The staff was really helpful and listened carefully to what we wanted and explained the choices to us. The customer service we received from the Portsmouth branch of Hays Travel was outstanding.
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Brilliant service again as usual from start to finish . Samantha listened to want holiday we wanted to book and found as a cheaper deal . The process was completely stress free . Thank you Sam... See more
Company replied
I popped into ask about holidays , especially last minute as I tried to book a holiday in April but was booked in for 2 surgeries . I spoke to Chloe Read , the shop manager who id spoken to a few mont... See more
Company replied
Jonathan is an absolute star! Friendly, approachable, and always happy to help, he made everything feel easy from start to finish. Nothing was too much trouble, and he kept things relaxed while stil... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 Cascades, PO1 4RJ, Portsmouth, United Kingdom
- 02392988147
4.9
Excellent
880 reviews
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Very helpful member of staff
Very helpful member of staff, explained everything really well. Cup of coffee included .All sorted and ready to go.
Thanks!
August 13, 2026
Reply from Hays Travel - Portsmouth
Rob,
Thank you for your wonderful review! We are so pleased to hear that everything was explained well and that you were ready to go. We appreciate your kind words.
Kind Regards
Hays Travel
The staff were friendly professional…
The staff were friendly professional and helpful.
August 2, 2026
Reply from Hays Travel - Portsmouth
Sithabile Ncube,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our staff to be friendly, professional, and helpful. Your feedback is greatly appreciated.
Kind Regards
Hays Travel
I did a last-minute holiday this year
I did a last-minute holiday this year, but I’ve always gone through Hays I booked through commercial Road in Portsmouth using Jonathan and he was amazing like all your staff they all recommended Regente in Benidorm .
It has met our every need.
Would return here
Thank you
August 3, 2026
Reply from Hays Travel - Portsmouth
Thank you for your wonderful review! We are so pleased to hear that you experienced great customer service.
Kind Regards
Hays Travel
Reply from Hays Travel - Portsmouth
Thank you so much for your review! We are delighted to hear that you had such a positive experience with our service.
Hays Travel Portsmouth
Purchasing Travel insurance
I have always buy travel insurence with Hays I always buy the gold status but I think it is getting expensive is because of my age as I am 62 this year. Ifeel that there should be a set price for older people or alot chance it going without insurance . Eventually I will be looking for expats insurence as I will be moving to Thailand in the future.
August 1, 2026
Reply from Hays Travel - Portsmouth
Thank you for your 5 Star Review :)
Very knowledgeable and young lady was…
Very knowledgeable and young lady was so helpful
August 2, 2026
Reply from Hays Travel - Portsmouth
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team member to be knowledgeable and very helpful. Your kind words are greatly appreciated.
Chloe is more than helpful
Chloe is more than helpful, amazing time sorting out my holiday, I've said this before, Chloe,goes all out,above and beyond, Chloe is a credit to your company .All staff at Portsmouth branch are nice and friendly.
July 31, 2026
Reply from Hays Travel - Portsmouth
Thank you so much for your wonderful feedback! We are so pleased to hear that our staff were helpful and knowledgeable, and that we could help you book the perfect holiday. We appreciate your kind words.
First class service
Once again I'm delighted to say "outstanding" and one recommendation I'm pleased to pass on to my friends.Wll done Hays travel and the team in cascades Portsmouth
July 21, 2026
Reply from Hays Travel - Portsmouth
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience and are happy to recommend us to your friends.
Hays Travel Portsmouth
Professional staff
Sam was very professional and listened to what we required from our holiday and delivered everything we wanted exactly , including flight times , hotel requirements, and finally cost.Very grateful and happy.
July 27, 2026
Reply from Hays Travel - Portsmouth
Thank you so much for taking the time to leave such kind feedback.
We really appreciate it!
