the best offer possible, Sonje went over and above in securing us another week in the sun, very friendly and easy to deal with, offering many alternatives to get us the best holiday.well done to the Portadown branch
January 25, 2026
Reply from Hays Travel - Portadown
Thank you for your lovely feedback
The lady who served us was so helpful…
The lady who served us was so helpful and so friendly which meant a lot to us
January 31, 2026
Reply from Hays Travel - Portadown
Thank you for your lovely feedback
Love Karen at Hays Travel Portadown
Love Karen. She is so friendly and goes the extra mile to make sure we book the holiday we want. Very professional and brilliant at her job
January 27, 2026
Reply from Hays Travel - Portadown
Thank you for your lovely feedback
Booked with Karen in Portadown
Booked with Karen in Portadown and as ever her help and experience is above and beyond.
January 27, 2026
Reply from Hays Travel - Portadown
Thank you for your lovely feedback
Spoke with Karen she was extremely…
Spoke with Karen she was extremely helpful giving advice on various holiday options, would highly recommend and will definitely use them again.
January 23, 2026
Reply from Hays Travel - Portadown
Thank you for your lovely feedback
Natasha in Portadown is exceptional at…
Natasha in Portadown is exceptional at helping me get the best trip for me and my daughter. She listens and sources exactly the best options. All organised, booked and checked in. It’s a one stop for me and only place I would use for my next trips.
Thank you Natasha
January 24, 2026
Reply from Hays Travel - Portadown
Thank you for your lovely feedback
Reply from Hays Travel - Portadown
Thank you for your lovely feedback
They girls in Hays travel Portadown…
They girls in Hays travel Portadown made our booking quick and easy . Nothing is to much trouble for any of the girls and their personalities are so warm and friendly . Would recommend all day every day to book with Hays Travel Portadown for a great friendly service . Keep it up girls
January 16, 2026
Reply from Hays Travel - Portadown
Thank you for your lovely feedback
Holiday by Phone.
Charlene was very pleasant and easy to talk to. Everything sorted over the phone quickly and efficiently.
January 15, 2026
Reply from Hays Travel - Portadown
Thank you for your lovely feedback
Charlene was very helpful in getting…
Charlene was very helpful in getting our booking sorted.
January 15, 2026
Reply from Hays Travel - Portadown
Thank you for your lovely feedback
Reply from Hays Travel - Portadown
Thank you for your lovely feedback
Too me personally an excellent job by all
Too me personally. I thought the help and advice with all the information in booking my holiday was excellent. The staff in the hays travel agency were so friendly and helpful. I wouldn't say a bad thing about them
January 16, 2026
Reply from Hays Travel - Portadown
Thank you for your lovely feedback
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.