Dawn in the prescot branch was very helpful and friendly , she looked for some amazing deals for us and made the booking process nice and simple explaining all we needed to know and helped with all qu... See more
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I had an issue with my currency travel card. The first lady I spoke to was extremely helpful however she was insure of the procedure. She informed she would ask her Manager to assist me. The Manager ,... See more
Anthony at Prescot office was very welcoming, nothing was too much trouble and he remembered me from my last visit in December. He listened to what I needed and didn’t rush until he found the perfect... See more
Very helpful, quickly found hotel we wanted, advised only two left of room type needed, talked about hotels amenities and the resort itself.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Eccleston Street, L34 5QA, Prescot, United Kingdom
- 01514386603
4.9
Excellent
775 reviews
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Very helpful
I went in with a whole lot of restrictions. The agen was not phased, she asked a few questions and she found a few options for me. Then she thought of a couple of other restictions i haddnt thought of. Using her local knowledge she found a great holiday for me.
June 11, 2026
All the staff are lovely and helpful…
All the staff are lovely and helpful always book there when need a holiday
June 10, 2026
The service given by the staff is…top class
The service given by the staff is really good they are always welcoming and helpful. I would recommend anyone to visit any of their branches for a first class service. The staff are brilliant
June 3, 2026
The trip I had picked was fully booked…
The trip I had picked was fully booked but the young lady, Grace, was very helpful in helping me find another one on the dates I had picked.
May 31, 2026
We had Dawn at the Prescot shop deal…
We had Dawn at the Prescot shop deal with booking our cruise. Her knowledge and helpful advice was amazing.
June 6, 2026
Good service staff very good
June 6, 2026
The lovely assistant was so helpful and…
The lovely assistant was so helpful and patient. Making it an excellent customer experience.
June 5, 2026
The staff at the Prescot office were…
The staff at the Prescot office were lovely helpful experienced and positive helping us book our holiday
May 28, 2026
We book every year with Hays Travel and…again they gave us good service
We book every year with Hays Travel and as usual we were given really good service and good value. Anthony booked our holiday and was very helpful and friendly.
May 30, 2026
Amazing service
The agent we spoke with was absolutely amazing, we went in wanting to book somewhere for a special birthday with quite a few different criteria that we did and didn't want. She was brilliant, she narrowed everything down and found us a great deal, which we decided to book and the whole process was so easy.
We had also seen a deal on social media from another Hays branch for a short break which we also hoped to book. Again the agent was fantastic with this as the only information we could give her was a screenshot of the deal. She went above and beyond to locate the deal and done absolutely everything possible to help with our queries to get us the best deal.
I can not rate the service highly enough. The agent was brilliant, so friendly and helpful, the service we received from start to finish was fantastic. If you wanted to book something specific but not sure where, I'd highly recommend using Hays as the process was made simple and stress free and we walked away extremely happy with two amazing breaks to look forward to.
May 31, 2026
A very capable and helpful service.
May 31, 2026
Anthony gave us his usual very helpful…
Anthony gave us his usual very helpful suggestions and we were delighted with the holiday we have booked!
Ric & Shani
May 31, 2026
Great Friendly Service !
Having not booked a holiday with a travel agent for many years , we were led through the process seamlessly! An exceptionally friendly ,helpful member of staff Dawn Brown gave us many options and explained everything clearly , offering advice and suggestions . It made the whole process so easy and we came out reassured we had booked the holiday we wanted and are now looking forward to it , knowing everything has been taken care of .
May 30, 2026
This was 5STAR ,ANDREW on the day &…
This was 5STAR ,ANDREW on the day & Dawn the next day made this booking very easy and quick, I have booked with HAYS Travel before, all the staff make everything very clear and I’ve always found them pleasant and HONESTLY,WELL DONE HAYS.
May 30, 2026
Very helpful as always
Very helpful as always, lots of options offered with quick and easy booking process
May 23, 2026
Anthony is always so helpful when…
Anthony is always so helpful when booking our holidays and really friendly. He understands exactly what we’re looking for and helps us every time. Couldn’t recommend him enough!
May 28, 2026
Always helpful happy on the phone
Always helpful happy on the phone. We book a holiday yesterday and Anthony from Huyton branch saved me £400 which made me very happy. Thank you
May 26, 2026
Very helpful an helped look for the…
Very helpful an helped look for the perfect holiday for my 50th birthday thank you so much
May 24, 2026
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