We went to your branch in Prestatyn we was looking at the hotel Verde but it was full, then travel assistant then looked at other places and found a nice place still in turkey and it was cheaper .
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See what reviewers are saying
My wife and I have used Hays Travel before and were delighted with the service we received. Once again the high Street store at Prestatyn was warm and welcoming and Joanne couldn't have been more help... See more
Company replied
Called into Hays branch in Prestatyn to enquire about a cruise we had seen advertised. Staff were very helpful, answered all of our questions and we booked the cruise there and then. Well done, we w... See more
Company replied
I'm a returning customer to Hays Prestatyn. At last I can easily get into the shop as theyve moved to accessible premises. Booking the holiday is made so easy by Paula who not only finds me the best p... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 High Street, LL19 9BH, Prestatyn, United Kingdom
- 01745277031
4.9
Excellent
631 reviews
Asks customers to review
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Paula goes the extra mile for us,she…
Paula goes the extra mile for us,she knows exactly what we want.She deserves a medal 🥇
July 5, 2026
May use AI-assist with repliesRead more
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Turkey again 😊
We went to your branch in Prestatyn we was looking at the hotel Verde but it was full, then travel assistant then looked at other places and found a nice place still in turkey and it was cheaper .
July 2, 2026
Reply from Hays Travel - Prestatyn
Good Morning Joanne,
We are so pleased to hear that our travel assistant was able to find you a wonderful and more affordable alternative for your trip to Turkey! We hope you have a fantastic holiday. We cannot wait to welcome you back into store
Kind Regards
Hays Travel
Usual fantastic service from your staff.
June 19, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
We have being see Paula for many years…
We have being see Paula for many years she was very helpful and friendly I would go anywhere else
June 23, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Carys was very knowledgeable and…
Carys was very knowledgeable and helpful. Everything was booked quickly and efficiently. Highly recommended..
Great experience yet again!
June 28, 2026
Reply from Hays Travel - Prestatyn
Good Morning Tracey
Thank you for your kind words, we have passed this lovely review to Cerys. We cannot wait to welcome you back into store
Kind regards
Hays Travel Prestatyn
Always have good service and staff are…
Always have good service and staff are very friendly and always helpful
June 27, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments and continued support booking with Hays Prestatyn :)
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Fantastic service
Fabulous service, I always use Hays Prestatyn, Everything sorted at the same time to save you forgetting anything.
June 19, 2026
Reply from Hays Travel - Prestatyn
Good Afternoon, Susan
We are delighted you appreciate our service. Thank you for your kind words. We cannot wait to welcome you back into store
Kind Regards
Hays Travel Prestatyn
Reply from Hays Travel - Prestatyn
Good Morning Geraint,
We're glad that we are able to find a great deal for you. We cannot wait to welcome you back into store
Kind Regards
Hays Travel
Keeley booked our holiday without me…
Keeley booked our holiday without me even needing to leave the house. Really helpful, informative, professional and at the same time approachable- thank you
June 14, 2026
Reply from Hays Travel - Prestatyn
Good Afternoon, Wendy
Thank you for your kind words. I am happy that I was able to help you book your upcoming holiday with us. I hope you have a wonderful day
Kind regards
Keeley
Excellent as always
My wife and I have used Hays Travel before and were delighted with the service we received. Once again the high Street store at Prestatyn was warm and welcoming and Joanne couldn't have been more helpful and knowledgeable about what we were looking for. Our holiday for 2027 is now all booked and we can relax knowing everything is taken care of to ensure a wonderful holiday!
June 17, 2026
Reply from Hays Travel - Prestatyn
Good Afternoon, Eugene
We are so pleased to hear you had another wonderful experience with us! It's fantastic that we could help you book your 2027 holiday with such ease.
Kind Regards
Hays Travel Prestatyn
The staff so helpful and give you…
The staff so helpful and give you options that probably you would not even thought of going.
Got everything we wanted country. Hotel dining options . Room. Can't do better than that.
June 4, 2026
Reply from Hays Travel - Prestatyn
Good Morning, Ivy
We are so glad to hear our staff provided such helpful options and that you enjoyed your stay, dining, and room. Thank you for your wonderful feedback!
Kind Regards
Hays Travel Prestatyn
Very helpful especially after my…
Very helpful especially after my experience in January regarding having to fly back to uk mid flight with what was going on in Venezuela helped me get my money back for what I spent on hotels taxis etc lovely staff and service in my local Prestatyn shop
June 10, 2026
Reply from Hays Travel - Prestatyn
Good Afternoon Karen,
We are so glad we could assist you during such a challenging time. It's wonderful to hear that we provided excellent service and support.
Kind Regards
Hays Travel Prestatyn
everything went through without any…
everything went through without any problems, thank you.
June 3, 2026
Reply from Hays Travel - Prestatyn
Good Afternoon Anne,
We are so pleased everything went smoothly for you. Thank you for booking with us and we cannot wait to welcome you back into store
Kind Regards
Hays Travel prestatyn
They was helpful finding the hotel and…
They was helpful finding the hotel and ensuring that all aspects of our holiday was covered, the room's, board etc.
June 2, 2026
Reply from Hays Travel - Prestatyn
Good Afternoon Deborah,
We're so glad we could assist you in finding the perfect hotel and ensuring all your holiday details were covered.
Kind Regards
Hays Travel Prestatyn
Ill never go anywhere else
Amazing service as always Paula at your Prestatyn Branch has never disapoint ive been booking my holidays through Paula for over 20 years ⭐️⭐️⭐️⭐️⭐️ shes amazing
June 9, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments , we will be sure to pass these to Paula :)
Impressive service
Called into Hays branch in Prestatyn to enquire about a cruise we had seen advertised. Staff were very helpful, answered all of our questions and we booked the cruise there and then.
Well done, we were very impressed with the standard of service and would definitely book with them again.
June 6, 2026
Reply from Hays Travel - Prestatyn
Thank you for your wonderful review! We are so pleased to hear you had such a positive experience and we look forward to helping you again.
Jo Roberts is always helpful and knows…
Jo Roberts is always helpful and knows what type of holidays we like
June 7, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments and continued custom, we will make sure to pass this to Joanne :)
Reply from Hays Travel - Prestatyn
Thank you for your comments, we will pass these to Joanne :)
Paula was amazing- in tune with our…
Paula was amazing- in tune with our family and what we need to have a great holiday. Found best quality option for the best possible price.
June 4, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will make sure to pass these to Paula :)
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