Hays Travel - Prenton Reviews 

658
TrustScore 5 out of 5

4.9

344 Woodchurch Road, CH42 8PG Prenton, GB


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Rated 5 out of 5 stars

Staff bend over backwards to help. You feel confident with their knowledge and reassured if you have any concerns. Most people say the holiday starts when you get the airport. Not in my opinion the ex... See more

Company replied

Rated 5 out of 5 stars

The team instore were brilliant got me the best price so helpful but Hayes are always good travelled with them numerous times will always be my destination to book a holiday. Don't waste your time... See more

Company replied

Rated 5 out of 5 stars

Tilly was extremely helpful and patient, didn't rush us. Gave great advice. Understood what we were looking for and recognised we actually were doing the best thing by going back to the same place we... See more

Company replied

Rated 5 out of 5 stars

Booking as a group was made so easy The lady was so helpful she delt with our family booking in a very professional manner Gave good understanding of our cruise. We left feeling really happy Tha... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 344 Woodchurch Road, CH42 8PG, Prenton, United Kingdom

  • 01516 084801

4.9

Excellent

TrustScore 5 out of 5

658 reviews

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4.9

All reviews

(658)

117,661 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service. Knew what I wanted and Izzy was really good in getting everything booked for me.
Very happy customer.

December 2, 2025
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Reply from Hays Travel - Prenton

Thank you for your lovely review!

Rated 5 out of 5 stars

I have used the Prenton branch for my…

I have used the Prenton branch for my last couple of holidays and everything has always gone fabulously. So i called in a few weeks ago to see about australia flights but they weren't out yet. So Tilly a member if the team kept me upto date and i had the phone call when they were in. Kim the manager had all my flights booked with a friendly and professional mannor. Very happy with the friendly staff in this branch and will always book there for future holidays . Thank you team prenton x

November 30, 2025
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Reply from Hays Travel - Prenton

Thank you for a lovely review

Rated 5 out of 5 stars

Hays Travel - Great Customer Service

Hays Travel, Prenton are very helpful and took their time to explain the details of the holiday, answered our questions and delivered excelent customer service.

November 13, 2025
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Reply from Hays Travel - Prenton

Thank you for a lovely review

Rated 5 out of 5 stars

First class customer service

Sat down with Izzy who handled my requests without a problem and together we sorted out a holiday a tremendous agent with an impeccable customer service attitude as are all who work at this travel agent

November 20, 2025
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Reply from Hays Travel - Prenton

thank you for a lovely review

Rated 5 out of 5 stars

Love the travel agent experience

Love the travel agent experience. Hays Prenton listen to what we are looking for giving us a beter understanding of wording. Helping us make the right decision. Thank you Issy for your help

November 15, 2025
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Reply from Hays Travel - Prenton

Thankyou for this kind review :)

Rated 5 out of 5 stars

As ever

As ever, we were greeted with a smile and good morning from the ladies in the shop, being made very welcome and even got a hot drink whilst booking our cruise.
Our booking was dealt with in a professional manner , everything was explained in detail and booking went smoothly, well done to all.

November 14, 2025
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Reply from Hays Travel - Prenton

Thank you for leaving us a lovely review it's always lovely to see you both! :)

Rated 5 out of 5 stars

It was my first visit to your Prenton…

It was my first visit to your Prenton Shop. I was attended by Tilly who arranged a nice holiday in Gran Canaria for me,
She was superbly informed, very efficient and professional but most of all very friendlyA complete 10 out of 10 !!!

November 13, 2025
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Reply from Hays Travel - Prenton

Thank you for your lovely review!

Rated 5 out of 5 stars

Maria

Maria, listened to what I was looking for, she was friendly and kept me informed of what was going on at all times.
The holiday was booked with no issues, quickly and professionally. All the staff at the Prenton branch of Hayes are very helpful and extremely knowledgeable.
Great experience.

November 8, 2025
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Reply from Hays Travel - Prenton

Thank you for such a lovely review

Rated 5 out of 5 stars

As always

As always, well looked after at Hays Prenton. Tilly had our holiday swiftly sorted and booked. Always made to feel welcome here.

November 7, 2025
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Reply from Hays Travel - Prenton

Its always lovely to see you. Have a lovely holiday

Rated 5 out of 5 stars

This was a fabulous experience

This was a fabulous experience from walking through the door to walking out with a holiday.We were so impressed with Ella's determination to tick all our boxes that I went back the following day and booked another holiday.All of the staff were really knowledgeable and worked as a team.Well done Ella

October 30, 2025
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Reply from Hays Travel - Prenton

Thank you so much for this lovely review. I'm so glad Ella managed to sort something out for you

Rated 5 out of 5 stars

It's always a pleasure to go into Hays…

It's always a pleasure to go into Hays travel in Prenton. Staff are always happy smiling and friendly. Tilly was a great help and booked the holiday we wanted with no problems. Thank You.

November 1, 2025
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Reply from Hays Travel - Prenton

It's always lovely to see you both! :) Thank you for your kind review!

Rated 5 out of 5 stars

I’ve been coming into store for many…

I’ve been coming into store for many year’s, customer service is always second to none. Tilly and Kim always find us the perfect holiday!

October 27, 2025
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Reply from Hays Travel - Prenton

Thanks for your lovely review

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