Hays Travel - Prenton Reviews 

Always there for help,very knowledgeable. Staff are fabulous, friendly ad well as helpful etc. Book all my holiday there 😎

My experience was good but there is always room for improvement.

Mollie listened to and understood our requirements and soon found us a city break to suit us.

competent, polite,professional, friendly staff.

Great service and team.

Top class service as always. The staff are so helpful and very very knowledgeable, we would never go anywhere else to book a holiday, we trust all the staff here and we know we can contact them anytime and they always help no matter what. A total 1000% credit to Hays Travel, keep up the amazing work

Very helpful, friendly and courteous. Was able to book there and then and left with all relevant paperwork.

The lady I spoke to was very helpful and took time to help me make my choice

Travel agent was Tilly . She was super efficient, quick to realise my needs and professionally very capable

Disappointed by lack of enthusiasm to help and advise me. the attitude was negative from entering the shop and I was made to feel like a nuisance with the shop having no other customers. I asked relevant questions and was offered no advice and very little feedback, there were actual moments of prolonged uncomfortable silence and it felt like I was 'pulling teeth' in trying to get a response. I was offered three options based loosely on an element of my criteria. I was only offered basic facilities and no information on all available room types, again, with no explanation provided. I was never provided with advise on airport transfers other than 'they are not included. I later went to the hotel website to discover they provide a pick up and drop off service. I also looked at alternative available transfers that included buses, trains, shuttle services and taxis, all of which, I was not told about by the Hays representative. I was not offered information on currency rates, where to visit, where and what to avoid. It was unfriendly and unhelpful and I felt let down by the experience. I have previously booked holidays through Hays and did not have this negative experience. I will not return to this particular outlet. Sadly, I would be surprised if you have had no other negative response or simply lost customers to this staff unfortunate attitude

Very helpful and loads of knowledge of the resorts we were interested in
Would always book with Hays

Friendly helpful staff who helped with all our enquiries nothing was to much trouble.

Very compatible and helpful

Great service as always from all the staff! Thanks

Good staff sort my holiday out

Just booked for 1st April 2026 to Sol Katmando in Majorca excellent from Tilly

We have got to know staff and they are always friendly and courteous

Excellent service went above and beyond special mention for Tilly

Staff makes this experience good. They are helpful, professional and always smiling. It was a good day when I discovered Hays Travel.

Friendly and very helpful
Tilly could not have been more helpful and understanding nothing came across has to much trouble even though I was changing my mind back and forth she stayed calm and professional