Staff bend over backwards to help. You feel confident with their knowledge and reassured if you have any concerns. Most people say the holiday starts when you get the airport. Not in my opinion the ex... See more
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See what reviewers are saying
The team instore were brilliant got me the best price so helpful but Hayes are always good travelled with them numerous times will always be my destination to book a holiday. Don't waste your time... See more
Company replied
Tilly was extremely helpful and patient, didn't rush us. Gave great advice. Understood what we were looking for and recognised we actually were doing the best thing by going back to the same place we... See more
Company replied
Booking as a group was made so easy The lady was so helpful she delt with our family booking in a very professional manner Gave good understanding of our cruise. We left feeling really happy Tha... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
344 Woodchurch Road, CH42 8PG, Prenton, United Kingdom
- 01516 084801
4.9
Excellent
659 reviews
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Had a fantastic time in Cyprus
Had a fantastic time in Cyprus, hays were fantastic as always🤍 Tilly did our booking and was seamless. Thank you 🤍
July 11, 2025
Reply from Hays Travel - Prenton
Thankyou for your lovely review :)
Maria
Maria, was fantastic no rushing looking and getting exactly wat I wanted.
Credit to your prenton store!!
You will get my business from now on
Big thanks to a lovely person
July 16, 2025
Reply from Hays Travel - Prenton
Thank you for a lovely review. I will pass this on to Maria
Booking for Benidorm again!
Mollie addressed all our needs. She was pleasant and helpful
July 16, 2025
Reply from Hays Travel - Prenton
Thank you for a lovely review. I will pass this on to Mollie
Amazing staff
Mollie who looked after us was 10/10.All staff very welcoming and friendly
July 16, 2025
Reply from Hays Travel - Prenton
Thank you for a lovely review. I will pass this on to Mollie
Happy holiday
The girl who found me a holiday was friendly and helpful.all the other girls in there were friendly.would go back to them again
July 10, 2025
Reply from Hays Travel - Prenton
Thank you for a lovely review
Reply from Hays Travel - Prenton
Thank you for your kind review! :)
Amazing service and friendly staff
Amazing service and everything i need to help book a holiday
June 26, 2025
Reply from Hays Travel - Prenton
Thankyou so much for your kind review :)
Nothing was too much trouble
Nothing was too much trouble for the team at Prenton, Tilly especially went out of her way to find us what we wanted in terms of itinerary and available dates. Hayes has always been our first call for holidays, and this visit proved the standards have not slipped at all.
June 21, 2025
Reply from Hays Travel - Prenton
Hi Anthony, Thankyou so much for your kind review :)
Ella in the Prenton branch was very…
Ella in the Prenton branch was very welcoming. I enquired about a holiday and Ella searched for the right holiday and I booked it over the phone with her. Really happy with her helpfulness and I will be returning to Hays Prenton again thank again.😉😁😄
June 21, 2025
Reply from Hays Travel - Prenton
Thankyou Dave ill be sure to pass this on to Ella
Helpful apt advice ry isede we…
We were very impressed by the help we received by Isabella as we were looking for a last minute self catering break. We had looked online and many holidays were 'all inclusive'
Isabella looked at quite a few places for us and found one that met our requirements!! Would visit Hays Travel, Prenton to book another holiday in the future!!
June 3, 2025
Reply from Hays Travel - Prenton
Thankyou so much for your review, Looking forward to seeing you again : )
Reply from Hays Travel - Prenton
Thank you for a lovely review
Didn’t have to wait to be spoken to
Didn’t have to wait to be spoken to. Staff friendly as ever. Another holiday booked 😎
June 11, 2025
Reply from Hays Travel - Prenton
Thank you for a lovely review
Tilly was amazing
Tilly was amazing, helpful and went about her role professionally. Her advice and guidance was refreshing, honest and reassuring. Booked with confidence, we have used Hayes on all our holidays, mainly because you know all bases are covered. Excellent.
June 11, 2025
Reply from Hays Travel - Prenton
Thank you for such a lovely review! We will pass this on to Tilly for you :)
Kim in Prenton branch Birkenhead was very…
Kim in Prenton branch Birkenhead was very helpful and very professional she really helped us with her beautiful manner everything was great for our experience as nothing to improve
June 3, 2025
Reply from Hays Travel - Prenton
Thank you for your kind review! We're so glad you had a great experience!
Nice young lady but think she may have…
Nice young lady but think she may have been new and i think she should have had somebody with her. Took ages to complete the booking then we had to return as we had been given the wrong dicuments
June 10, 2025
Reply from Hays Travel - Prenton
Thank you for this review. :)
The lady that you dealt with is one of our apprentice's that we have with us in branch. She is still learning but has came a very long way since she has started, we will pass this review on to her so we can improve.
No probs very professional and polite.
June 7, 2025
Reply from Hays Travel - Prenton
Thank you for your lovely review
I went in to Prenton branch with an…
I went in to Prenton branch with an idea of what I wanted. It wasn’t a straight forward trip, but I spoke to Maria who helped me immensely. She took down eveything that I was looking for and contacted me the same day with my itinerary. We had to change a few bits as flight prices increased, between me enquiring and booking, but all got sorted in the end. Looking forward to my trip of a lifetime to Australia. Thank you Maria
June 2, 2025
Reply from Hays Travel - Prenton
Thank you for such a lovely review
I bought a voucher for a friends…
I bought a voucher for a friends birthday
Extremely nice staff who served me as soon as I stepped into the shop.
Very polite and friendly.
May 31, 2025
Reply from Hays Travel - Prenton
Thank you for your lovely review! :)
Reply from Hays Travel - Prenton
Thank you for always booking with us! :)
Reply from Hays Travel - Prenton
Thank you for your lovely review! :)
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