Staff bend over backwards to help. You feel confident with their knowledge and reassured if you have any concerns. Most people say the holiday starts when you get the airport. Not in my opinion the ex... See more
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See what reviewers are saying
The team instore were brilliant got me the best price so helpful but Hayes are always good travelled with them numerous times will always be my destination to book a holiday. Don't waste your time... See more
Company replied
Tilly was extremely helpful and patient, didn't rush us. Gave great advice. Understood what we were looking for and recognised we actually were doing the best thing by going back to the same place we... See more
Company replied
Booking as a group was made so easy The lady was so helpful she delt with our family booking in a very professional manner Gave good understanding of our cruise. We left feeling really happy Tha... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
344 Woodchurch Road, CH42 8PG, Prenton, United Kingdom
- 01516 084801
4.9
Excellent
658 reviews
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Booking a holiday
I went into the Prenton branch and was greeted my two girls on their desks as I walked in.
One of the girls who I later found out was Molly , asked what I was looking for.
After explaining what I’d been looking at online and Molly showed me what was available and some alternatives options as well.
Eventually, I did book a holiday for myself and my two daughters for Ibiza in a gorgeous resort which Molly had actually been to herself.
Payment options were explained etc as well as insurance and currency.
I was very happy with the service I received and would recommend to friends and family.
January 22, 2026
Reply from Hays Travel - Prenton
Clare,
Thank you for a lovely review, So glad that Mollie was able to assist you in finding the perfect holiday for you and your daughters. We appreciate your recommendation!
Hays Travel
Booking made easy by Kim.Always a very…
Booking made easy by Kim.Always a very warm and friendly welcome by staff.Very knowledgeable and no pressure put on us as customers to instantly book.(we did!)
January 20, 2026
Reply from Hays Travel - Prenton
Mrs Matthews,
We're happy to hear that your booking experience was made easy, and you felt welcomed by our team. Thank you for your kind words; we appreciate your booking!
Hays Travel Prenton
Kim was so helpful and very patient…
Kim was so helpful and very patient with me. I’ve not booked a package holiday before so I was unsure how to but she couldn’t have been any more helpful ! I will definitely book with hays travel again!
January 19, 2026
Reply from Hays Travel - Prenton
Holly,
We're so happy to hear that you found Kim so helpful and that you felt supported while booking your first package holiday. We appreciate your intention to book with us again!
Hays Travel Prenton
Reply from Hays Travel - Prenton
Thankyou for always booking with us John - its really appreciated
Hays travel Prenton
Prenton branch Hays
Always have used the Prenton branch. Staff are so friendly, helpful and knowledgeable. This time advised by Izzy who found the holiday we wanted and we left happy as always.
January 14, 2026
Reply from Hays Travel - Prenton
We're happy to hear that our team at the Prenton branch is consistently friendly, helpful, and knowledgeable! We appreciate your positive feedback and are glad we found the holiday you wanted.
Kim was really helpful
Kim was really helpful, friendly and patient in helping us to find a suitable destination and hotel for our holiday. She was happy to spend as much time as we needed and had a very good knowledge of various destinations. Thank you
January 12, 2026
Reply from Hays Travel - Prenton
We appreciate your kind words! We're happy to hear that our Kim was helpful and patient in finding the perfect holiday for you. Thank you for your lovely feedback.
The Hayes staff are always very…
The Hayes staff are always very helpful, and also take whatever time you need so that you get the right information and holiday that suits you and your family
January 14, 2026
Reply from Hays Travel - Prenton
We appreciate your kind words! It's wonderful to hear that our team is helpful and provides the time needed to ensure your family finds the perfect holiday.
Reply from Hays Travel - Prenton
We're happy to hear that Izzy provided the support you needed to plan your holiday. Thank you for your Lovely feedback!
Izzy was helpful and reviewed a few…
Izzy was helpful and reviewed a few options.
Izzy took her time review our criteria and then reviewed the options with us leading us to book our holiday to Lapland.
January 10, 2026
Reply from Hays Travel - Prenton
Thank you for a lovely review
Always a pleasure dealing with Hayes Travel!
From the moment entering the shop, smiling faces and pleasant greetings…I was asked to take a seat by Izzy, who was extremely helpful, friendly, patient and professional whilst dealing with my enquiry.
Izzy was a pleasure to talk to and was most helpful in arranging a holiday that most suited my needs and helped me accordingly.
I’ve had many enjoyable holidays arranged by Hayes, my first choice for holiday bookings.
Always a pleasure dealing with Hayes Travel.
January 10, 2026
Reply from Hays Travel - Prenton
Thank you for such a lovely review
Very helpful and friendly staff
Very helpful and friendly staff, always book with hays travel prenton branch.
January 9, 2026
Reply from Hays Travel - Prenton
Thank you for a lovely review
Had absolute top service with a holiday…
Had absolute top service with a holiday and looking at a future holiday
Defo use all the time
January 1, 2026
Reply from Hays Travel - Prenton
We're happy to hear that you received top service and are considering us for future holidays. We appreciate your continued support!
Reply from Hays Travel - Prenton
Thank you for your lovely review! We are so happy we could find the holiday you wanted!
Tilly was great
Tilly was great, established what I needed and spent time to find the best flights. Great price too! Nothing like the in person experience! Thanks
January 4, 2026
Reply from Hays Travel - Prenton
Thank you for your lovely review! It's great to know we could find the best flights at a great price for you. Thanks again!
The staff remembered me and my last…
The staff remembered me and my last holiday which made me feel special. Warm friendly atmosphere.
December 31, 2025
Reply from Hays Travel - Prenton
We appreciate your kind words! We are so happy we could create a warm and friendly atmosphere. Were very good at remembering our lovely, loyal customers.
These people you have are amazing
These people you have are amazing, the same price as online with the guidance and reassurance of those who have been to the locations. We love booking through our local prenton office via Tilly, Molly and Kim. Outstanding service and knowledge.
January 1, 2026
Reply from Hays Travel - Prenton
We're happy to hear that you appreciate the guidance and reassurance our team offers, matching online prices with personal expertise. Thank you for your kind words!
Amazing friendly helpful ladies nothing…
Amazing friendly helpful ladies nothing is ever too much trouble. Always book my holidays with them 5* service
December 28, 2025
Reply from Hays Travel - Prenton
We appreciate your kind words and are so happy to hear that you consistently receive amazing service from our team when booking your holidays.
Mollie was very helpful with my…
Mollie was very helpful with my questions and fast at sending me my information
December 20, 2025
Reply from Hays Travel - Prenton
We're happy to hear that Mollie was helpful and quick in providing you with the information you needed. Thank you for your feedback!
Visited hays prenton yesterday to book…
Visited hays prenton yesterday to book a holiday in Malta , we were helped with our book by the hays rep "Tilly " who was very friendly and helpfull
December 18, 2025
Unprompted review
Reply from Hays Travel - Prenton
We're happy to hear that you found Tilly helpful when booking your holiday to Malta. We appreciate you taking the time to leave us your kind feedback.
Reply from Hays Travel - Prenton
We appreciate you sharing your experience, and we are so happy to hear that you were pleased with the helpful service you received from us.
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