Lee was so professional and tried so many options to get the right holiday for us.Excellent Customer Service Absolutely brilliant. Unlike the experience in Hayes Travel Agency in Armagh which was te... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lee was extremely helpful and patient. Nothing was too much trouble even though our booking wasn't straight forward. I will definitely use Hays travel in the future.
Company replied
The lady who dealt with us was so professional and knowledgeable. She put us at ease and made the whole process very easy. There were only two staff members on duty due to illness and holidays which m... See more
Company replied
Karen was so helpful and did everything possible to ensure that she found us our perfect accommodation for our holiday to Majorca. After searching for us she found the perfect place and we were very h... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4 Magowen West, BT62 3PG, Portadown, United Kingdom
- 02838867424
4.9
Excellent
450 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charlene did an amazing job getting me…
Charlene did an amazing job getting me and my friend such a good deal. Thank you Charlene
January 17, 2026
Reply from Hays Travel - Portadown
Thank you for your lovely feedback
Clear,patient explanation
The assistant was really nice and helpful. I believe her name was Sonia.
January 16, 2026
Reply from Hays Travel - Portadown
Thank you for your lovely feedback.
The lady who done the booking for me…
The lady who done the booking for me was very helpful and went all the way to get what I wanted and was able to advise me on different things to do with the booking
January 16, 2026
Reply from Hays Travel - Portadown
Thank you for your lovely feedback
Reply from Hays Travel - Portadown
Thank you for your lovely feedback.
Great well pleased
January 3, 2026
Reply from Hays Travel - Portadown
Thank you for your lovely feedback.
No waiting around Fist time booking a…
No waiting around Fist time booking a holiday and the agent was very helpful and truthful
January 8, 2026
Reply from Hays Travel - Portadown
Thank you for your lovely feedback.
Reply from Hays Travel - Portadown
Thank you for your lovely feedback.
Karen in hays travel portadown takes…
Karen in hays travel portadown takes time to go. Thought every. detail with you couldn’t ask for more
December 28, 2025
Reply from Hays Travel - Portadown
Thank you for your lovely feedback.
The agent was very helpful and had our…
The agent was very helpful and had our booking completed by the time we left.
January 3, 2026
Reply from Hays Travel - Portadown
Thankyou for your lovely feedback.
Reply from Hays Travel - Portadown
Thankyou for the lovely feedback.
I have booked many holidays over the…
I have booked many holidays over the past years but I have to say that Natasha in the portadown branch has certainly far outshined any of my experiences she was totally dedicated to my husband and I in insuring that we chose the ideal holiday for my family She certainly is a great asset to the Hays team I will definitely recommend her to others for her dedication to her job she is definitely a people’s person .I look forward to to my holiday in Torremolinos in July thanks to Natasha
December 31, 2025
Reply from Hays Travel - Portadown
Such a lovely review, thank you so much.
It was an absolute pleasure to help you book your family holiday :)
Theymy joliday were very friendly and helpful and…
They were very friendly and helpful and in formative
December 29, 2025
Reply from Hays Travel - Portadown
Thank you for the lovely feedback :)
A welcoming store
A welcoming store, Sonja was so helpful, friendly and knowledgeable and Natasha too. Trusted them to book my holiday for me and my family
December 20, 2025
Reply from Hays Travel - Portadown
We're so happy to hear that you found our store welcoming Tina and our team helpful. Thank you for trusting us to book your family holiday; we appreciate it!
Second holiday I’ve booked this year…
Second holiday I’ve booked this year with them, always hassle free and will be back to book again
December 17, 2025
Reply from Hays Travel - Portadown
We're happy to hear that your booking experiences have been hassle-free! Thank you for your continued trust, and we look forward to assisting you again.
Staff are very friendly and helpful
Staff are very friendly and helpful
Very willing to discuss options and give reviews of locations etc
December 9, 2025
Reply from Hays Travel - Portadown
We appreciate you sharing your experience with us! We are so happy to hear that our team was able to help you explore your options.
Very helpful and friendly.
November 26, 2025
Reply from Hays Travel - Portadown
Thank you for the lovely feedback
Booked our holiday yesterday on the…
Booked our holiday yesterday on the phone with Sonya in Hays Portadown Branch She was really nice and very professional Was a pleasure to book with her
November 27, 2025
Reply from Hays Travel - Portadown
Thank you for the lovely feedback
Very helpful staff
Very helpful staff who delivered the holiday I wanted at a competitive price.
November 27, 2025
Reply from Hays Travel - Portadown
Thank you for the lovely feedback
Great service and after a tricky…
Great service and after a tricky request, Karen and Tasha got everything sorted ASAP! 10/10 would recommend
November 9, 2025
Reply from Hays Travel - Portadown
Thank you for your Lovely feedback 😊
The staff was friendly and very helpful…
The staff was friendly and very helpful and asked a lot of questions to get the right holiday
November 1, 2025
Reply from Hays Travel - Portadown
Thank you for your lovely feedback 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.