Trina, the travel consultant who handled my booking, has been fantastic. I first enquired about booking this cruise several months ago and she has kept me informed right up to and including yesterday... See more
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Great booking service from a great travel team advisers.allways come away with a big smile on your face from the excellent service always received. From Ray&BARRY. Thank you to all the Portsmouth... See more
Company replied
The staff was really helpful and listened carefully to what we wanted and explained the choices to us. The customer service we received from the Portsmouth branch of Hays Travel was outstanding.
Jonathan is an absolute star! Friendly, approachable, and always happy to help, he made everything feel easy from start to finish. Nothing was too much trouble, and he kept things relaxed while stil... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 Cascades, PO1 4RJ, Portsmouth, United Kingdom
- 02392988147
4.9
Excellent
883 reviews
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Easy very helpful
November 30, 2025
Reply from Hays Travel - Portsmouth
Thank you so much for the 5-star review! We’re glad to hear everything was easy and helpful. We appreciate you choosing us and look forward to helping you again!
-The Hays Travel Portsmouth Team :)
Trina was so helpful.
Trina was so helpful and knowledgeable about the trip I wanted to book.
She made it seem so simple and easy.
We were even able to book the seats on the planes a year in advance. Brilliant. Thank you.
November 20, 2025
Reply from Hays Travel - Portsmouth
Thank you so much for your kind words! I’m thrilled to hear that Trina was able to make the booking process smooth and stress-free for you. It’s wonderful that you were able to secure your seats well in advance—she’ll be happy to know her help made a difference. Wishing you an amazing trip!
Great experience
Sam was very friendly and professional.
We got the holiday that what we wanted Very happy customers.
November 18, 2025
Reply from Hays Travel - Portsmouth
Thank you for your lovely feedback. Glad we could assist in booking your dream holiday :)
Reply from Hays Travel - Portsmouth
Thank you for the 5 stars and your review :) Courtney
Reply from Hays Travel - Portsmouth
Thank you for your kind words! We're so glad to hear that the staff made your experience pleasant and helpful. Courtney
The very best customer care by Chloe
Chloe give amazing customer care,she listens to what our holiday needs were.Chloe was prompt at finding us the right package.We have had her help at booking our holidays for the last 3 years and this is the 7 th holiday booked through Chloe at Hays travel Portsmouth.we won’t go anywhere else
November 7, 2025
Reply from Hays Travel - Portsmouth
Thank you so much for your lovely review! It’s always a pleasure helping you find the perfect holiday, and I really appreciate your continued trust over the years. I’m so glad you’re happy with the service and can’t wait to help you plan your next getaway! Chloe
I was very happy with the service and…
I was very happy with the service and the great staff, thank you.
November 6, 2025
Reply from Hays Travel - Portsmouth
Thank you for your 5 stars and lovely review! Josie :)
Effortless booking of my holiday
Effortless booking of my holiday. Chloe was extremely helpful and informative every step of the way, made the whole booking process very easy and quick. Would certainly use chloe and her team for booking future holidays.
November 5, 2025
Reply from Hays Travel - Portsmouth
Thank you so much, Jay! We’re delighted to hear that Chloe made your booking experience so smooth and enjoyable. We really appreciate your kind words and look forward to helping you with your next holiday! ✨🌴
The friendly welcome
The friendly welcome, and the professional way we where dealt with. Been using hays travel for a couple of years, outstanding service every time. Thank you Josie for sorting us out quickly and efficiently 👍
November 3, 2025
Reply from Hays Travel - Portsmouth
Thank you so much for your lovely review! We’re so glad you’ve had great experiences with us over the years. We truly appreciate your loyalty and look forward to helping you plan your next trip! Josie :)
They listen to what you want
It was a cheap and cheerful holiday with easy jet that we wanted. I was put at ease that it didn't matter how much or how cheap our holiday was, we were going to get great customer service.
It didn't matter if we changed our minds on the date and moved it back ( so sorry!)
Everything I asked for was done to the letter! Including requests of what room I wanted (fingers crossed).
It was a wonderful experience and will definitely go back and book my holidays from this company in future, why did I put up with poor customer service for so long from another company???!!!
