Dawn in the prescot branch was very helpful and friendly , she looked for some amazing deals for us and made the booking process nice and simple explaining all we needed to know and helped with all qu... See more
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I had an issue with my currency travel card. The first lady I spoke to was extremely helpful however she was insure of the procedure. She informed she would ask her Manager to assist me. The Manager ,... See more
Anthony at Prescot office was very welcoming, nothing was too much trouble and he remembered me from my last visit in December. He listened to what I needed and didn’t rush until he found the perfect... See more
Dawn was very helpful and made sure we picked the holiday that was right for us. She is always pleasant and friendly and goes above and beyond.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Eccleston Street, L34 5QA, Prescot, United Kingdom
- 01514386603
4.9
Excellent
778 reviews
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Flights to Australia
Dawn was most pleasant, helpful & efficient in finding the right flights for me. I highly rate the the service I received.
January 27, 2026
Always a delight to go into Hayes…
Always a delight to go into Hayes Prescot. An excellent service with very friendly and knowledgable staff who go the extra mile to help. This visit worked with Kelly, which was excellent.
January 25, 2026
A gem of a travel agency
What fantastic service.
Kelly was amazing and did her best to deliver flight times and hotel choices that gave us just what we wanted.
Not rushed, given options and all booking sites sorted in one go.
January 24, 2026
Dawn was excellent and made the process…
Dawn was excellent and made the process of booking the cruise so easy.
We have booked a cruise with Dawn in previous years and always professional .
January 24, 2026
Friendly and Professional
Dawn was so pleasant, friendly and knowledgeable. The whole process was easy to follow - thank you
January 23, 2026
Booked a last min holiday on thurs…
Booked a last min holiday on thurs travel on sat with you're Prescot branch , and again 5 star service, Dawn yet again sorted it all, with a stress free service, will continue to use Hays as long as you have Dawn Brown, nothing is to much trouble .I have to say a massive asset to your company.
January 23, 2026
Limited budget but Kelly found us a…
Limited budget but Kelly found us a four star hotel on the beach in Salou. Thrilled. She was patient and kind.
January 22, 2026
Your staff good at their roles
Your staff are informative and therefore able to prompt customers as to their best fit holiday.
January 21, 2026
Exceptional help
Exceptional help
Guided through all documents clearly.
Suggested Hayes Card for money
Hop on hop off bus tour booked.
The holiday is only three days but the service I received was excellent.
👌
January 19, 2026
Kelly was brilliant as always
Kelly was brilliant as always. All the staff are very helpful and knowledgeable. Highly recommend!
January 19, 2026
Booked several holidays with Hays
Booked several holidays with Hays. A big thankyou to everyone in the Prescot branch, we weren’t able to go on one of the holidays last year due to medical reasons, Shauny did everything she could to help us get it resolved. She took the worry away and sorted our new holiday and was able to get the amendment fee lowered. At what was a very upsetting time for us as a family, she was a great help. Thankyou to everyone in Prescot. We are now looking forward to our holiday this year :-) x
January 9, 2026
The staff are excellent
The staff are excellent. Always excellent customer service. Drinks were offered. Always take time to go through what we want and offer opinions on what we have been requesting, usually a better offer.
Thank you to everyone whether its in shop or on the phone.
January 12, 2026
Very helpful and friendly staff nothing…
Very helpful and friendly staff nothing was to much trouble for them done everything we asked.
January 15, 2026
Booked a holiday through Anthony
Booked a holiday through Anthony. Very patient, knowledgeable and professional. Thankyou :)
January 14, 2026
Kelly is amazing at prescot branch i…
Kelly is amazing at prescot branch i have her up the wall but allways gets me fab hoilday
January 13, 2026
Great service
Great service, lovely staff, made it easy for me by paying online, give me a good price, very happy A*
January 13, 2026
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