Hays Travel - Prenton Reviews 

658
TrustScore 5 out of 5

4.9

344 Woodchurch Road, CH42 8PG Prenton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Staff bend over backwards to help. You feel confident with their knowledge and reassured if you have any concerns. Most people say the holiday starts when you get the airport. Not in my opinion the ex... See more

Rated 5 out of 5 stars

The team instore were brilliant got me the best price so helpful but Hayes are always good travelled with them numerous times will always be my destination to book a holiday. Don't waste your time... See more

Company replied

Rated 5 out of 5 stars

Tilly was extremely helpful and patient, didn't rush us. Gave great advice. Understood what we were looking for and recognised we actually were doing the best thing by going back to the same place we... See more

Company replied

Rated 5 out of 5 stars

Booking as a group was made so easy The lady was so helpful she delt with our family booking in a very professional manner Gave good understanding of our cruise. We left feeling really happy Tha... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 344 Woodchurch Road, CH42 8PG, Prenton, United Kingdom

  • 01516 084801

4.9

Excellent

TrustScore 5 out of 5

658 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(658)

116,474 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brooke was very helpful and…

Brooke was very helpful and professional. Booking holidays with Hays is always trouble free.

June 6, 2026
Hays Travel - Prenton logo

Reply from Hays Travel - Prenton

We are glad to hear you had a smooth experience here at our branch :)

Rated 5 out of 5 stars

All the staff in my local Hays in…

All the staff in my local Hays in Prenton are great. So helpful and knowledgeable. I wouldn't book with anyone else.

June 5, 2026
Hays Travel - Prenton logo

Reply from Hays Travel - Prenton

Its always a pleasure thankyou for booking with us again David :)

Rated 5 out of 5 stars

Rome is always a good City to visit

Rome is always a good City to visit. The San Marco Hotel was within 10 minutes walking distance of the Termini Train Station.

The room was clean and the bed was comfortable. The only downsides were that there was no tea/coffee making facility within the bedroom.

The breakfast offered a choice of cooked breakfast or choice of meats and cheeses.

The staff were very helpful

The hotel was between 2 metro stations - the Termini metro (10 minutes walk) and the Castro Pretrio (5 to 10 minute walk)

There were cafes right next door to the San Marco Hotel for evening meals and a drink.

The Termini Train Station had a food hall on the first floor, with a good selection of cafes and restaurants .
From the Termini you could book bus tours and also transfers to either of the airports in Rome

Rome has a lot to offer. Do your homework before you go and enjoy your holiday in Rome

June 1, 2026
Hays Travel - Prenton logo

Reply from Hays Travel - Prenton

Thank you so much for this information. Totally agree with you about doing your homework for Rome. There's so much to do. It my favorite city break

Rated 5 out of 5 stars

We booked our holiday yesterday at…

We booked our holiday yesterday at Hayes Travel Prenton, Tilly is always amazing when booking for us, she makes sure everything that we want is sorted for us, absolutely nothing is too much trouble to her, it is such a pleasure to go in and see Tilly and all of the other lovely pleasant staff that work there

June 7, 2026
Hays Travel - Prenton logo

Reply from Hays Travel - Prenton

Thankyou so much for a lovely review !

Rated 5 out of 5 stars

So happy to help and yes they were

Welcoming and attentive. I wasn’t sure of my destination for two age groups, myself, a pensioner and 20 year old grandson. Guided through options with constructive and helpful advice from Brooke, a kind and experienced young lady. She understood immediately what sort of holiday, resort and facilities would meet our requirements. Brooke was professional throughout guiding me through all aspects of the holiday and the resort we would be visiting. Our holiday was booked with confidence that all elements were covered, we would be looked after by Hays and the travel company. Thank you Brooke and Hays Travel.

May 21, 2026
Hays Travel - Prenton logo

Reply from Hays Travel - Prenton

Thank you so much for this review, we really appreciate this feedback.

Rated 5 out of 5 stars

Honest and helpful service

Honest and helpful service, good advice on holiday information too. Molly was really brilliant 🤩.

May 30, 2026
Hays Travel - Prenton logo

Reply from Hays Travel - Prenton

Thank you for your kind review. :)

Rated 5 out of 5 stars

FAB - U - LOUS SERVICE

I CAN NOT SPEAK HIGHLY ENOUGH ABOUT THE SERVICE I GOT FROM THE GIRLSS
TILY AND THE TEAM MET ALL OF OUR NEEDS AND THERE WERE MANY!
REASSURANCE, KNOWLEDGE, EASE....
IT GOES A LONG WAY IN A SCARY WORLD OF BOOKING A HOLIDAY THAT FEELS SAFE x
THANK YOU HAYS ..... AS ALWAYS xxxx

May 9, 2026
Hays Travel - Prenton logo

Reply from Hays Travel - Prenton

Thank you for such a kind review. We always try to go above and beyond. Thank you xx

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Always book my holidays through Kim or Tilly. Both are so helpful, always go above and beyond.

May 1, 2026
Hays Travel - Prenton logo

Reply from Hays Travel - Prenton

Thank you for a lovely review Rose. It's always nice to see you

Rated 5 out of 5 stars

Agent gave plenty of time

Mollie the travel agent gave us plenty of time, choice and information to ensure we picked the holiday we wanted

April 26, 2026
Hays Travel - Prenton logo

Reply from Hays Travel - Prenton

Thank you for a lovely review. I'm so glad Mollie found you something

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look