Shout out to our travel agent COURTNEY, you were wonderful
November 3, 2025
Reply from Hays Travel - Portsmouth
Thank you so much for your lovely feedback! We’re thrilled to hear you had such a positive experience and that Courtney made everything so easy for you. We’ll be sure to pass on your kind words to her. We look forward to helping you plan your next getaway! ✈️🌞 Kind regards Chloe
Great service
Great service, Chloe was really helpful, will always go to Hays Travel.
November 1, 2025
Reply from Hays Travel - Portsmouth
Thank you so much for your lovely feedback! I’m really glad I could help, and it means a lot to know you had a great experience. Hope to see you again soon at Hays Travel! Chloe
Helpful and friendly
Jonathan was extremely friendly and helpful and we got through the booking process quickly and efficiently. I got everything i asked for and will be back in touch when im ready to book excursions for my cruise!! Thank you Hays/Jonathan!!
October 31, 2025
Reply from Hays Travel - Portsmouth
ChatGPT said:
Thank you so much, Leisa! 🌟 We’re delighted to hear Jonathan made your booking experience smooth and enjoyable. We can’t wait to help you plan your cruise excursions when the time comes — have a fantastic trip! 🚢✨ Kind regards Chloe
Reply from Hays Travel - Portsmouth
Thank you for taking the time to send us your lovely feedback. Kind regards, Chloe :)
A friendly welcome (Chenise)
A friendly welcome (Chenise), polite and helpful.
But on checking the flight details and price when I got home I found it £500 cheaper by going direct to the Airline. I now understand that Hays Travel do not deal direct with the Airlines. This is not a slight on Chenise. Cancellation is not an option as it is almost the same amount as the difference.
October 28, 2025
Reply from Hays Travel - Portsmouth
Thank you for taking the time to share your feedback. We’re really pleased to hear that Chenise gave you a friendly and helpful welcome — we’ll be sure to pass your comments on to her. We’re sorry to hear about your concerns regarding pricing and appreciate you bringing this to our attention. Our aim is always to offer competitive prices along with the reassurance and support of booking through a trusted travel agent. Courtney
Looking for an theatre break with an overnight stay in London
The shop was very welcoming and the member of staff was very friendly and helpful and understood exactly what I was looking for. Thank you
October 28, 2025
Reply from Hays Travel - Portsmouth
Thank you so much for your lovely feedback! We're delighted to hear you had such a positive experience in our shop and that our team helped you find the perfect London theatre break. We hope you have a wonderful time at the show and enjoy your stay!
Excellent service from Chole
Excellent service from Chole, she was helpful, answered all the questions we asked, nothing was too much trouble.
Having face to face contact has restored my faith in booking holidays rather than on line , where you cannot speak to a person. Thank you
October 27, 2025
Reply from Hays Travel - Portsmouth
Hi David,
Thank you so much for your lovely review! It was a pleasure helping you with your holiday plans, and I’m so glad you enjoyed the face-to-face experience. I really appreciate your kind words and hope you have an amazing trip!
Best wishes,
Chloe – Hays Travel Portsmouth ✈️😊
The staff were lovely and friendly…
The staff were lovely and friendly really helpful took their time for me to get the right holiday for me and my girls.
October 25, 2025
Reply from Hays Travel - Portsmouth
Thank you so much for your lovely feedback! We’re delighted to hear that our team made you feel welcome and helped you find the perfect holiday for you and your girls. We really appreciate you taking the time to share your experience and hope you all have an amazing trip!
-The Hays Travel Portsmouth Team :)
Absolutely brilliant as always
Absolutely brilliant as always. Trina is a diamond, nothing too much bother for her. Even with all the questions and quotes backwards and forwards.
Always get there in the end.
Thank you so much 😊
October 24, 2025
Reply from Hays Travel - Portsmouth
Thank you so much for your lovely words! 😊 I’m really glad everything worked out and that you’re happy with my service. Trina
Courtney was very helpful and explained…
Courtney was very helpful and explained everything to us we recommend hays travel
October 23, 2025
Reply from Hays Travel - Portsmouth
Thank you so much for your lovely feedback! I’m really glad I could help. Courtney
Excellent
Excellent. Sam was helpful, friendly and efficient. She did everything possible to help me plan my holiday. As I'm going to Canada she reminded me to get a visa.
October 23, 2025
Reply from Hays Travel - Portsmouth
Thank you for the lovely review. We hope you have a lovely time :) Many Thanks, Sam
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