Staff bend over backwards to help. You feel confident with their knowledge and reassured if you have any concerns. Most people say the holiday starts when you get the airport. Not in my opinion the ex... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Staff bend over backwards to help. You feel confident with their knowledge and reassured if you have any concerns. Most people say the holiday starts when you get the airport. Not in my opinion the ex... See more
Company replied
The team instore were brilliant got me the best price so helpful but Hayes are always good travelled with them numerous times will always be my destination to book a holiday. Don't waste your time... See more
Company replied
Tilly was extremely helpful and patient, didn't rush us. Gave great advice. Understood what we were looking for and recognised we actually were doing the best thing by going back to the same place we... See more
Company replied
Booking as a group was made so easy The lady was so helpful she delt with our family booking in a very professional manner Gave good understanding of our cruise. We left feeling really happy Tha... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
344 Woodchurch Road, CH42 8PG, Prenton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Staff at your branch are so helpful and professional and made the experience so easy .
Izzy and Kim dealt with all are concerns and queries very efficiently .

Reply from Hays Travel - Prenton
Great service. Knew what I wanted and Izzy was really good in getting everything booked for me.
Very happy customer.

Reply from Hays Travel - Prenton
Extremely helpful staff, who helped with my bookings and assistance requirements.

Reply from Hays Travel - Prenton
I have used the Prenton branch for my last couple of holidays and everything has always gone fabulously. So i called in a few weeks ago to see about australia flights but they weren't out yet. So Tilly a member if the team kept me upto date and i had the phone call when they were in. Kim the manager had all my flights booked with a friendly and professional mannor. Very happy with the friendly staff in this branch and will always book there for future holidays . Thank you team prenton x

Reply from Hays Travel - Prenton
Hays Travel, Prenton are very helpful and took their time to explain the details of the holiday, answered our questions and delivered excelent customer service.

Reply from Hays Travel - Prenton
Quick and easy to arrange thanks to very helpful staff

Reply from Hays Travel - Prenton
Sat down with Izzy who handled my requests without a problem and together we sorted out a holiday a tremendous agent with an impeccable customer service attitude as are all who work at this travel agent

Reply from Hays Travel - Prenton
the girl rang up the compamy for us to find a cabin with just a shower

Reply from Hays Travel - Prenton
Friendly staff very helpful brilliant service and always give advice. Able to cater for our needs.

Reply from Hays Travel - Prenton
The lady was so helpful with advice and recommendations

Reply from Hays Travel - Prenton
Love the travel agent experience. Hays Prenton listen to what we are looking for giving us a beter understanding of wording. Helping us make the right decision. Thank you Issy for your help

Reply from Hays Travel - Prenton
As ever, we were greeted with a smile and good morning from the ladies in the shop, being made very welcome and even got a hot drink whilst booking our cruise.
Our booking was dealt with in a professional manner , everything was explained in detail and booking went smoothly, well done to all.

Reply from Hays Travel - Prenton
It was my first visit to your Prenton Shop. I was attended by Tilly who arranged a nice holiday in Gran Canaria for me,
She was superbly informed, very efficient and professional but most of all very friendlyA complete 10 out of 10 !!!

Reply from Hays Travel - Prenton
Love coming to Hays to book my holidays staff are so friendly always have a laugh and never disappoint always have a great holiday

Reply from Hays Travel - Prenton
Maria, listened to what I was looking for, she was friendly and kept me informed of what was going on at all times.
The holiday was booked with no issues, quickly and professionally. All the staff at the Prenton branch of Hayes are very helpful and extremely knowledgeable.
Great experience.

Reply from Hays Travel - Prenton
As always, well looked after at Hays Prenton. Tilly had our holiday swiftly sorted and booked. Always made to feel welcome here.

Reply from Hays Travel - Prenton
This was a fabulous experience from walking through the door to walking out with a holiday.We were so impressed with Ella's determination to tick all our boxes that I went back the following day and booked another holiday.All of the staff were really knowledgeable and worked as a team.Well done Ella

Reply from Hays Travel - Prenton
It's always a pleasure to go into Hays travel in Prenton. Staff are always happy smiling and friendly. Tilly was a great help and booked the holiday we wanted with no problems. Thank You.

Reply from Hays Travel - Prenton
I’ve been coming into store for many year’s, customer service is always second to none. Tilly and Kim always find us the perfect holiday!

Reply from Hays Travel - Prenton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.