I did a last-minute holiday this year, but I’ve always gone through Hays I booked through commercial Road in Portsmouth using Jonathan and he was amazing like all your staff they all recommended Re... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would like to thank all of your staff for all of there help in booking are holiday especialy Carli as see went above and beyond to get what we required and look forward to use ing you again... See more
Company replied
I have always buy travel insurence with Hays I always buy the gold status but I think it is getting expensive is because of my age as I am 62 this year. Ifeel that there should be a set price for old... See more
Company replied
Jonathan is an absolute star! Friendly, approachable, and always happy to help, he made everything feel easy from start to finish. Nothing was too much trouble, and he kept things relaxed while stil... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 Cascades, PO1 4RJ, Portsmouth, United Kingdom
- 02392988147
4.9
Excellent
863 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
10/10 experience
Chloe went above and beyond to check all options. We did go back and forth a bit as the group kept changing their mind but Chloe was so patient and nothing was too much trouble. She also got us the best deal as was able to price match what we found online. Thank you so much Chloe x
August 15, 2026
we were given a warm welcome and guided…
we were given a warm welcome and guided through the booking process with ease
August 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I would like to thank all of your staff…
I would like to thank all of your staff for all of there help in booking are holiday especialy Carli as see went above and beyond to get what we required and look forward to use
ing you again
Thank you
Mr B Lawrence.
.
August 14, 2026
Reply from Hays Travel - Portsmouth
Brian Lawrence,
Thank you so much for your wonderful 5-star review! We are absolutely delighted to hear that our team provided such excellent assistance with your holiday booking. It's especially rewarding to know that one of our colleagues went above and beyond to meet your requirements. We truly appreciate your kind words and look forward to helping you again in the future.
Kind Regards
Hays Travel
Very helpful member of staff
Very helpful member of staff, explained everything really well. Cup of coffee included .All sorted and ready to go.
Thanks!
August 13, 2026
Reply from Hays Travel - Portsmouth
Rob,
Thank you for your wonderful review! We are so pleased to hear that everything was explained well and that you were ready to go. We appreciate your kind words.
Kind Regards
Hays Travel
The staff were friendly professional…
The staff were friendly professional and helpful.
August 2, 2026
Reply from Hays Travel - Portsmouth
Sithabile Ncube,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our staff to be friendly, professional, and helpful. Your feedback is greatly appreciated.
Kind Regards
Hays Travel
Was very happy with Molly who booked…
Was very happy with Molly who booked are cruise for next year very helpful and friendly .
August 8, 2026
Reply from Hays Travel - Portsmouth
Mr Elliott,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was very helpful and friendly while booking your cruise for next year. We appreciate your feedback!
Kind Regards
Hays Travel
I did a last-minute holiday this year
I did a last-minute holiday this year, but I’ve always gone through Hays I booked through commercial Road in Portsmouth using Jonathan and he was amazing like all your staff they all recommended Regente in Benidorm .
It has met our every need.
Would return here
Thank you
August 3, 2026
Reply from Hays Travel - Portsmouth
Thank you for your wonderful review! We are so pleased to hear that you experienced great customer service.
Kind Regards
Hays Travel
Great booking service the team were…
Great booking service the team were very helpful. They have the time to help you to choose the cruise ship and the wonderful destination anywhere in the world. A big thank you to all the hays Travel team at Portsmouth shop.Ray & BARRY. Southsea.
August 4, 2026
Reply from Hays Travel - Portsmouth
Thank you so much for leaving such kind feedback, we truly appreciate it!
Kindest regards,
Hays Travel Portsmouth
Reply from Hays Travel - Portsmouth
Thank you so much for your review! We are delighted to hear that you had such a positive experience with our service.
Hays Travel Portsmouth
Purchasing Travel insurance
I have always buy travel insurence with Hays I always buy the gold status but I think it is getting expensive is because of my age as I am 62 this year. Ifeel that there should be a set price for older people or alot chance it going without insurance . Eventually I will be looking for expats insurence as I will be moving to Thailand in the future.
August 1, 2026
Reply from Hays Travel - Portsmouth
Thank you for your 5 Star Review :)
Very knowledgeable and young lady was…
Very knowledgeable and young lady was so helpful
August 2, 2026
Reply from Hays Travel - Portsmouth
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team member to be knowledgeable and very helpful. Your kind words are greatly appreciated.
Chloe is more than helpful
Chloe is more than helpful, amazing time sorting out my holiday, I've said this before, Chloe,goes all out,above and beyond, Chloe is a credit to your company .All staff at Portsmouth branch are nice and friendly.
July 31, 2026
Reply from Hays Travel - Portsmouth
Thank you so much for your wonderful feedback! We are so pleased to hear that our staff were helpful and knowledgeable, and that we could help you book the perfect holiday. We appreciate your kind words.
First class service
Once again I'm delighted to say "outstanding" and one recommendation I'm pleased to pass on to my friends.Wll done Hays travel and the team in cascades Portsmouth
July 21, 2026
Reply from Hays Travel - Portsmouth
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience and are happy to recommend us to your friends.
Hays Travel Portsmouth
Professional staff
Sam was very professional and listened to what we required from our holiday and delivered everything we wanted exactly , including flight times , hotel requirements, and finally cost.Very grateful and happy.
July 27, 2026
Reply from Hays Travel - Portsmouth
Thank you so much for taking the time to leave such kind feedback.
We really appreciate it!
Hays Travel Portsmouth
Last minute family holiday
Chenise quickly understood the type of holiday I was looking for ( champagne taste, lambrini budget) at short notice and patiently found what I was hoping for, the booking was dealt with efficiently and personably
July 22, 2026
Reply from Hays Travel - Portsmouth
Angela,
Thank you for your wonderful review! We are so pleased that we were able to quickly understand your holiday preferences and find exactly what you were hoping for. We appreciate your kind words about our efficient and personable service.
Kind Regards
Hays Travel
Was trying to book online for a stag do…
Was trying to book online for a stag do . Was getting stressed as it wasn't easy. Decided to pop into shop instead . Went to Chloe, and she asked a few questions, then came up with a great break . She was more than helpful and it was sorted very quickly. Great service.
July 21, 2026
Reply from Hays Travel - Portsmouth
colin mead,
We're so pleased to hear that our colleague was able to assist you in booking your stag do, especially after your initial difficulties online. It's wonderful to know that you received great service and that everything was sorted quickly for you.
Kind Regards
Hays Travel
easy to deal with great information
June 29, 2026
Reply from Hays Travel - Portsmouth
Thank you for your wonderful 5-star review! We are so pleased to hear that you found us easy to deal with and that you received great information.
Kind Regards
Hays Travel
Reply from Hays Travel - Portsmouth
Hi Andrew,
Thank you so much for this :)
Kindest regards,
Hays Travel Portsmouth
the consultants were helpful
the consultants were helpful, cheerful, patient and very well informed particularly Johnathan.
very easy to ask questions, clear pricing and open invitation to go back and they will sort other things out
great customer service
July 13, 2026
Reply from Hays Travel - Portsmouth
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such helpful and informative service, making it easy for you to ask questions and understand everything. We look forward to assisting you again in the future!
Kind Regards
Hays Travel Portsmouth
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.