Hays Travel - Prenton Reviews 

658
TrustScore 5 out of 5

4.9

344 Woodchurch Road, CH42 8PG Prenton, GB


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Rated 5 out of 5 stars

Staff bend over backwards to help. You feel confident with their knowledge and reassured if you have any concerns. Most people say the holiday starts when you get the airport. Not in my opinion the ex... See more

Rated 5 out of 5 stars

The team instore were brilliant got me the best price so helpful but Hayes are always good travelled with them numerous times will always be my destination to book a holiday. Don't waste your time... See more

Company replied

Rated 5 out of 5 stars

Tilly was extremely helpful and patient, didn't rush us. Gave great advice. Understood what we were looking for and recognised we actually were doing the best thing by going back to the same place we... See more

Company replied

Rated 5 out of 5 stars

Booking as a group was made so easy The lady was so helpful she delt with our family booking in a very professional manner Gave good understanding of our cruise. We left feeling really happy Tha... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 344 Woodchurch Road, CH42 8PG, Prenton, United Kingdom

  • 01516 084801

4.9

Excellent

TrustScore 5 out of 5

658 reviews

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4.9

All reviews

(658)

117,250 reviews in the last 12 months

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Rated 5 out of 5 stars

Listen to what you want

Listen to what you want, flexible in changing options, wouldn't go anywhere else.

February 21, 2026
Hays Travel - Prenton logo

Reply from Hays Travel - Prenton

Hi Jason,

Thankyou for your kind review! Its always a pleasure

Prenton, Hays Travel

Rated 5 out of 5 stars

Molly ten out of ten 🫶

From the moment we walked in we were met by molly and she was great found us a great week away in Gran Canaria fantastic place and molly was so helpful and great at her job x

February 20, 2026
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Reply from Hays Travel - Prenton

Thankyou so much for such a lovely review ! was nice to meet you both see you soon :)

Rated 5 out of 5 stars

Staff member was polite and friendly…

Staff member was polite and friendly listening to my questions about what I was looking for. Sorted everything out for me, even having changed my mind a few times.
Having used this store before due to the staff always willing to listen and sort and talk through all options. Now looking forward to my time away

February 19, 2026
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Reply from Hays Travel - Prenton

Thank you for a lovely review

Rated 5 out of 5 stars

First time meeting Brooke who has…

First time meeting Brooke who has joined the Hays Prenton team, she was very helpful and professional and smiled a lot, which we liked.
The Hays Prenton team never let us down.

February 10, 2026
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Reply from Hays Travel - Prenton

We appreciate your kind feedback about Brooke! Thankyou for always booking with us

Hays Travel Prenton

Rated 5 out of 5 stars

Prenton staff great

All the staff in the
Prenton Branch are delightful friendly and professional

February 1, 2026
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Reply from Hays Travel - Prenton

Thank you for your kind review. :)

Rated 5 out of 5 stars

Excellent service

Excellent, personal service. Have used Hays for many years and always found them good to deal with

February 2, 2026
Hays Travel - Prenton logo

Reply from Hays Travel - Prenton

David,

We appreciate your continued trust in us over the years : )

Hays Travel

Rated 5 out of 5 stars

Good at there job

Good at there job. Very thorough

February 1, 2026
Hays Travel - Prenton logo

Reply from Hays Travel - Prenton

Hi Debra,

We appreciate you taking the time to share your positive experience with us; we are so glad you were happy with our team's work!

Hays Travel

Rated 5 out of 5 stars

Tilly was so helpful and sorted all my…

Tilly was so helpful and sorted all my holiday queries for me. Will be back to book all future holidays

January 25, 2026
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Reply from Hays Travel - Prenton

Hi Sinead,

We appreciate you taking the time to leave us such a kind review.

Hays Travel Prenton

Rated 5 out of 5 stars

Amazing as always

Amazing as always. Really helpful staff

January 31, 2026
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Reply from Hays Travel - Prenton

Hi Andy,

Thankyou for booking with us again :) We appreciate it! Looking forward to seeing you all again,

Hays travel Prenton

Rated 5 out of 5 stars

Such friendly staff

Such friendly staff, you're made to feel like you're part of their 'family'. Very knowledgeable about areas that you are visiting. Nothing too much trouble for them

January 27, 2026
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Reply from Hays Travel - Prenton

Thank you for such a lovely review! You are part of the family

Rated 5 out of 5 stars

Seamless was to book a great holiday at…

Seamless was to book a great holiday at a great price.
Kim was responsive, informative and made booking our holiday so easy

January 20, 2026
Hays Travel - Prenton logo

Reply from Hays Travel - Prenton

We are happy that the booking process for your holiday was seamless and easy. We appreciate you taking the time to leave us a review.

Hays Travel

Rated 5 out of 5 stars

Izzie looked after us very well when we…

Izzie looked after us very well when we booked our recent holiday.

January 20, 2026
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Reply from Hays Travel - Prenton

Christine,

We appreciate your positive feedback; we are so glad we could provide you with a great booking experience for your holiday.

Hays Travel

Rated 5 out of 5 stars

Since I have started using Hays in…

Since I have started using Hays in Prenton my experience has always been second to none.
Tilly always goes above and beyond. She always thinks outside the box and will give help and advice on every possible aspect of the trip

January 25, 2026
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Reply from Hays Travel - Prenton

We appreciate you sharing your consistently positive experiences with us. It's great to hear that Tilly provides exceptional service and comprehensive assistance for your trips.

Hays Travel

Rated 5 out of 5 stars

First cruise

Molly was very helpful and took her time to make sure we got the best cruise to suit our needs ,

January 18, 2026
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Reply from Hays Travel - Prenton

We appreciate you taking the time to share your experience. We are so happy Mollie found something you like

Rated 5 out of 5 stars

Helpful

Helpful, friendly and knowledgeable staff.

January 23, 2026
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Reply from Hays Travel - Prenton

Robert Francis Dixon,

We appreciate your kind words! We are so happy to hear you had a positive experience with our team.

Hays Travel

Rated 5 out of 5 stars

Booking a holiday

I went into the Prenton branch and was greeted my two girls on their desks as I walked in.
One of the girls who I later found out was Molly , asked what I was looking for.
After explaining what I’d been looking at online and Molly showed me what was available and some alternatives options as well.
Eventually, I did book a holiday for myself and my two daughters for Ibiza in a gorgeous resort which Molly had actually been to herself.
Payment options were explained etc as well as insurance and currency.
I was very happy with the service I received and would recommend to friends and family.

January 22, 2026
Hays Travel - Prenton logo

Reply from Hays Travel - Prenton

Clare,

Thank you for a lovely review, So glad that Mollie was able to assist you in finding the perfect holiday for you and your daughters. We appreciate your recommendation!

Hays Travel

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