The staff was really helpful and listened carefully to what we wanted and explained the choices to us. The customer service we received from the Portsmouth branch of Hays Travel was outstanding.
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Brilliant service again as usual from start to finish . Samantha listened to want holiday we wanted to book and found as a cheaper deal . The process was completely stress free . Thank you Sam... See more
Company replied
I popped into ask about holidays , especially last minute as I tried to book a holiday in April but was booked in for 2 surgeries . I spoke to Chloe Read , the shop manager who id spoken to a few mont... See more
Company replied
Jonathan is an absolute star! Friendly, approachable, and always happy to help, he made everything feel easy from start to finish. Nothing was too much trouble, and he kept things relaxed while stil... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 Cascades, PO1 4RJ, Portsmouth, United Kingdom
- 02392988147
4.9
Excellent
880 reviews
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All our questions were answered there…
All our questions were answered there was no pressure for add ons.
Everyone is friendly.
This is the second holiday we’ve booked and it won’t be the last.
July 2, 2026
Reply from Hays Travel - Portsmouth
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with us and that you'll be back again.
Kind Regards
Hays Travel Portsmouth
Hays travel are amazing
Hays travel are amazing. They are welcoming and very helpful they go above and beyond with their service.
The staff are outstanding and knowledgeable in what they know.
July 5, 2026
Reply from Hays Travel - Portsmouth
Thank you for your wonderful feedback! We are so pleased to hear that our team was welcoming, helpful, and went above and beyond with their service.
Kind Regards
Hays Travel Portsmouth
Best staff ever
Jonathan is amazing...he always finds us the right holiday and gets us the best deal....fantastic staff..we never go anywhere else for our travel needs.x
July 4, 2026
Reply from Hays Travel - Portsmouth
sara crichton,
Thank you for your wonderful review! We are so pleased to hear that you consistently have such a positive experience when booking your holidays with us. We truly appreciate your loyalty!
Kind Regards
Hays Travel
Reply from Hays Travel - Portsmouth
Thank you for your 5 stars and lovely review :)
Another five star review for hays…
Another five star review for hays travel Portsmouth. This time great customer service from Kai, nothing too much bother for him. A fantastic cruise booked.
June 25, 2026
Reply from Hays Travel - Portsmouth
We are so pleased to hear you had such a positive experience with our team. We appreciate your kind words and are glad we could book a fantastic cruise for you.
Kind Regards
Hays Travel
Amazing service and helped book with ease…
We went in to enquire about cruise in 2026 and the staff were so helpful and accommodated our needs and were furthermore accommodating when we went back to the shop having chose to move down two floors on the ship it was such a great trip we had too. So much so that we’ve booked another one that will be overseen by hays too.
June 20, 2026
Reply from Hays Travel - Portsmouth
Thank you for sharing your wonderful experience! We are so pleased to hear our team was helpful and accommodating. We are delighted you've booked another trip with us.
Kind Regards
Hays Travel Portsmouth
I've booked with hays before ..the…
I've booked with hays before ..the staff are very knowledgeable and found us a great deal within our budget always freindly and happy to help ..making our holiday stress free and if there any issues they're always there to help
June 13, 2026
Reply from Hays Travel - Portsmouth
Tracy Revill,
Thank you for your wonderful feedback! We are so pleased to hear that our team consistently provides knowledgeable and friendly service, helping you find great deals and ensuring stress-free holidays.
Kind Regards
Hays Travel
Happy Experience
Hi there, Kai was the young man that helped me with my ticket, he was helpful friendly and professional, l was very pleased with the service l got, hes a very pleasant young man.
Kind regards
Carol
June 7, 2026
Reply from Hays Travel - Portsmouth
Margaret Carol,
We're so glad to hear you had such a positive experience with our team member. We appreciate you sharing your kind words!