Hays Travel Portsmouth
Last minute family holiday
Chenise quickly understood the type of holiday I was looking for ( champagne taste, lambrini budget) at short notice and patiently found what I was hoping for, the booking was dealt with efficiently and personably
July 22, 2026
Reply from Hays Travel - Portsmouth
Angela,
Thank you for your wonderful review! We are so pleased that we were able to quickly understand your holiday preferences and find exactly what you were hoping for. We appreciate your kind words about our efficient and personable service.
Kind Regards
Hays Travel
Was trying to book online for a stag do…
Was trying to book online for a stag do . Was getting stressed as it wasn't easy. Decided to pop into shop instead . Went to Chloe, and she asked a few questions, then came up with a great break . She was more than helpful and it was sorted very quickly. Great service.
July 21, 2026
Reply from Hays Travel - Portsmouth
colin mead,
We're so pleased to hear that our colleague was able to assist you in booking your stag do, especially after your initial difficulties online. It's wonderful to know that you received great service and that everything was sorted quickly for you.
Kind Regards
Hays Travel
easy to deal with great information
June 29, 2026
Reply from Hays Travel - Portsmouth
Thank you for your wonderful 5-star review! We are so pleased to hear that you found us easy to deal with and that you received great information.
Kind Regards
Hays Travel
Reply from Hays Travel - Portsmouth
Hi Andrew,
Thank you so much for this :)
Kindest regards,
Hays Travel Portsmouth
the consultants were helpful
the consultants were helpful, cheerful, patient and very well informed particularly Johnathan.
very easy to ask questions, clear pricing and open invitation to go back and they will sort other things out
great customer service
July 13, 2026
Reply from Hays Travel - Portsmouth
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such helpful and informative service, making it easy for you to ask questions and understand everything. We look forward to assisting you again in the future!
Kind Regards
Hays Travel Portsmouth
Friendly staff who are very patient in…
Friendly staff who are very patient in assisting in choosing our holiday
July 16, 2026
Reply from Hays Travel - Portsmouth
Thank you so much for your wonderful review! We are so pleased to hear that our staff was friendly and patient in helping you choose your holiday. We truly appreciate your kind words.
Went in for one thing come out with…
Went in for one thing come out with another . Very friendly helpful , polite as always .
July 13, 2026
Reply from Hays Travel - Portsmouth
Michael Gibbins ,
Thank you for your lovely review! We're so pleased to hear that our team was friendly, helpful, and polite during your visit. We appreciate your kind words.
Kind Regards
Chloe
Jonathan is an absolute star
Jonathan is an absolute star! Friendly, approachable, and always happy to help, he made everything feel easy from start to finish. Nothing was too much trouble, and he kept things relaxed while still being super professional. Best of all, thanks to Jonathan we've got our South Africa holiday booked, and we can't wait! Great service, great communication, and plenty of excitement along the way. Highly recommended now all we need to do is pack our bags!😊😊
July 11, 2026
Reply from Hays Travel - Portsmouth
Thanks for your kind words! Great to know you are looking forward to such a special trip.
Friendly staff ensured that everything…
Friendly staff ensured that everything went very smoothly and efficiently
July 11, 2026
Reply from Hays Travel - Portsmouth
R. HYSON,
Thank you for your wonderful feedback! We are so pleased to hear that our staff ensured everything went smoothly and efficiently for you.
Kind Regards
Hays Travel
As always with Hays Travel
As always with Hays Travel, our requests were taken care of in a very efficient and friendly way. We again were dealt with by Josie, again very friendly, made us feel comfortable, and dealt with our holiday booking very efficiently. We left Hays very happy, and a nice holiday to look forward to. Hays staff are excellent, we cannot praise them enough! Thank you Hays.
July 10, 2026
Reply from Hays Travel - Portsmouth
Mr & Mrs Desborough,
Thank you so much for your wonderful 5-star review! We are so pleased to hear that your requests were handled efficiently and that you felt comfortable during your holiday booking. We appreciate your kind words about our staff and are delighted you have a nice holiday to look forward to.
Kind Regards
Hays Travel
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