Staff bend over backwards to help. You feel confident with their knowledge and reassured if you have any concerns. Most people say the holiday starts when you get the airport. Not in my opinion the ex... See more
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See what reviewers are saying
The team instore were brilliant got me the best price so helpful but Hayes are always good travelled with them numerous times will always be my destination to book a holiday. Don't waste your time... See more
Company replied
Tilly was extremely helpful and patient, didn't rush us. Gave great advice. Understood what we were looking for and recognised we actually were doing the best thing by going back to the same place we... See more
Company replied
Booking as a group was made so easy The lady was so helpful she delt with our family booking in a very professional manner Gave good understanding of our cruise. We left feeling really happy Tha... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
344 Woodchurch Road, CH42 8PG, Prenton, United Kingdom
- 01516 084801
4.9
Excellent
658 reviews
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Good knowledgeable friendly staff
October 15, 2025
Reply from Hays Travel - Prenton
Thanks for the lovely review
All the staff are amazing very friendly…
All the staff are amazing very friendly and helpful nothing is to much trouble for them. Well done all of you.
October 15, 2025
Reply from Hays Travel - Prenton
Thanks for the lovely review
Tilly listen too what we wanted for our…
Tilly listen too what we wanted for our holiday .. she went thought every
October 19, 2025
Reply from Hays Travel - Prenton
Thanks for your lovely review
Kim at the Prenton branch went to great…
Kim at the Prenton branch went to great lengths to get us the best deal that met our needs. Nothing was too much trouble.
October 14, 2025
Reply from Hays Travel - Prenton
Thankyou for your kind review :)
Our agent Issy couldn't do enough for…
Our agent Issy couldn't do enough for us in booking our trip to the Maldives. She spent so much time looking for different hotels for our budget. Also Kim chipped in with more ideas for our trip. The girls always make us welcome which is why we will continue using Hays ( Prenton ) for many years to come
October 14, 2025
Reply from Hays Travel - Prenton
Thank you for a lovely review
Mollie really patient and helpful.
October 12, 2025
Reply from Hays Travel - Prenton
Thank you for a lovely review
Ella was so helpful went that extra…
Ella was so helpful went that extra mile to help with booking our holiday.
October 10, 2025
Reply from Hays Travel - Prenton
Thanks for a lovely review
A very patent young lady…
A very patent young lady who didn't lose her temper while giving her time dealing with problems. Super*!
September 30, 2025
Reply from Hays Travel - Prenton
Thank you for booking with me and leaving such a nice review! Mollie
I was immediately made comfortable and…
I was immediately made comfortable and allowed to give my needs and considerations, then once they were found to be acceptable,cheaper alternatives were explored. Maria was very well informed and was most helpful with my booking. Iwould not hesitate to book with her in the future.
September 30, 2025
Reply from Hays Travel - Prenton
Thank you so much for your kind words, it was a pleasure to get you booked on such an important trip! :) Maria
Winter sun,/fun
We, knew the resort and hotel we wished to book.
TIlly ,was very helpful in advising us on day we should go,as we were a little unsure.
She went through all the booking process explaining each step.
Asked us about extras, seating,carpark and fast track.
She booked them for us ,with patients as we can be undecided on things.
The staff at Hays in prenton are Professional ,friendly and very patient.
Professional and friendly is how we find the staff in prenton branch
September 29, 2025
Reply from Hays Travel - Prenton
This is a lovely review it's always lovely to see you both! :) We will pass this on to Tilly for you!
Reply from Hays Travel - Prenton
thanks for a lovely review
I have said this before whenever I go…
I have said this before whenever I go into Hays travel the girls are so friendly. I went in to pay my January holiday and ended up booking another one for June with my fav (Tilly).
September 27, 2025
Reply from Hays Travel - Prenton
Thank you for your lovely review! :) We will pass your kind comment on to Tilly!
Reply from Hays Travel - Prenton
Thank you for your kind review and for booking with us! :)
Mollie was excellent
Mollie was excellent. Quick. Efficient. Friendly and informative
September 13, 2025
Reply from Hays Travel - Prenton
Thankyou for your kind review John
The friendliness & helpfulness of all…
The friendliness & helpfulness of all the staff. Prompt action. Everything is printed out for you & emailed swiftly. 1st class service. Never go anywhere else.
September 6, 2025
Reply from Hays Travel - Prenton
Thank you for your lovely review
Excellent Customer service
The young lady and her colleagues helped me book my Fred Olsen cruise holiday. They were extremely polite and I enjoyed the booking process so much because of their cheerfulness and help. I can highly recommend it.
September 10, 2025
Reply from Hays Travel - Prenton
Thank you for your lovely review
The staff carnt do enough for you…
The staff carnt do enough for you absolutely brilliant team in Prenton branch, they make you feel at home wouldn’t go any were else thanks again Kim and Tilly for organising our next 4 holidays x
September 4, 2025
Reply from Hays Travel - Prenton
Thank you for your lovely review
Reply from Hays Travel - Prenton
Thank you for your lovely review
Reply from Hays Travel - Prenton
Thank you for a lovely review
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