Kind Regards
Hays Travel
The stuff was very friendly and done…
The stuff was very friendly and done everything for us and sorted out everything from booking to parking and flight seats for us and was very polite and explained everything to us so we where satisfied by the time we left the shop
June 6, 2026
Reply from Hays Travel - Portsmouth
We are so pleased to hear about your positive experience with us. It's wonderful to know our team provided such helpful and polite assistance. Thank you for your kind words!
Kind Regards
Hays Travel Portsmouth :)
Reply from Hays Travel - Portsmouth
Hi Kirsty,
Thank you so much for taking the time to leave such kind feedback.
We really appreciate it!
Kindest regards,
Hays Travel Portsmouth
Warm wonderful welcome from Chenise who…
Warm wonderful welcome from Chenise who sorted my request for Airline travelling to the USA in no time at all. Great Service and I’m sure to seek your help again. And recommend Hays Travel to all my friends. Thanks. DJ
June 11, 2026
Reply from Hays Travel - Portsmouth
Hi DJ,
Ahh this is so kind - thank you so much!
We hope you have the best time in the USA.
Kindest regards,
Hays Travel Portsmouth
Great assistance from the travel agent.
Great assistance from the travel agent.
Came out with exactly what we wanted.
June 6, 2026
Reply from Hays Travel - Portsmouth
Hi Angela,
Thank you so much for such kind feedback!
We truly appreciate it.
Kindest regards,
Hays Travel Portsmouth
Such excellent service
Very experienced, knowledgeable and friendly staff at Portsmouth office. They are so helpful. It makes booking a holiday a very pleasant experience for us.
June 5, 2026
Reply from Hays Travel - Portsmouth
Thank you so much for your lovely review.
Have a wonderful time!
Regards,
Sam
Really helpful staff explained…
Really helpful staff explained different options and answered all our questions
May 30, 2026
Reply from Hays Travel - Portsmouth
We're delighted our team provided excellent service and successfully assisted you. Thank you for your kind words.
Kind Regards
Hays Travel Portsmouth
Had a great experience
Had a great experience, Carli was fantastic provided a great service and my Mrs and I are buzzing for a safari trip to South Africa.
May 31, 2026
Reply from Hays Travel - Portsmouth
We're so pleased Carley provided great service and you are excited for your safari! We appreciate your kind words and lovely review!
Kind Regards
Hays Travel Portsmouth
Chemise was excellent
Chemise was excellent, from explaining everything from looking for a cruise for me from beginning to the end, explained everything and always with a smile she's a credit to your shop
May 26, 2026
Reply from Hays Travel - Portsmouth
Thank you for your wonderful feedback! We are so pleased to hear about your positive experience and appreciate you sharing it with us.
Kind Regards
Hays Travel Portsmouth
Friendly staff always helpful go out of…
Friendly staff always helpful go out of their way to find you the perfect holiday the booking process was good read out everything from the hotel and showed the map where the hotel was and places to visit
May 30, 2026
Reply from Hays Travel - Portsmouth
We are so pleased to hear our team went above and beyond to find your perfect holiday. Thank you for your wonderful feedback!
Kind Regards
Hays Travel Portsmouth
Reply from Hays Travel - Portsmouth
Thank you for your 5 star review :)
Friendly and Professional
Staff were helpful. Professional, understanding and patient. Simplified things to make it easy for us to understand
May 29, 2026
Reply from Hays Travel - Portsmouth
Thank you so much for leaving such a kind review! We are so pleased we were able to help you.
Kindest regards,
Hays Travel Portsmouth
Absolutely amazing couldn’t ask for…
Absolutely amazing couldn’t ask for better service. I’m not gonna go any holiday brochure only travel haze and Sam is an inspirational. She’s made my day. I can’t put him where a happy I am and excited. I am for my holiday for next year. Thank you Sam.🩷
May 28, 2026
Reply from Hays Travel - Portsmouth
We are so happy to hear about your amazing experience and excitement for your upcoming holiday! We appreciate your kind words and 5 Star Review.
Best Regards,
Hays Travel Portsmouth Team :)
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