Trina, the travel consultant who handled my booking, has been fantastic. I first enquired about booking this cruise several months ago and she has kept me informed right up to and including yesterday... See more
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Great booking service from a great travel team advisers.allways come away with a big smile on your face from the excellent service always received. From Ray&BARRY. Thank you to all the Portsmouth... See more
Company replied
The staff was really helpful and listened carefully to what we wanted and explained the choices to us. The customer service we received from the Portsmouth branch of Hays Travel was outstanding.
Jonathan is an absolute star! Friendly, approachable, and always happy to help, he made everything feel easy from start to finish. Nothing was too much trouble, and he kept things relaxed while stil... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 Cascades, PO1 4RJ, Portsmouth, United Kingdom
- 02392988147
4.9
Excellent
883 reviews
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Had such a great experience when I…
Had such a great experience when I entered the store in Portsmouth and was served by Rebecca I think her name was top class service and found us what we were looking for really really easy to book had a follow-up telephone conversation want to be spoken to our family and it was so simple to go ahead with
January 18, 2026
Reply from Hays Travel - Portsmouth
Gemma Cowdery,
We appreciate you sharing your wonderful experience in our Portsmouth store. We're so glad that you found our service helpful and the booking process easy. Thank you for your kind words!
Hays Travel
Reply from Hays Travel - Portsmouth
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear you consistently receive excellent service.
Hays Travel Portsmouth
The lady was so helpful and listened to…
The lady was so helpful and listened to what we wanted and also I got a cup of tea looked at everything we asked about she was so nice and helpful
January 17, 2026
Reply from Hays Travel - Portsmouth
I appreciate you taking the time to leave us such a wonderful review! I'm so glad I could provide such helpful service and that you enjoyed your experience. Chenise
Service did not meet my needs since I was misinformed
The service I received was all good and kind however I do not think it was very person centred. I did inform the consultant that I can travel by train to the airport and she reassured me I would be able to get a train in the morning. Booking was done but I got home and realised that this was not necessarily true. There was indeed no trains that could leave Portsmouth early enough for me to arrive on time for the flight. Longstory short, I have to make arrangement to book a hotel stay near the airport.
January 6, 2026
Reply from Hays Travel - Portsmouth
Thank you for your time today and giving me the opportunity to discuss the trains available to you and listen to your feedback.. Thank you for your feedback and I am pleased this has now been resolved. We look forward to welcoming you back in branch next week. Kind regards, Chloe
The staff at Hays Portsmouth are great
The staff at Hays Portsmouth are great, sorted all my needs (I am disabled).
I need a mobility scooter for my stay, the hotel (Innside by Melia) have stated that I have to book a scooter through them to confirm a charging point, I have written to them twice, once in English, once in Spanish, no response from the hotel I will be at the agency tomorrow to cancel the holiday
January 4, 2026
Reply from Hays Travel - Portsmouth
Thank you for your kind feedback about our team, it really means a lot to us.
We’re very sorry that you’ve experienced difficulties with the hotel in relation to your mobility scooter requirements. We completely understand how important this is and are disappointed that the hotel has not responded to your requests.
Please be assured we will support you fully when you visit us to discuss the next steps.
I always book with Hays Travel
I always book with Hays Travel, i can be assured of getting a good service,
Trina went above & beyond to book me the holiday I wanted
January 11, 2026
Reply from Hays Travel - Portsmouth
We appreciate you booking with us and are so happy to hear that you received great service. We value your continued custom and thank you for your feedback. Kind regards, Chloe :)
All the staff were friendly and…
All the staff were friendly and professional. Couldn't of done more.
January 7, 2026
Reply from Hays Travel - Portsmouth
Thank you for taking the time to leave this review. Our team will be thrilled to hear your feedback - we always aim to go above and beyond, so it means a lot to know it showed.
Great friendly service
Carly was very good with help from Courtney and Jonathon. NYC break gave us an improved deal compared to our research. Second holiday gave us good options and we booked again. We always book here and enjoy talking to them.
January 4, 2026
Reply from Hays Travel - Portsmouth
Thank you for your lovely feedback. We look forward to welcoming you in branch again soon. Kind regards, Chloe :)
Reply from Hays Travel - Portsmouth
Thank you for your lovely feedback :)
The service I received yesterday by…
The service I received yesterday by Johnathan was excellent I went into your Portsmouth travel agent’s with a question I wanted answered he was so happy to help and I booked my next holiday for later in the year
January 4, 2026
Reply from Hays Travel - Portsmouth
Thank you for taking the time to send us your feedback, we are pleased we could help :)
Friendly and helpful staff
Everything was explained very clearly by Josie, we felt relaxed and under no pressure to book our holiday, all in all it was a pleasant experience
January 3, 2026
Reply from Hays Travel - Portsmouth
Thank you for your 5 stars and lovely feedback! We are pleased we could help. Kind regards, Chloe
Josie was knowledgeable about Hayes…
Josie was knowledgeable about Hayes products. And also on the area we will be heading to. Service was quick and easy and informative
December 28, 2025
Reply from Hays Travel - Portsmouth
Thank you for your 5 stars and lovely feedback! We look forward to welcoming you back in store in the future!
Very helpful Josie was great
Very helpful Josie was very professional .I enjoyed the experience and got the hoilday i was looking for .
January 3, 2026
Reply from Hays Travel - Portsmouth
Thank you for your 5 stars and lovely feedback! We look forward to welcoming you back in store in the future! Josie :)
The staff are all so helpful and get…
The staff are all so helpful and get you the right deals I love hays travel only book with them
December 24, 2025
Reply from Hays Travel - Portsmouth
We are so happy to hear that our team is helpful and finds you great deals. Thank you for your continued loyalty; it means so much to us
-The Hays Travel Portsmouth Team :)
Reply from Hays Travel - Portsmouth
Thank you for your feedback. We look forward to welcoming you in branch again soon. Kind regards Chloe
Reply from Hays Travel - Portsmouth
Thank you for your lovely feedback. Kind regards Chloe :)
The lady that served me I think her…
The lady that served me I think her name was SAM was lovely. Made me feel very relaxed while booking my holiday.
December 5, 2025
Reply from Hays Travel - Portsmouth
Thank you so much for your kind review! It was a pleasure helping you book your holiday, and I’m really glad to hear you felt relaxed throughout the process. Wishing you a fantastic trip, and I’m here if you need anything else! Sam
Chloe was amazing in finding great…
Chloe was amazing in finding great flights :) thank you
December 4, 2025
Reply from Hays Travel - Portsmouth
Thank you for taking the time to send me your lovely feedback. I am pleased I could find such a great deal. Kind regards Chloe :)
The young lady was so very helpful and…
The young lady was so very helpful and obliging found me lovely cruise for 2027 and also a short stay in Jersey for 2026 really looking forward to both
December 2, 2025
Reply from Hays Travel - Portsmouth
Thank you so much for your lovely feedback! I’m delighted I could help you find the perfect cruise for 2027 and a wonderful short break in Jersey for 2026. I’m sure you’ll have an amazing time on both trips! Trina
The staff was so helpful and happy we…
The staff was so helpful and happy we felt at ease when booking are mini break and look forward going with them again next year
November 29, 2025
Reply from Hays Travel - Portsmouth
Thank you so much for your lovely feedback! We’re thrilled to hear our staff made you feel at ease while booking your mini break. We look forward to welcoming you back again next year! 🌟
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